Virtual teams have the ability to transcend boundaries of location and time.
Answer:
In collectivist cultures, it is considered dishonorable to become a star worker, because
this would be perceived as a disgrace to the other team members.
Answer:
A disadvantage of face-to-face communication is that it doesn’t leave a written record.
Answer:
A person who is different from the norm has almost no chance of getting a job in the
U.S. today.
Answer:
In many organizations employees are hesitant to provide honest upward
communication
Answer:
Handwritten notes of thanks or sympathy express thoughtfulness and add a personal
touch that typed messages lose.
Answer:
It is usually best to begin a training session with an overall picture of the topic being
presented.
Answer:
“Lateral leadership” is exemplified by a median style of leadership, halfway between
the extremes of doing nothing or taking charge and bossing others.
Answer:
The style of writing used in text messages (brevity and lack of attention to correct
spelling) is viewed by the baby boomer generation as careless and incompetent.
Answer:
If you can’t immediately think of an effective answer to a question, show your
confidence by answering without pausing, speaking the first words that jump into your
mind.
Answer:
One factor that may influence your willingness to challenge an interviewer who asks
an illegal question is the importance to you of landing that particular job.
Answer:
In the communication model, internal distractions such as wandering thoughts are
called “noise.”
Answer:
Goodwill speeches, feasibility reports, motivational talks, and tributes are all classified
as persuasive speeches.
Answer:
When a person’s verbal message contradicts her or his nonverbal message, we usually
believe the person’s words.
Answer:
The life-cycle theory of leadership proposes that a leader should vary her style,
depending on the maturity of her subordinates.
Answer:
According to the 20/80 rule, sales personnel should spend the first 20 percent of a sales
appointment listening to the customer and the last 80 percent of the time explaining the
benefits of the product.
Answer:
When you are presenting an idea to others, it is helpful to start with an abstract
generalization that gives a broad picture of your idea and then to support it with specific
examples and details.
Answer:
Sanjay comes from a culture where people are not comfortable taking risks and do not
accept behaviors that differ from the norm. This type of culture is called a high
uncertainty avoidance culture.
Answer:
Statistics should not be linked to examples or visuals in your speech.
Answer:
Jokes are always a safe way to communicate; they are never interpreted as being
disrespectful.
Answer:
You are likely to improve your success as a manager if you always act in a way that
pleases others.
Answer:
It is rude to lean on someone’s wheelchair.
Answer:
If you make a mistake during your speech, no matter how minor, show respect by
apologizing before you continue.
Answer:
A critical listener can be a valuable team player because they can point out possible
errors that need to be corrected.
Answer:
An exit interview assesses statistical data gathered from large groups of people.
Answer:
Nonverbal cues can help us tune in to a speaker’s feelings and attitude.
Answer:
An analytical listener is likely to help a group view a topic from a wide range of
perspectives.
Answer:
Due to their deceptive nature, hypothetical questions should be avoided in an
interview.
Answer:
The most effective stories last two minutes or more so you can entertain the audience
with lots of detail.
Answer:
A topical pattern is sometimes called a “catch-all” approach.
Answer:
Informal joking in the break room could never be construed as sexual harassment on
the job.
Answer:
The most effective business presentations are those that demonstrate creativity by not
following an organizational plan.
Answer:
The term “genderlect” refers to the fact that there appear to be some characteristic
differences between men’s and women’s language use.
Answer:
Internal summaries and previews should be eliminated from business training sessions.
Answer:
Which of the following statements about team goals is NOT true?
A. Problems may occur when an individual’s goals conflict with the teams goals.
B. Personal goals are only harmful to a team if they are not compatible objectives.
C. There are very few personal goals that could interfere with team effectiveness.
D. Teams tend to function more efficiently when members can satisfy their personal
goals while they are helping the team reach its goals.
Answer:
A coach of a football team has found that players comply with his rules and policies
because they appreciate the way he sincerely praises their individual efforts in front of
the team. This coach possesses ________ power.
A. referent
B. expert
C. position
D. coercive
Answer:
All of the following are suggestions for improving your nonverbal effectiveness
except:
A. Monitor your nonverbal behaviors.
B. Show your interest in others by using nonverbal behaviors that create a sense of
immediacy.
C. Be guarded about expressing confidence, goodwill, and positive feelings in the
workplace.
D. Learn and observe the nonverbal conventions of the organization or country you are
in.
Answer:
Which of the following is normally a lawful question to ask DURING an employment
interview (not as verification submitted after employment)?
A. “Which years did you serve in Vietnam, and what type of discharge did you get?”
B. “If the company pays for additional schooling, what courses would you like to take?”
C. “How did your parents come to this country?”
D. “What is your date of birth?”
Answer:
You have just been hired as a manager. Unwisely, you want to send the message to
anyone who comes to talk to you that you are in charge. How would you arrange your
office?
A. You would sit behind a large desk while the visitor sits in a chair on the other side of
the desk more than four feet away from you.
B. You would arrange some comfortable easy chairs in your office; each of your visitors
would sit in one of the chairs.
C. You would place another chair, at right angles to yours, about three feet away from
you.
D. You wouldn’t provide a chair for the visitor, so he would remain standing while you
were seated.
Answer:
After listening to his girlfriend’s complaints about her co-worker, Jeremy says, “You
must be ready to blow a fuse.” Jeremy is paraphrasing his girlfriend’s
A. goals
B. feeling
C. content
D. intent
Answer:
Nonverbal messages
A. are better than verbal messages.
B. are a good medium for expressing ideas precisely.
C. indicate a person’s feelings and attitudes.
D. are unambiguous.
Answer:
Which of the following would NOT be classified as a work group, according to the
characteristics explained in your text?
A. Twelve individuals interact through e-mail to select a scholarship recipient.
B. Six neighbors organize a work party one Saturday morning.
C. Three classmates plan a joint presentation.
D. Seven students attend a program about male/female communication differences.
Answer:
Which types of story can be used to add interest to a presentation?
A. factual
B. hypothetical
C. fictional
D. all of the above
Answer:
A probable result of thinking constructively about the chance to participate in an
interview is
A. increased anxiety during the interview.
B. overconfidence.
C. planning ahead to think of ways to handle the upcoming challenges.
D. negative self fulfilling prophecies.
Answer:
Personal goals that are NOT made public are called
A. hidden agendas.
B. personal memos.
C. private goals.
D. secret targets.
Answer:
Which of the following is NOT a suggested guideline for using cell phones?
A. Give your cell phone priority over face-to-face conversations; the person you are
with can wait while you answer your phone.
B. If you receive a call from a very important client while you are in a meeting, excuse
yourself from the meeting to answer the call.
C. Avoid selecting an irritating ring such as a repetitive song.
D. Refrain from using your cell phone in public places where others may be forced to
overhear you, such as a classroom.
Answer:
Instant messaging (IM)
A. is an effective medium for sending confrontational messages.
B. requires us to pay attention to specific politeness norms, such as asking “How are
you?” before we begin our conversation.
C. is a very rich communication channel.
D. works well for short messages, but is rarely effective for complex conversations.
Answer:
A coworker tells you: “It makes me really mad when my boss strolls past my desk and
says, ‘Okay, honey, let’s get down to work.” “I am not his honey!” In your coworker’s
view, the word “honey” is
A. jargon.
B. report talk.
C. a trigger word.
D. an equivocal term.
Answer:
All of the following are true about statistics EXCEPT:
A. Most statistics are collections of examples reduced to numerical form.
B. Statistics should not be rounded off because this would make them inaccurate.
C. When you use statistics accurately, you show that you are well informed.
D. Statistics are a common form of support in business presentations.
Answer:
An important FIRST step in conducting a win-win negotiation is to
A. identify the needs of both parties.
B. evaluate possible solutions.
C. follow up on the solution.
D. define criteria for workable solutions.
Answer:
Your text states that communication is a process. This means that
A. to understand communication, we need to examine the context in which it occurs.
B. effective communication is efficient.
C. every message we send is an isolated event.
D. communication is avoidable.
Answer:
Which of the following is NOT a typical advantage of a group?
A. breadth of perspectives available
B. greater accuracy
C. increased enthusiasm
D. increase in members’ salaries
Answer:
The authority-rule decision-making method
A. works only for minor issues.
B. empowers the designated leader to make the final decision.
C. incorporates into the final decision all the suggestions supplied by subordinates.
D. involves a laissez-faire leader.
Answer:
In the orientation segment of a typical interview, the interviewer should not
A. mention the approximate length of the interview.
B. conceal the true purpose of the interview.
C. give an overview of what information is needed and how it will be used.
D. state the reason for the interview.
Answer:
The text outlines a number of channels for dealing with sexual harassment. All of the
following are mentioned as possible responses except
A. Keep a detailed record of the harassment incidents.
B. Write a personal letter to the harasser, asking them to stop.
C. Ask a trusted friend to intervene.
D. Start telling your co-workers some nasty gossip about the offender.
Answer:
Kio was injured while performing a safety inspection at the chemical plant he worked
for and was taken to the emergency room. The doctor asked him a number of questions
about his injuries to determine the proper course of action for treatment. According to
the text, which of the following types of information-gathering interviews did Kio’s
doctor perform?
A. diagnostic
B. research
C. survey
D. exit
Answer:
According to your text, which of the following is NOT true about interviewing?
A. At least one party has a predetermined reason for participating.
B. An interview is less structured than a typical conversation.
C. Conversation is directed toward a predetermined goal.
D. The interviewee typically does about 70 percent of the talking.
Answer:
Paraphrasing means
A. responding to a speaker nonverbally.
B. restating, in your own words, what you think the speaker just said.
C. mentally questioning the speaker’s intentions and arguments.
D. repeating back to the speaker exactly what he or she said.
Answer:
If you want to become a group’s emergent leader, you should AVOID
A. attempting to outclass other participants.
B. participating frequently in group conversations.
C. providing relevant information.
D. suggesting solutions to problems that are tough to solve.
Answer:
Questions that are actually disguised forms of giving advice are called __________
questions.
A. sincere
B. counterfeit
C. unrealistic
D. demanding
Answer:
Which of the following characteristics is conducive to a win-win style of negotiation?
A. You do not need a long-term harmonious relationship.
B. Both parties are approximately equal in power.
C. The parties’ needs are not compatible.
D. Short-term goals are more important than long-term goals.
Answer:
All of the following are typical mistakes made by beginners who attempt to use
presentation software EXCEPT:
A. substituting flash for substance
B. spending so much time on organizing your speech outline that you run out of time to
select your favorite design template
C. creating presentations that are overly complex
D. spending more time on design than on content
Answer:
In order to learn about other cultures, which of the following is not necessary?
A. open-mindedness
B. willingness to learn new ways to approach an issue
C. observing how others conduct themselves
D. completely abandoning your own preferences
Answer:
The channel of communication that has the highest level of nonverbal “richness” is
A. face-to-face communication.
B. instant messaging.
C. voice mail.
D. snail mail.
Answer:
A survey of 1000 executives ranked _____________ at the top, as the ideal manager’s
skill.
A. listening
B. conflict resolution
C. writing
D. public speaking
Answer:
All of the following remarks would help you analyze a parking problem except:
A. “Who can help us solve this problem?”
B. “Why does the problem need to be resolved?”
C. “What are the causes of the problem?”
D. “We could take the bus instead of driving our own cars.”
Answer:
Which of the following situations would detract the most from the audience’s trust in
you as a speaker?
A. You will derive personal benefits if the audience accepts your proposal, but you do
not reveal this to the audience.
B. You will derive personal benefits if the audience accepts your proposal, but you
confess this to your audience and then show them how the proposal will benefit them as
well as you.
C. You have credentials in the area about which you are speaking.
D. You cite impartial third parties who support your position.
Answer:
The text explains that we can change the meaning of a word with a simple change of
pitch or volume. This nonverbal characteristic is called
A. appearance.
B. paralanguage.
C. personal distance.
D. haptics.
Answer:
Effective lateral leadership refers to all of the following EXCEPT
A. asking thoughtful questions.
B. inviting others to challenge your thoughts.
C. modeling constructive team behavior.
D. taking charge of a team’s decisions.
Answer: