The only type of self-fulfilling prophecy that can occur is when your own expectations
influence your behavior.
Answer:
There are some occasions when less powerful forms of speech can enhance a speaker’s
effectiveness.
Answer:
Verbal and nonverbal communication are interconnected elements in every act of
communication.
Answer:
The dialectical tension strategy whereby couples simultaneously accept opposing
forces without trying to diminish them is called integration.
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Constant self-disclosure is a useful goal for those of us trying to improve a
relationship.
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The residual message is the part of the message that we actually remember.
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Since stimuli that are intense often attract our attention, we’re more likely to remember
extremely talkative people than those who are quiet.
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Expressing regret can be more important in repairing a relational transgression than
saying “I’m sorry.”
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Parents should realize that preventing their children from experiencing and managing
frustrating events can help to increase their empathic concern for others later in life.
Answer:
The person you believe yourself to be in moments of honesty is called the presenting
self.
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The “halo effect” is a perceptual tendency which causes us to be more generous in our
judgment of ourselves over others.
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With enough skill you should be able to use win-win problem solving successfully in
almost any conflict.
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The process of static evaluation implies that people or things are unchanging.
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Even when accommodation is a genuine act of kindness, it is not considered an
acceptable style because the accommodator is showing a lack of regard for him/herself.
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Deception studies have found that deceivers are more likely to be found out when they
don’t feel very strongly about the information being hidden.
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Low-context cultures use language to maintain social harmony.
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Some studies show that relational intimacy may develop more quickly through
computer-mediated communication than face-to-face.
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Once engaged in a negative spiral, it is impossible for a couple to recover.
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Interdependence must exist between two parties in order for a conflict to exist.
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Transgressions are always intentional.
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It is impossible to repeat the same communication event.
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You shouldn’t listen to the “boosters” and “busters” others give you since your
self-concept is only your view of yourself.
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According to research, most listeners retain 70 percent of a message for several weeks.
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Nonverbal behaviors play a big role in managing impressions.
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Compromise is considered a win-win conflict style because each person gets at least
some of what they want.
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A conflict can exist even if the parties in conflict are not dependent on each other.
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The amount of time it takes for you to return your boss’s email sends a nonverbal
message, whether it is intentional or not.
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In marriage, complaining is healthy, as long as the complaint is worded as a personal
criticism rather than as a behavioral description.
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Syntactic rules govern the grammatical aspects of a language.
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There is little difference between the terms sex and gender; they can be used
interchangeably.
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The skill of perception checking allows you to see if you are correct in your
interpretation of another’s behavior.
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Cognitive conservatism is the tendency to cling to an existing self-concept, even when
evidence shows that it is no longer the case.
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The win-win approach to conflict resolution requires parties to reach a solution through
compromise.
Answer:
One way in which language styles vary across cultures is whether they are elaborate or
succinct.
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Since we are the ones who experience reality, we have a complete idea of what that
reality is.
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People who think highly of themselves are likely to think highly of others too.
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Speaking is an active process; listening is a passive activity.
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Differences strengthen a relationship when they are complementary.
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When you use paraphrasing as a helping tool, your reflection should usually contain
both thoughts and feelings.
Answer:
The person who exercises the greatest amount of conversational control doesn’t always
make the decisions in interpersonal relationships.
Answer:
What makes the disclosure in some messages deeper than others?
A. Some revelations are more significant than others.
B. Communicators have reached the level of sharing feelings.
C. Some revelations are considered very private.
D. None of these answers are reasons.
E. All of these answers are reasons.
Answer:
The transactional model of communication is considered a more accurate model than
previous ones because
A. people send and receive messages simultaneously.
B. we cannot isolate a single “act” of communication from the event that came before
and after it.
C. the communication created results from the way partners interact.
D. None of the above
E. All of the above
Answer:
Communication researchers call the process of adapting one’s speech style to match
that of others
A. identity.
B. convergence.
C. divergence.
D. semanticism.
E. agreement.
Answer:
All of the following are true about similarity research except
A. For the most part, we like people who are similar to us.
B. Communication ability is more important to relational happiness than being similar.
C. Being similar to others can boost your ego.
D. Attraction is greatest when we’re similar to others in areas like goals and beliefs.
E. We tend to have stronger dislike for people who are similar to us but offensive.
Answer:
People who act in accordance with Gibb’s category of equality communicate that
A. everyone is equal in every way.
B. while they may have greater talent in some areas, all have just as much worth as
human beings.
C. all human beings are created with the capacity to be equal in all areas.
D. All of these answers are correct
E. None of the above answers are correct
Answer:
The communication strategies people use to influence how others view them is the
process of
A. ego-video
B. reflected appraisal
C. manipulation
D. social ethics
E. identity management
Answer:
According to your text, women are more likely than men to express all of the following
emotions except their own
A. vulnerability.
B. loneliness.
C. strength.
D. fear.
E. sadness.
Answer:
Conflict rituals
A. are always damaging.
B. should be replaced with compromise.
C. most often involve avoidance by both of the participants in the conflict.
D. become problems when they are seen as the only way to resolve problems.
E. are defined as ways partners use guilt and intimidation to fight dirty.
Answer:
Saying to a friend, “I’ve always thought you weren’t too bright,” might show you didn’t
consider what guideline for self-disclosure?
A. Is the disclosure clear?
B. Will the effect of the disclosure be constructive?
C. Is the disclosure relevant?
D. Is the type of disclosure appropriate?
E. Do you have a moral obligation to disclose?
Answer:
The term used to describe messages that people exchange, verbally or nonverbally,
about their relationship is
A. microcommunication
B. conversation
C. discourse
D. metacommunication
E. miscommunication
Answer:
Statements that basically cancel the thought that precedes them are
A. “it” statements.
B. “but” statements.
C. “we” statements.
D. “I/we” statements.
E. “you” statements.
Answer:
Edward T. Hall’s Distance Zones are
A. personal, impersonal, social, public.
B. intimate, personal, social, public.
C. intimate, non-intimate, social, public.
D. open, blind, hidden, unknown.
E. None of these are correct.
Answer:
Saying “I love my family” versus “I love you” exemplifies that some disclosures are
deeper than others in terms of
A. being personal.
B. significance.
C. how private they are.
D. reciprocity.
E. believability.
Answer:
A behavioral description should include
A. who is involved.
B. in what circumstances the behavior occurs.
C. the specific behaviors.
D. All of these choices are correct.
E. None of these choices are correct.
Answer:
In Chapter One, sociolinguist Deborah Tannen claims that
A. electronic mail can deepen the quality of relationships.
B. electronic mail makes interpersonal communication more impersonal.
C. everyone prefers face to face communication rather than electronic mail.
D. relationships cannot be maintained using electronic mail.
E. all of the above are claimed by Tannen.
Answer:
Self-fulfilling prophecies are
A. negative predictions of our behavior, imposed by others.
B. negative predictions of our behavior, imposed by ourselves.
C. positive or negative predictions of our behavior, imposed by others and/or ourselves.
D. almost always negative predictions, imposed by ourselves and/or others.
E. none of the above.
Answer:
When Joe nods his head up and down rather than saying “Yes,” he is using a nonverbal
behavior known as a(n)
A. facilitator.
B. interlocutor.
C. emblem.
D. nonverbalator.
E. encoder.
Answer:
If you see someone smiling, you could interpret this communication to mean
A. the other is friendly.
B. the other is happy.
C. the other wants to communicate.
D. the other is faking something.
E. any of the above
Answer:
Philip Zimbardo’s mock prison experiment, described in Chapter Three, illustrated the
perceptual influence of ____ in the behavior changes noticed.
A. hunger and fatigue
B. biological cycles
C. gender
D. occupational roles
E. culture
Answer:
Adaptors are
A. unconscious.
B. signs of deception.
C. excitement cues.
D. attempts to attract others.
E. signs of vulnerability.
Answer:
People try to manage their identities in order to
A. initiate a relationship.
B. save another’s face.
C. get others to do something they want.
D. none of the above.
E. all of the above.
Answer:
All of the following are defense-arousing behaviors except
A. neutrality
B. control
C. superiority
D. strategy
E. spontaneity
Answer:
A speaker’s willingness to take responsibility for his/her thoughts or feelings can be
indicated by the use of
A. singular terms.
B. “I” language.
C. “you” language.
D. consequence terms.
E. euphemisms.
Answer:
Which of the following is the best helping paraphrase response to the following
statements? “I can’t stand that class! The lectures are a waste of time, and the tests are
full of nitpicking questions. I’m not learning anything.”
A. “Sounds like you’re fed up with the class.”
B. “Sounds like you’re thinking about dropping the class.”
C. “Sounds like the class has nit-picking tests and is a waste of time.”
D. “Sounds like you resent spending so much time on information you don’t consider
useful.”
E. “Sounds like you’re fed up with school.”
Answer:
Noise in the communication process is
A. more than one communicator talking at a time.
B. the nonverbal behaviors that accompany communication.
C. the process of maintaining direct eye contact or not.
D. the process of translating thoughts into words.
E. any force that interferes with effective communication.
Answer:
Talking the most, interrupting the other person, and changing the topic most often are
all common indicators of
A. conversation control
B. decision control
C. powerful control
D. context control
E. distributional control
Answer:
Kinesics is the study of
A. personal distances.
B. verbal and nonverbal behavior.
C. body position and motion.
D. environmental stress.
E. clothing and color.
Answer:
“I feel like quitting school” is an example of
A. a feeling statement.
B. an emotionally counterfeit statement.
C. an emotional intention.
D. a contextual emotion.
E. a self-fulfilling prophecy.
Answer:
According to your text, one reason people don’t express feelings is
A. they lack awareness of their emotions.
B. it’s a waste of time.
C. interpretations are easier to understand.
D. they are rarely asked to do so.
E. many people rarely have feelings.
Answer:
A self-fulfilling prophecy is
A. an accurate prediction about another’s behavior, based on background knowledge.
B. a prediction about one’s own behavior, based on past experience.
C. a prediction which affects the outcome of one’s own or another’s behavior.
D. a mistaken prediction which fails to occur.
E. none of the above.
Answer:
Psychologist Abraham Maslow suggests that the most basic human needs
A. are invented by other psychologists.
B. must be satisfied before we concern ourselves with other ones.
C. are proof that animals ascended from lower animal forms.
D. prove the existence of a superior being.
E. are generated by others in interpersonal interaction.
Answer:
The characteristic ways you think and behave across a variety of situations describes
your
A. self-concept.
B. personality.
C. self-esteem.
D. self-worth.
E. none of the above.
Answer: