The self-concept is a product of the positive and negative messages you have received
throughout your life.
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You rarely find convergence in cyberspace communication.
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People’s occupations have little bearing on their perception of the world.
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Studies suggest that the ability to empathize with others is hard-wired in our brains.
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The transactional model represents communication as static¾more like a gallery of still
photographs than a motion picture film.
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Rules about self-disclosure vary between cultures.
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One difference between facilitative emotions and debilitative emotions is whether you
feel the emotion for a short or long period of time.
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Mindless listening can be a practical way to listen.
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According to your text, impersonal communication should always be avoided.
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Once a progressive spiral has been established in a relationship, it is likely to continue
indefinitely.
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Nonverbal communication is usually specific and clear.
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Unchanging people or things become less noticeable, and thus occupy less of our
attention than those that change.
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Fortunately, for people who want to hide their emotions, all the physical changes that
accompany emotions are internal.
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Your text defines nonverbal communication as “messages expressed by nonlinguistic
means.”
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Accurate analysis of a problem may arouse defensiveness.
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Living in a multicultural world has affected our need for different ways of
communicating.
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Reciprocity usually occurs on a turn-by-turn basis.
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“I’m rather upset” is more powerful language than “I’m upset.”
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Identity management occurs only in face-to-face interactions.
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The principle “communication is irreversible” doesn’t apply to mediated
communication because we can physically erase e-messages.
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According to your text, most people usually try their best to listen but their
effectiveness is limited primarily by biological factors.
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Inferential statements are conclusions arrived at from an interpretation of evidence.
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Anonymously sharing your secret online with others who do the same may have a
cathartic effect.
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Conflict rituals are not necessarily wrong until they become the only way relational
partners handle their conflicts.
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“The Many Meanings of ‘I Love You'” in this chapter points out how several different
interpretations of the phrase ‘I love you’ may be misinterpreted due to semantic rules.
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Trust and morale on the job can be increased by something as simple as saying “hello”
or “thanks” in e-mail messages.
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Equivocal words are words that can be interpreted in more than one way.
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Managing your privacy settings on social network sites is one form of privacy
management in a cyber-relationship.
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Your text suggests that while benevolent lies are common, the truth is always the best
course of action.
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Dyadic communication is communication involving two people.
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In many cases a self-concept is based on data which may have been true at one time,
but are now obsolete.
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Since all judging listening responses are negative, we should avoid them at all cost.
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Both emblems and illustrators can stand on their own, substituting for spoken
messages.
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A conflict can exist only when both parties are aware of a disagreement.
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Collaboration is considered the single “best” way to resolve a conflict.
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When our nonverbal behavior is unintentional,
A. others disregard it.
B. others attach more significance to it.
C. others can’t make interpretations based on it.
D. others respond with their own unintentional behaviors.
E. others recognize it and make interpretations based on it.
Answer:
Rhonda complains to Collin that she’s tired of their weekend routine. Irritated, Collin
snaps back that he’s tired of her complaining. Their conflict pattern reflects which of the
following conflict styles?
A. complementary
B. symmetrical
C. tangential
D. conditional
E. None of these answers are correct
Answer:
To say that identity management is collaborative means that
A. both people communicating agree with each other.
B. each person creates an identity in response to the other’s behavior.
C. each person creates a similar identity.
D. both people decide on their identities together.
E. none of the above.
Answer:
Of the following, what is not considered a risk of self-disclosure?
A. loss of influence
B. negative impression
C. decrease in number of relationships
D. fear of disapproval
E. decrease in relational satisfaction
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“Your mother drives you nuts? Let me tell you about mine!” is an example of what type
of ineffective listening?
A. insensitive listening
B. stage-hogging
C. selective listening
D. insulated listening
E. ambushing
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The ability to construct a variety of different frameworks for viewing an issue is
termed
A. feedback framework.
B. cognitive complexity.
C. communication competence.
D. metacommunicating.
E. integration.
Answer:
The recognition of a “figure” as standing out from a “ground” of other stimuli takes
place during what phase of the perception process?
A. ideation
B. stimulation
C. verification
D. organization
E. sensation
Answer:
When Joe hangs his framed medical degrees on his office wall he is managing his
identity through
A. appearance.
B. manner.
C. setting.
D. image.
E. role.
Answer:
Which of the following best fits the definition of self-disclosure?
A. telling your romantic partner about your feelings toward him/her
B. telling your college teacher about past grades
C. telling your mother your weight
D. telling your family physician about your health
E. telling anyone anything about you
Answer:
All of the following perceptual factors influence the way we interpret behavior except:
A. relational satisfaction
B. assumptions about human behavior
C. androgynous style
D. past experience
E. expectations
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All of the following are disconfirming messages except
A. interrupting the other person.
B. giving ambiguous responses.
C. ignoring the other person.
D. using a problem-oriented approach.
E. responding with clichés.
Answer:
Interpersonal relationships
A. develop unique rules and roles.
B. are mostly alike.
C. follow the same basic rules about how control is distributed between communicators.
D. have more relational talk than content talk.
E. are none of the above.
Answer:
An intimate relationship
A. may only exhibit one or two dimensions.
B. can be achieved by sharing activities.
C. can be created through exchanging important feelings.
D. can come from exchanging ideas.
E. All of these answers are true.
Answer:
When the target of self-disclosure is a friend, the most frequent reason people give for
volunteering personal information is
A. to get to know the other better.
B. relationship maintenance and enhancement.
C. defensiveness reduction.
D. self-validation.
E. manipulation.
Answer:
Sue wanted to see a movie with her friends Friday night, but ended up at a bar since
that’s where most of the girls wanted to go. Sue used what conflict style in this
situation?
A. avoiding
B. collaborating
C. compromising
D. competing
E. accommodating
Answer:
Which of the following statements is not true?
A. People agree about what smells good or bad.
B. People’s sensitivity to temperature varies significantly.
C. Odors that please some people repel others.
D. Men have mood cycles of ups and downs.
E. All of the above are true.
Answer:
Of the following, what is not a step in negotiating a solution in the collaborative
conflict style approach?
A. Identify and define the conflict.
B. Generate a number of possible solutions.
C. Evaluate the alternative solutions.
D. Decide on the best solution.
E. All of these answers are steps.
Answer:
Which of the following is not characteristic of our emotions?
A. The mind plays an important role in determining emotional states.
B. Sometimes nonverbal behavior can cause an emotional state.
C. Bodily changes may occur, such as a churning stomach, as a result of experiencing
an emotion.
D. Most people don’t overstate the strength of their feelings.
E. None of the above
Answer:
Debilitative emotions
A. are emotional counterfeits.
B. happen only when you feel bad.
C. detract from effective functioning.
D. contribute to effective functioning.
E. none of the above
Answer:
“My roommate ought to be more understanding.” This quote is an example of the
fallacy of
A. shoulds.
B. causation.
C. approval.
D. perfection.
E. helplessness.
Answer:
The habitual approach you take when your needs appear incompatible with what
another wants is called your
A. conflict ritual.
B. conflict style.
C. passive aggression.
D. conflict manner.
E. crazymaking.
Answer:
Social psychologist Roy Baumeister makes the case that, on average, most people want
____ close, important relationships in their lives at any given time.
A. one to two
B. two to three
C. three to four
D. four to six
E. more than six
Answer:
An interpersonal relationship differs from an impersonal one because
A. we share our thoughts and feelings with each other.
B. the other person’s life affects ours.
C. we are sad when the relationship changes or ends.
D. we find the time spent in the relationship rewarding.
E. All of the above
Answer:
All of the following are non-defensive responses to criticism recommended by your
text except
A. asking for more details about the criticism.
B. paraphrasing the speaker’s comments.
C. asking about the consequences of your behavior.
D. accepting the speaker’s comments, even if you disagree.
E. guessing about the details of the criticism.
Answer:
The lawyer pounded his fist on the table for emphasis. He is using a function of
nonverbal communication known as
A. regulating
B. accenting
C. substituting
D. complementing
E. contradicting
Answer:
Nonverbal communication serves the functions of
A. repeating and substituting.
B. complementing and accenting.
C. regulating and contradicting.
D. All of these choices are correct.
E. None of these are correct.
Answer:
How could you increase the power of the statement “I, uh, think I’d be a little happier if
you could make it on time. Okay?”?
A. Revise the sequential placement.
B. Use perception checking.
C. Use more disclaimers.
D. Add a tag question.
E. None of the above increases the power of the statement.
Answer:
Which of the following is a non-defensive response to the criticism, “You’ve really
messed up that account now”?
A. “Tell me what, in your mind, I did that upset you.”
B. “Not taking Mr. Kimble to dinner endangers the account?”
C. “So you’re upset that the account may be lost?”
D. “Losing that account might really hurt our department?”
E. All of these answers are correct respond non-defensively to that criticism.
Answer:
Individuals in low-context cultures typically resolve conflict by
A. avoidance.
B. indirect communication.
C. nonassertion.
D. All of these answers are correct
E. None of these answers are correct
Answer:
According to your text, “ego-boosters and busters” are
A. examples of how people ruin their self-concepts by taking drugs.
B. people or words that influence the self-concept positively or negatively.
C. the two essential elements of self-concept development.
D. ways to predict how children will become good or bad readers.
E. intentionally vague labels we give to mask true self-concepts.
Answer:
The function of influencing the flow of verbal communication is called
A. repeating
B. complementing
C. substituting
D. accenting
E. regulating
Answer:
Making sense of a message is related to which element of listening?
A. hearing
B. attending
C. understanding
D. responding
E. remembering
Answer:
“It’s nice to meet you” is an example of self-disclosure at which of the following
levels?
A. cliché
B. fact
C. opinion
D. feeling
E. interpretation
Answer: