Although some speakers place large-size sticky notes on the board, it is never advisable
to do so.
Answer:
Relational listeners tend to judge people based on how well organized and concise their
remarks are.
Answer:
After the attention getter, you should state your thesis and briefly preview the main
points of your speech.
Answer:
Groups usually have the best chance of developing high-quality solutions when they
follow a systematic process such as the reflective-thinking process.
Answer:
Expressing yourself in negative phrases can have a negative impact on your
professional identity.
Answer:
Within any culture, we can find a wide variety of communication styles displayed; for
this reason, we should avoid stereotyping members of that culture.
Answer:
The key purpose of your specific goal is to identify the delivery techniques you will
use in your speech.
Answer:
Build realistic expectations by thinking of your presentation as one step out of a
campaign to gradually move your audience toward your ultimate goal.
Answer:
One way to reduce speech anxiety is to speak in front of others frequently.
Answer:
It has been estimated that a salesperson can prevent about four minutes of dealing with
objections for every minute he or she spends listening.
Answer:
The text advises you to avoid using informal communication networks as much as
possible.
Answer:
Culture is defined as a set of shared interpretations that each person of a particular race
is born with.
Answer:
Male listeners tend to focus on the content of a message, while female listeners tend to
focus on the relational meaning of a message.
Answer:
Credibility can be defined as the persuasive force that comes from the audience’s belief
in and respect for the speaker.
Answer:
An effective relevancy challenge requests further explanation of an idea, without
putting down the person who brought it up.
Answer:
When you are welcoming a guest, you should not identify your own name.
Answer:
Impaired memory is an example of a physiological barrier to listening.
Answer:
A speech that aims to create a favorable impression of a cause is called a goodwill
speech.
Answer:
An interviewee is ethically obligated to point out all of her or his self-doubts and
weaknesses in a job interview, even if the interviewer doesn’t ask about them.
Answer:
The members of the Riverdell Community Council are locked in a dispute because
some want to make decisions by simple majority and others want to require a two-thirds
majority. This is an example of a conflict about the topic at hand.
Answer:
An interviewee cannot develop a purpose, since he is unaware of what the interviewer
will ask.
Answer:
In a culture where high power distance is the norm, an employee who challenged the
managers’ decisions and asked probing questions would probably be labeled as an
aggressive troublemaker.
Answer:
You can use a literal analogy to compare an idea you are proposing to an idea that has
already worked well somewhere else.
Answer:
A specific goal statement should indicate the reaction you want from your audience.
Answer:
A behavior that you consider to be immoral may be considered entirely appropriate in
another culture.
Answer:
A statement such as “I never even notice that you’re black” is an effective way to
demonstrate an attitude of equality.
Answer:
It’s important to define a specific goal for your interview, because the goal will
influence the way you approach the interview.
Answer:
The responsibility for ensuring that a message is effectively understood falls mostly on
the speaker, not on the listener.
Answer:
A supervisor who openly acknowledges her worker’s contributions helps build
workplace dignity.
Answer:
A manager’s communication style has a strong impact on the way employees feel about
their work and about one another.
Answer:
If a group uses an authority-rule method of decision making, members will not have
any chance to voice their opinions.
Answer:
In a status report you should identify challenges you have encountered and the steps
you are taking to meet those challenges.
Answer:
According to the “Utilitarian Approach,” we can test the ethics of a message by asking
whether the action provides the greatest good for the greatest number.
Answer:
People with high ethical ideals are able to think of ethical words to say in any
situation.
Answer:
Native Americans prefer to deal with conflict through silence rather than directly
addressing the issues openly.
Answer:
An introduction should
A. analyze your audience.
B. provide numerous details about your main points.
C. capture the attention of your audience, state your thesis, and preview your main
points.
D. list all the research sources you used to get information for your speech.
Answer:
Dakota acts as the summarizer in her work team. After a proposal has been discussed
for a few minutes, she summarizes the idea and then asks if the team is ready to move
forward in implementing the proposal. She keeps the group on track, but she tends to
gloss over any looks of concern or puzzlement. Dakota’s listening behavior represents
the ____________ style of listening.
A. relational
B. analytical
C. task-oriented
D. critical
Answer:
Which is NOT true about disfluencies?
A. Your audience will notice each disfluency, even if you speak only one or two of
them.
B. With a lot of concentration, you can learn to eliminate all disfluencies.
C. If you speak with an excessive amount of disfluencies, you will probably appear
nervous and uncertain.
D. If you deliver a speech without a single disfluency, your talk may sound canned and
stilted.
Answer:
In which of the following situations would it be best to call a meeting rather than to
send a memo?
A. The information that is being communicated is controversial.
B. Some key people are not available to attend the meeting.
C. Members do not have time to prepare for the meeting.
D. The reason for meeting would be routine (e.g., reading progress reports).
Answer:
Which of the following describes most accurately the potential of effective
communication?
A. If you develop good communication skills, you can get what you want all the time.
B. If you spend enough time communicating with someone about a misunderstanding,
you’ll always be able to find a solution that you both like.
C. If you improve your communication skills, you can increase your effectiveness in
personal and business relationships.
D. If two people understand each other’s messages, they will never disagree.
Answer:
Which of the following best meets the criteria for a well-written agenda item?
A. We’ll decide on the menu for the fundraising meal.
B. Bring your survey results so we can select which items to include on our fundraiser
menu.
C. The fundraiser.
D. The purpose of our meeting is to discuss our menu.
Answer:
The typical order of points in a status report is:
A. introduction, background, what happened, results, additional resources.
B. attention-getter, thesis, preview, body, call to action.
C. purpose, current state, obstacles, next milestone, forecast for the future.
D. attention, need, satisfaction, visualization, action.
Answer:
Members of a meeting may participate in an unbalanced way for all of the following
reasons EXCEPT
A. the facilitator addresses various members with questions.
B. different personalities.
C. a loosely structured meeting.
D. cultural differences.
Answer:
A positive organizational climate
A. can occur even if physical working conditions are uninspiring.
B. does not vary from one work group to another within the organization.
C. only occurs in Fortune 500 companies.
D. has little effect on customers.
Answer:
All of the following are true about the organizational structure of a team presentation
except:
A. each speaker should provide a mini-introduction to their own segment.
B. when each new speaker begins, it’s already obvious there is a transition, so speakers
don’t need to state a transition verbally.
C. the conclusion can be delivered by the final speaker or by a master of ceremonies.
D. introductions of speakers can be handled by a master of ceremonies or they can be
delivered by each speaker in turn.
Answer:
After signing a major public relations contract with the city, Leon presented few brief
informal remarks to his team, outlining what he expected from them in this future
endeavor. Which type of presentation did Rob deliver?
A. briefing
B. training
C. manuscript
D. report
Answer:
A common communication behavior in cultures that avoid conflict is
A. sparing others from unpleasant information.
B. hitting the table to emphasize a point.
C. clearly saying “no” if you don’t support a proposal.
D. embarrassing others in public.
Answer:
A feasibility report typically contains all of the following elements EXCEPT:
A. evaluation of solutions.
B. criteria.
C. methodology.
D. a humorous opening line.
Answer:
Incivility
A. consists of seemingly inconsequential, inconsiderate words and deeds that violate the
conventional standards of workplace conduct.
B. is always aggressive.
C. has no impact on a company’s productivity.
D. has decreased in the 21st century.
Answer:
Which of the following is NOT a trait of an unpleasant co-worker?
A. bringing personal problems to work.
B. distracting others from their tasks.
C. focusing on work-related issues.
D. talking down to others.
Answer:
A comparative-advantages approach would be most effective in which of these
situations?
A. showing how your product is more cost-effective than its competitors
B. asking the boss for a raise
C. motivating workers to boost production
D. seeking donations to United Way
Answer:
Which of the following is NOT suggested by your text concerning ethical behavior
during interviews?
A. Because an employment interview may become part of an ongoing workplace
relationship, failing to act ethically during the interview could disadvantage you in the
long term.
B. Behaving ethically will serve you well in future interactions.
C. Behaving unethically in interviews could leave you with a poor reputation.
D. It is permissible to ignore a few ethical guidelines if it makes the difference between
getting a job or not.
Answer:
Which characteristic best describes an unstructured interview?
A. It requires less skill by the interviewer than the other types of interviews.
B. The results are easy to quantify and tabulate.
C. It allows for much flexibility in exploring the interviewee’s responses.
D. It is easy for the interviewer to control the flow of the interview.
Answer:
The decision mode in which all members agree (at least to some extent) is known as
A. consensus.
B. yes-yes.
C. concurrence.
D. complementarity.
Answer:
We learn from the functional perspective that
A. an effective group will identify missing task and relational functions so members can
fill them.
B. the more people that fill a particular functional role, the better.
C. as long as one or two roles are filled, the group will function fine.
D. group members should be sure to fill all three types of roles: task, relational, and
dysfunctional.
Answer:
Which of the following statements is NOT true about occasion analysis?
A. Know your time limit and stay within it.
B. Visit the facilities ahead of time to check out the equipment available.
C. If possible, adapt the layout of the room to the specific needs of your presentation
D. Never adapt your remarks to fit the setting.
Answer:
When management chooses a written format to communicate a decision to employees,
an important characteristic of the written message is that
A. there is no legal record of the communication.
B. there is a permanent record of the message.
C. it provides a forum for discussing management decisions.
D. it is easy to improvise when using written communication.
Answer:
A subordinate makes suggestions to her supervisor about ways to improve work
conditions. This is an example of
A. downward communication.
B. social communication.
C. horizontal communication.
D. upward communication.
Answer:
All of the following are potential effects of group presentations on the audience
EXCEPT:
A. hearing from several speakers can provide variety that can help keep the audience
interested.
B. audience members are likely to learn more when they hear from speakers who
represent a variety of skill sets.
C. team presentations tend to reduce audience receptivity.
D. the audience can hear a more complete message when the perspectives of several
speakers are included.
Answer:
A “low level abstraction” is
A. a specific, concrete statement that refers to observable objects or events.
B. a mathematical concept.
C. an element of equivocal speaking.
D. a legal brief.
Use “low-level abstractions” (e.g., specific, concrete statement that refers to observable
objects or events) when it’s likely there may be a misunderstanding.
Answer:
Persuasive presentations differ from informative presentations because they
A. are unethical.
B. don’t advocate a position.
C. seek to change the way an audience thinks, feels, or acts.
D. use manipulation.
Answer:
Which of the following statements about culture is most accurate?
A. Cultural variations rarely exist within a country.
B. The values we learn from our culture are important, but they don’t affect our
communication.
C. Most members of a culture can easily describe the “rules” of that culture.
D. We are usually not even aware of our own culture’s “rules.”
Answer:
You can demonstrate proper cubicle etiquette by
A. asking permission before you enter other employees’ workspace.
B. borrowing items from co-workers’ desks.
C. eating your lunch in your cubicle.
D. making personal phone calls when you are in your cubicle
Answer:
The “PAR” approach refers to
A. “prepare,” “answer,” and “review.”
B. “personality,” “appearance,” and “references.”
C. a method of backing up your interview answers with evidence.
D. an honesty test that is frequently administered to potential job candidates.
Answer:
The comparisons you use as supporting material should possess all of the following
characteristics EXCEPT:
A. The items you are comparing are similar.
B. Comparisons that stretch a point are recommended for making a concept more vivid.
C. The comparison must be valid.
D. The familiar part of the comparison should be well known to the audience.
Answer:
Which of the following is NOT a guideline mentioned in your text for ethical behavior
during the interview process?
A. The interviewer should only make promises she is able to keep.
B. The interviewee should try to participate in as many interviews as possible, even if
she isn’t really interested in the job, so she can get practice interviewing.
C. The interviewer should treat the interviewee with respect.
D. The interviewee should not exaggerate her credentials.
Answer:
Which type of communication should be used if you are presenting ideas when you
need to gather instantaneous feedback?
A. written communication
B. voice mail
C. teleconferencing
D. face-to-face communication
Answer:
Attitudes of superiority create disconfirming climates; attitudes of ______ tend to
create confirming climates
A. equality
B. evaluation
C. control
D. indifference
Answer:
Which of the following would contribute to an effective delivery of a group
presentation?
A. When it is your turn to speak, look at your teammates.
B. When you’re not speaking, look at the audience with undivided attention.
C. If you are bored when a team member is speaking, look at your notes to hide your
boredom.
D. Choose a seating format that will allow each speaker to get up and sit down without
running into obstacles or bumping into one another.
Answer: