Often, the person who gets the job offer is the person who
A. knows the most about how to get hired.
B. has the longest employment history.
C. sends out the most résumés.
D. has the most technical skills.
Answer:
Which type of organizational pattern shows that certain events have happened or will
happen as a result of a specific set of circumstances?
A. chronological
B. topical
C. spatial
D. cause-effect
Answer:
A(n) ____________ report evaluates various potential actions and recommends one of
the courses of action.
A. evaluation
B. progress
C. feasibility
D. final
Answer:
Differences in language use between man and women
A. are distinct and noticeable in the language patterns of every man and every woman.
B. don’t characterize all men and women.
C. are biological traits that do not evolve over time.
D. are a myth.
Answer:
Katie is a supervisor for a calling center. She is experiencing a number of problems
with her subordinates. They often bungle the instruction she provides, which results in
additional work for her. After researching this problem, Katie determined that the
reason her instructions were being misinterpreted is that she is giving instructions while
the phones are ringing and the employees are filling out their time sheets. Which barrier
to effective listening is the cause of Katie’s problem?
A. message overload
B. rapid thought
C. egocentrism
D. sociocultural differences
Answer:
The text identifies three goals of strategic messages. During office meetings, Sara
expresses her respect for her boss by listening attentively, nodding, and taking notes.
Through her actions, Sara is illustrating a __________ message.
A. sequential message
B. content message
C. relational message
D. structured message
Answer:
According to the text, all of the following statements are true about the U.S. workforce
except:
A. In the U.S., engineering companies that have embraced diversity are losing their
competitive edge.
B. The U.S. Census Bureau predicts that by 2050 non-Hispanic whites will comprise
only about one-half of the total population of the U.S.
C. The ability to work effectively with people from other countries is becoming an
essential qualification for managers of most large companies.
D. Many foreign companies have set up operations in the U.S.
Answer:
You are a member of a small group in your communication class, formed for the
purpose of completing a decision-making project. Robert insists that your meetings
should be conducted according to Parliamentary Procedures, but Serena wants to use a
consensus approach. Your group is experiencing conflict about
A. the topic of the project.
B. the process.
C. relational issues.
D. legal issues.
Answer:
The first step in conducting an information-gathering interview is to
A. choose the right interviewee.
B. define your interview goals.
C. conduct pre-interview research to gain background information.
D. write the interview questions.
Answer:
Which of the following was NOT identified in the textbook as a demographic
characteristic of the audience?
A. sex
B. economic status
C. hair color
D. the expected size of the audience
Answer:
Which of the following is a disadvantage of using face-to-face communication over
other communication channels?
A. There is lag time between transmission and reception of the message.
B. Face-to-face communication reduces your ability to hold the receiver’s attention.
C. It is often difficult to schedule a time to meet face-to-face.
D. It is more difficult to develop effective relationships with individuals when you use
face-to-face communication.
Answer:
Use a __________________ pattern of organization when you want the audience to
take action and you can use vivid word pictures to describe the problem and the
solution.
A. pictorial
B. butterfly
C. problem solution
D. motivated sequence
Answer:
All of the following are recommended ways to manage your online profile EXCEPT
A. Un-google yourself.
B. Clean up your digital dirt.
C. Use a clever email nomiker, such as “partygirl@net.net.”
D. Edit your Facebook site to show a professional image.
Answer:
One good reason to take an accommodating approach to conflict is:
A. The other party is more powerful, so you know you are going to lose anyway.
B. Your goals are very important to you.
C. Both parties want to build a long-term working relationship.
D. Both sides want a fair solution, but time is short.
Answer:
Which of the following statements was NOT listed as a rule for using main points in a
presentation?
A. Present more than one key idea in each main point.
B. Express your points in parallel grammatical structure.
C. State the main points as claims.
D. Use no more than five main points.
Answer:
Which of the following was NOT presented as a guideline for citing sources during a
presentation?
A. After you state the quotation, explain why the material is important for members of
your audience.
B. Your quotations should come from sources who are credible to your audience.
C. Wait until the end of the speech to list the sources of all your quotations.
D. Identify the source of the quotation out loud in the speech, just before or just after
you read the quotation.
Answer:
All of the following are tips for constructing bar and column charts except:
A. use multiple-column charts to compare several items over time.
B. Show numerical values clearly.
C. Represent time on the vertical axis of your chart.
D. Arrange bars in a sequence that suits your purpose.
Answer:
Which of the following terms represents words that have more than one common
meaning?
A. annotative
B. judicious
C. jargon
D. equivocal
Answer:
All of the following are effective strategies for participating in a job fair EXCEPT
A. Do research ahead of time about employers that interest you.
B. While standing in line, ask other candidates what they’ve learned at the fair.
C. Ask each company’s representative to describe what their company does.
D. Follow up after the fair by calling or emailing potential employers to thank them and
to confirm your interest.
Answer:
One approach for learning about the culture of an organization that would probably
NOT be helpful is:
A. During your job interview, ask the interviewer if the company treats its employees
respectfully.
B. Notice how you are treated when you visit the company.
C. Observe how well the building is maintained.
D. Chat with employees in the cafeteria.
Answer:
If you find it difficult to listen patiently when you believe that people are not efficient
or are not promptly getting to the point during conversations, which listening style
preference would you be using?
A. relational
B. analytical
C. task-oriented
D. critical
Answer:
Which of the following is NOT identified in your text as a dimension that can help you
understand your organization’s culture?
A. what kinds of fun are considered appropriate
B. ways in which achievement is rewarded
C. the activities employees engage in
D. All of these are important aspects to learn about an organization’s culture.
Answer:
An example of a constructive group norm is:
A. When co-workers are away from their desks, pitch in to help handle their business.
B. Be willing to talk behind others’ backs.
C. Don’t waste time celebrating successes.
D. If you have to work overtime when big, important deadlines approach, relieve stress
by complaining.
Answer:
Do use strategic ambiguity
A. when the receiver needs clarity.
B. to prevent potential confusion.
C. to deceive a competitor.
D. when you need to deliver a difficult message, but you want to help the receiver save
face.
Answer:
Which of the following statements is NOT included in the list of functions for an
introduction?
A. Give the audience a reason to listen.
B. Establish your qualifications.
C. Set the proper tone.
D. Challenge the audience to action.
Answer:
Three types of interviews identified by your text as essential for almost every
occupation are
A. information-gathering, career research, and employment.
B. disciplinary, survey, and performance.
C. career research, performance appraisal, and exit.
D. information-gathering, diagnostic, and career.
Answer:
Which of the following best describes the role of emotional intelligence in determining
outstanding job performance?
A. Emotional intelligence has no impact on job performance
B. Emotional intelligence has less impact on job performance than cognitive IQ does.
C. Emotional intelligence and cognitive IQ have about the same impact on job
performance.
D. Emotional intelligence has more impact on job performance than cognitive IQ does.
Answer:
Which of following is NOT recommended while your group is delivering its
presentation?
A. Set aside extensive rehearsal time for group presentations.
B. Group members who aren’t currently speaking should review their notes while others
are speaking.
C. Group members should give their full attention to the person who is speaking.
D. Speakers should be positioned for quick access and minimal time between speakers.
Answer:
Which of the following is recommended as an effective method for getting in touch
with a person you want to interview, even if they are well guarded by a gatekeeper?
A. Make your first contact by telephone.
B. Phone during regular business hours.
C. Announce a specific time and place for the interview and stick to it.
D. Ask the gatekeeper to help you.
Answer:
Which of the following are common results of listening mistakes?
A. Profits suffer.
B. Shipments must be rerouted.
C. Letters must be rewritten.
D. All of these are often the result of listening mistakes.
Answer:
Which of the following types of questions restricts the interviewee’s response most?
A. open
B. hypothetical
C. closed
D. opinion
Answer:
The conclusion of a presentation should consist of
A. a review and closing statement.
B. challenging your audience and listing your references.
C. an appeal for action and at least one new piece of information supporting that appeal.
D. a joke and a closing statement.
Answer:
A standardized list of questions with precise wording would be found in which kind of
interview?
A. structured
B. unstructured
C. moderately structured
D. loosely structured
Answer: