Jessica plans to describe the new advances her company has made in the development
of allergy medicine over the past 10 years. Which of the following visual aids would be
most effective to demonstrate this change over time?
A. photograph
B. column chart
C. list
D. pictogram
Answer:
According to Leader Member Exchange (LMX) theory, employees who have
low-quality relationships with their superiors
A. typically communicate in defensive ways.
B. are treated as insiders.
C. have high levels of satisfaction with their employer.
D. receive coaching from their boss.
Answer:
Heather is a member of a group in which each member brings well-researched, relevant
information to each decision-making meeting. She concludes that without each person’s
input, the quality of the decisions would decrease dramatically. This situation, in which
the group outcome is greater because all participants are working together, is called
___________________.
A. impact of group size
B. interdependence
C. durability
D. identification
Answer:
The principal factor in shaping a communication climate is the
A. degree to which people feel valued.
B. level of compensation employees receive.
C. degree of human-relations training management has received.
D. number of messages sent and received.
Answer:
Which approach to conflict are you using if you sacrifice your own personal wishes for
the sake of the group?
A. avoiding
B. accommodating
C. collaborating
D. compromising
Answer:
Which of the following would be the BEST specific goal statement for a persuasive
speech about solar heating?
A. My purpose is to explain the advantages of solar heating.
B. I want to talk about solar heating.
C. After hearing my presentation, at least a quarter of the audience will sign up to
receive additional information about solar heating.
D. Try solar heating.
Answer:
Stating the purpose and length of the interview is part of the __________ step of the
interview.
A. body
B. orientation
C. rapport
D. procedural
Answer:
The fact that a receiver can process information faster than a sender can speak affects
which of the following barriers to effective listening?
A. attitudinal
B. sociocultural
C. physiological
D. environmental
Answer:
Which of the following best describes the way cultural values develop?
A. A person who moves to another country in middle age will never adopt the values of
the new culture.
B. A Korean born infant raised in the U.S. will have the same cultural values as her
cousin who grew up in Seoul.
C. We are born with a specific set of cultural values that does not change throughout
our lives.
D. Culture is learned, not innate.
Answer:
There are a number of visual elements a speaker should consider prior to and during a
presentation. According to the text, which of the following is NOT a guideline to follow
when planning a presentation?
A. Sweep your eyes in a repeating pattern that moves from left to right to left to right,
etc.
B. Stand with feet at shoulder width.
C. Step to the lectern with confidence.
D. Don’t pack up notes until you are completely finished.
Answer:
According to research cited in the text, the impact of a presentation is greater if the
material is presented
A. orally only.
B. visually only.
C. both visually and orally.
D. It doesn’t make any difference whether the material is presented orally, visually, or
both.
Answer:
You can enhance the value of members’ comments by
A. acknowledging the merits of their idea.
B. explaining any concerns you might have.
C. asking others for suggestions that build on the idea.
D. integrating all three of these into a three-part response.
Answer:
Which of the following is the best example of descriptive, not evaluative, “I”
language?
A. “I feel like you’re being mean to me.”
B. “I worry when you come home late.”
C. “I think your report was awful.”
D. “I’m sick of your antics.”
Answer:
According to the text, men and women have significant differences in the methods they
use to listen. Which of the following accurately reflects the listening behaviors of
women?
A. Women use more “listening noises.”
B. Women are better at voicing disagreement.
C. Women tend to listen for the facts of a message.
D. Women are more likely to listen than men are.
Answer:
Egotism is an example of _________________ that interferes with effective
communication.
A. physical noise
B. encoding
C. a channel
D. psychological noise
Answer:
Action items should include all the following EXCEPT
A. a specific task to be accomplished
B. indicate the person responsible for accomplishing the task
C. specify the deadline
D. outline pros and cons concerning whether this task is worthwhile or not
Answer:
Post-meeting follow-up activities should include all the following EXCEPT
A. chastising members who were not present at the last meeting.
B. building an agenda for the next meeting.
C. checking to see if assigned tasks are being performed
D. completing your own preparation for the next meeting.
Answer:
William has been the head of the Business Administration department of a small
community college for the past 10 years. His administrative experience has
demonstrated that the most effective technique for resolving conflict is to approach all
situations with the assumption that a solution can be reached, and the solution will
satisfy most of the needs of all those involved. Which of the following orientations
toward negotiation would you suggest he is operating from?
A. win-lose
B. lose-lose
C. compromise
D. win-win
Answer:
Which of the following can be characterized as a descriptive “I” statement?
A. “You’re not doing your share around here.”
B. “I’m worried about the way our customers will react to your report if it contains any
errors.”
C. “There are three terrible problems with the job you’ve done: it’s late, it’s incomplete,
and it’s messy.”
D. “I refuse to work with a negative person like you.”
Answer:
Tucker was interviewing for a sales position with a local pharmaceutical company.
During the interview he was asked a significant number of demanding questions that
warranted complex, detailed responses. According to the text, which type of questions
was the interviewer asking?
A. open
B. imaginary
C. direct
D. closed
Answer:
Carter delivered a presentation about the need to change your car’s oil on schedule. In
his speech, Carter compared driving a car with dirty oil to walking a mile with small
bits of gravel in your socks. This comparison illustrates a type of supporting material
called a(n)
A. analogy.
B. story.
C. example.
D. characteristic.
Answer:
When an interviewer responds to an interviewee’s comment with silence, this might
mean any of the following EXCEPT:
A. “Tell me more”.
B. “I’m interested in your answer”.
C. “I’m not satisfied with the depth of your answer”.
D. “I’m ready to move on to the next topic”.
Answer:
An interactive presentation
A. is suitable for a large audience.
B. is common in sales settings.
C. occurs when the speaker delivers the entire presentation without interruption from
the audience.
D. occurs when the speaker sticks exactly with a predetermined plan.
Answer:
Which of the following is true about win-win negotiation?
A. A win-win approach is always the best approach to negotiation.
B. It is always possible to create a mutually agreeable solution.
C. Win-win negotiation attempts to find solutions that meet all parties’ needs.
D. Any time is the right time for win-win negotiation.
Answer:
If you are speaking to a culturally diverse business audience, it is recommended that
you
A. use nouns instead of pronouns, when speaking about others.
B. speak in a less formal style than you would typically use for a U.S. business
presentation.
C. use an unstructured organizational plan.
D. avoid using handouts.
Answer: