After working on a new computer software system for the past two years, Richard was
selected to explain to employees how to use the software. Which of the following
workplace presentations is Richard giving in the above situation?
A. status report
B. training
C. final report
D. briefing
Answer:
All of the following are advantages of using large-size Post-it notes on a whiteboard
EXCEPT:
A. It’s easy to recategorize ideas during the presentation.
B. You may need to turn your back briefly to the audience while you are placing the
notes on the board.
C. You can save the notes as a record of your points.
D. You can record information that comes up on the spot
Answer:
Virtual teams have become an integral part of today’s workplace. Which of the
following statements about virtual teams is FALSE?
A. Status differences are less prominent in virtual teams than in face-to-face teams.
B. It is more difficult to maintain team spirit in virtual teams than in face-to-face teams.
C. Virtual teams have not been able to overcome the difficulties of working with
members from different time zones.
D. Virtual teams perform best when members have some means of creating a personal
touch.
Answer:
Which of the following is NOT a general goal of a presentation identified in your text?
A. to inform
B. to entertain
C. to evaluate
D. to persuade
Answer:
Which of the following is NOT a guideline from your text for introducing a speaker?
A. Explain how the speaker’s remarks will have value for the audience.
B. Precede last names by the formal titles of “Mr.” or “Dr.” when you introduce men,
and precede last names by first names when you introduce women.
C. Showcase the speaker’s most important credentials.
D. Briefly preview the topic the speaker will address.
Answer:
During his sales pitch to a prospective customer, Morrie conceals the fact that the
product has been experiencing a number of functionality problems. Which tactic is
Morrie using to try to convince this customer to buy the product?
A. coercion
B. persuasion
C. manipulation
D. propaganda
Answer:
In which of the situations below would you choose an open question?
A. You want to evaluate the interviewee’s communication skills.
B. Time is short.
C. You need to compare the results of many interviews in a standardized format.
D. You (the interviewer) are not highly skilled at interviewing.
Answer:
The CEO has promised all employees a 5% raise next year if they will forego a raise
this year. The CEO’s administrative assistant tells you during a coffee break that there
will probably be no raise next year either, despite the CEO’s promises. The assistant’s
words illustrate the __________ function of informal communication.
A. contradicting
B. confirming
C. expediting
D. circumscribing
Answer:
In conversation, the best guide for eye contact across all cultures is
A. look the other person in the eye all the time.
B. be aware of cultural variations in eye contact.
C. smile whenever you are making eye contact.
D. use more eye contact when you are speaking than when you are listening.
Answer:
All of the following are guidelines for delivering an impromptu presentation EXCEPT:
A. predict when you may be asked to speak.
B. don’t ramble.
C. avoid stating a thesis.
D. provide facts to support your viewpoint.
Answer:
Loretta is a member of a small research team that is working on developing a vaccine
for swine flu. Once a week team members meet to share their most recent findings.
These gatherings illustrate the _________________ function of meetings.
A. information-sharing
B. problem-solving
C. decision-making
D. ritual activity
Answer:
If each party gives a little ground to gain a solution that everyone can agree to, which
approach to conflict have they selected?
A. accommodating
B. competing
C. collaborating
D. compromising
Answer:
When Lucy, your manager’s administrative assistant, tells you to sign and submit any
paperwork to her immediately, you comply by the end of the day. Because Lucy is in
charge of keeping the office files in order, she possesses _____________ power.
A. position
B. referent
C. orderly
D. connection
Answer:
Win-win negotiation resembles the ____________ approach to conflict.
A. collaborating
B. competing
C. compromising
D. accommodating
Answer:
Which of the following is the responsibility of the interviewee?
A. Control and focus the conversation.
B. Use secondary questions to probe for important information.
C. Cover your own agenda.
D. Glance at your watch frequently to be sure you aren’t talking too long on any one
topic.
Answer:
All of the following will hinder effective negotiating EXCEPT:
A. Parties insist on using their favored means for achieving a solution.
B. Parties don’t back off from their initial positions.
C. Parties focus on means, not ends.
D. Parties attempt to find creative solutions that meet everyone’s needs, rather than
forcing their initial positions.
Answer:
An impromptu talk
A. should be fairly lengthy and descriptive.
B. should include main points that are clearly indicated.
C. does not need to contain supporting material.
D. should begin with an apology for not being well-prepared.
Answer:
Which of the following is the best advice for handling audience questions?
A. They are risky; avoid them whenever possible.
B. Never answer them during a presentation.
C. Answer friendly ones and ignore hostile ones.
D. Prepare answers in advance for likely questions.
Answer:
Bettina was asked to give a presentation to a group of potential investors. She wouldn’t
find out what topics they wanted her to discuss until she collected their questions a few
moments before the presentation. What type of delivery must Bettina use in this
situation?
A. manuscript
B. memorized
C. extemporaneous
D. impromptu
Answer:
Which statement describes the win-win orientation to negotiating?
A. It is a short-term approach focused only on immediate problems.
B. Each side sees the issue only from its own point of view.
C. Only task issues are usually considered.
D. Participants brainstorm various means (solutions) for reaching a desired outcome
(the ‘end’), and pick a solution that is mutually agreeable.
Answer:
Listening skill contributes to career success in all of the following aspects EXCEPT
A. your effectiveness in an organization
B. your upward mobility
C. your productivity
D. Effective listening skills contribute to all of these.
Answer:
Goal descriptions for agenda items should be ________.
A. result-oriented
B. demanding
C. process-driven
D. generic
Answer:
You may be considered arrogant if you
A. talk with crossed arms.
B. jingle coins in your pockets.
C. step out from behind the lectern.
D. use dramatic pauses.
Answer:
Which of the following is NOT recommended as a way to improve your own
communication with members of other cultures?
A. Gain more knowledge about other cultures.
B. Recognize that persons of differing backgrounds can offer useful insights.
C. Lower your expectations for good performance when you are working with
minorities.
D. Talk about differences openly but respectfully.
Answer:
According to a recent survey, which of the following is the most important in shaping a
hiring decision?
A. grade-point average
B. extra curricular activities
C. ability to communicate effectively
D. work experience
Answer:
Which of the following is NOT suggested by your text as a way to learn about an
organization’s culture?
A. Notice how you’re treated when you deal with the organization’s employees.
B. Observe how clean the workplace is.
C. Read written correspondence from the organization to see whether it has a
welcoming tone.
D. All of these are effective ways to learn about an organization’s culture.
Answer:
When you are delivering criticism, avoid
A. accepting partial responsibility for the problem
B. offering to help solve a problem, if appropriate.
C. commenting about the person’s personal life (unless their personal life has a proven
impact on their work).
D. delivering the remarks in private.
Answer:
Members of a polychronic culture would probably
A. finish a telephone conversation before acknowledging a friend who has stepped into
their office.
B. arrive promptly at meetings.
C. consider it a waste of time to begin a meeting with half an hour of socializing.
D. spend time getting to know a person before doing business with her or him.
Answer:
Which of the following is NOT a guideline for voice mail etiquette?
A. Plan your message in advance so you won’t ramble.
B. Leave a message that contains as much detail as possible so the receiver won’t have
to call you back for clarification.
C. State your name and phone number near the beginning of the message so the
receiver won’t have to replay the entire message to hear your number repeated.
D. Leave both your first and last name in the message unless the receiver knows you
very well.
E. Speak slowly and clearly so the recipient can take accurate notes on your message.
Answer:
The chronological context of a conversation refers to
A. the time of day or time of year when you are communicating.
B. communicating at the workplace cafeteria.
C. communicating with someone older than you.
D. communication practices in Latino cultures.
Answer:
Which of the persuasive patterns should be used only if it’s easy for the audience to
visualize the problem and solution that you are presenting?
A. problem-solution
B. motivated sequence
C. cause-effect
D. chronological
Answer:
While memorizing an entire presentation is not advisable, memorizing key passages is
often a good idea.
Answer:
A “BFOQ” is
A. a polite form letter sent to job candidates to let them know they were not selected for
the job.
B. a type of résumé that is scanned by computers.
C. a type of performance appraisal that focuses on behavior, fundamentals, occupational
requirements, and quotas.
D. a type of question that is legally permissible in a job interview because it focuses on
job-related factors.
Answer: