The term “negotiation” refers only to formal talks about a specific issue in which all
parties are seated around a conference table with a mediator present.
Answer:
You can add a professional touch to your presentation by including segments of
home-made videos.
Answer:
Your textbook indicates that group members should be discouraged from attempting to
meet their individual goals through group participation.
Answer:
Helping employees feel valued and appreciated at work tends to build a positive
communication climate.
Answer:
When you attend a company meeting that serves as a pep talk, this is an example of
upward communication.
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When you choose the main points for your presentation, use all the points from your
brainstorming list, no matter how many there are.
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Jargon does not serve a useful purpose and should never be used.
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One advantage of asynchronous forms communication is that they encourage careful
thought rather than rapid response.
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We should be sure we understand a speaker’s message before we evaluate its quality.
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It is inappropriate to discuss time constraints during the opening of a business
meeting.
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The motivated sequence is a five-step scheme designed to boost your audience’s
involvement with your topic.
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Monologues are appropriate for large audiences and formal occasions.
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The recommended method for starting a meeting is for the leader to ask a direct
question of a quiet member.
Answer:
According to research cited in the text, a suit is always appropriate attire for every job
for males and females.
Answer:
To be truly effective, a persuasive speech should ask audience members to accept an
idea that is extremely different from their current thinking.
Answer:
One study shows that patients’ concerns are less likely to be addressed when doctors
talk too much.
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Whenever possible, state your main points in parallel construction.
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According to Fisher, the emergence stage of a group’s development occurs when
members resolve their disagreements and solve their problem.
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It is essential to define your goal before you plan your speech.
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An interviewer should allot rough blocks of time to each item on the interview agenda
and keep the interview moving along in line with this plan.
Answer:
In Mexico and Germany, you are expected to use a person’s formal title unless that
person has specifically invited you to address him or her casually.
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Both formal and informal communication networks exist in organizations.
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Your instructor assigns you to a small group of students, each of whom comes from a
different culture. These cultural differences are an example of the “physical context” of
the group.
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During an impromptu presentation, you should state your thesis during the first
moments you are addressing the audience.
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The style of clothing people wear does not affect their credibility as long as they appear
neat and clean.
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The most effective way to get hired is to scan through the newspaper and complete an
application at a company’s personnel department.
Answer:
It is common courtesy to send a letter or email of thanks to a career research
interviewee after the interview.
Answer:
Transitions are more appropriate when they are embedded within the introduction of a
presentation rather than in the body of a presentation.
Answer:
Audiences are usually more willing to accept the ideas of a speaker if they perceive the
speaker’s attitudes to be similar to their own.
Answer:
The abbreviation “BFOQ” is another name for an illegal question that should not be
asked during an employment interview.
Answer:
When you quote an authority in a speech, it doesn’t matter whether the audience has
heard of the person.
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Secondary questions are questions that introduce a new topic.
Answer:
Subordinates who have expertise, access to information, or social connections to
important people sometimes have as much or more power in an organization than the
officially designated leaders.
Answer:
It is acceptable for the interviewee to stretch the truth if the facts would cast him or her
in a poor light.
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Interviewees should not try to cover their own agenda during an interview.
Answer:
The distance that separates coworkers is referred to as
A. work environment.
B. seating arrangement.
C. proximity.
D. temperate zone.
Answer:
James and his classmates complain that their instructor doesn’t give clear instructions
for their assignments. All of the following strategies could help these students
EXCEPT
A. assuming that effective communication is always the sender’s responsibility
B. paraphrasing
C. asking clarification questions
D. taking notes
Answer:
The channel of communication recommended for messages of a highly personal nature
is
A. e-mail.
B. oral communication.
C. a formal letter.
D. instant messaging.
Answer:
Biased language has all of the following characteristics EXCEPT
A. paints a negative picture of its target
B. generates negative feelings
C. is concrete, measurable, and objective
D. contains an evaluation
Answer:
All of the following are useful guidelines for conducting videoconferences EXCEPT:
A. Participants should identify themselves and their location at the beginning of the
meeting.
B. Turn off cell phone ringers before the meeting begins.
C. Any documents that will be discussed should be sent ahead of time to all
participants.
D. To allow participants of any socioeconomic status to participate, use the least
expensive equipment you can find.
Answer:
According to the functional perspective, a group’s ___________ functions are those
that support cooperative and harmonious relationships.
A. relational
B. task
C. interdependent
D. self-centered
Answer:
If a supervisor decides to drop by and informally talk to her subordinates to find out
how satisfied they are with their jobs, which of the following types of interview
schedules would she use?
A. structured
B. performance
C. unstructured
D. appraisal
Answer:
An open-door policy and suggestion boxes are examples of ways to encourage
A. upward communication.
B. downward communication.
C. lateral communication.
D. horizontal communication.
Answer:
Which was NOT suggested in the text to help you be a better evaluative listener?
A. Analyze the speaker’s supporting data.
B. Avoid asking questions for clarification.
C. Examine the speaker’s emotional appeals.
D. Seek to thoroughly understand the speaker’s ideas before you start evaluating them.
Answer:
Which of the following indicates a low-context culture?
A. Legal contracts are lengthy.
B. Communicators often rely on subtle, nonverbal cues to convey meaning.
C. Social contexts reveal much information about relationships.
D. It is considered impolite to say “yes” or “no” directly.
Answer:
In organizations with a diverse workforce, it is usually constructive to
A. ignore cultural differences and just hope everyone will get along OK.
B. express pity for minorities and disabled persons.
C. divide the workforce into teams, with each team comprised only of persons from a
single culture.
D. discuss cultural differences openly, as long as you avoid inflammatory remarks.
Answer:
If your audience is trying to decide between competing proposals, the text recommends
that you use a _______________ pattern of organization.
A. comparative-advantages
B. criteria satisfaction
C. motivated sequence
D. problem-solution
Answer:
Roger wants to show the chronological steps in the process of applying for college
grant. Which type of visual aid would work best?
A. photograph
B. pie chart
C. numbered list
D. map
Answer:
In polychronic cultures,
A. getting down to business right away is often viewed as rude.
B. honoring deadlines is given higher priority than honoring relationships.
C. speaking overtime communicates lack of regard for your listeners’ schedules.
D. it is considered offensive to arrive late for a meeting.
Answer:
Which of the following is true of speaking notes for an extemporaneous presentation?
A. They should never be typed.
B. The more detailed they are, the better.
C. They must be written on index cards.
D. It is advisable to create and use a set of brief notes (not word-for-word sentences) in
large font, to remind you of the order and content of ideas.
Answer:
A high level of team cohesiveness can be detrimental when
A. team members experience lower rates of tension.
B. team norms are contrary to the overall productivity of the organization.
C. team members become interdependent.
D. the team is making measurable progress toward its goal.
Answer:
The process in which two or more parties discuss specific proposals to obtain a
mutually acceptable agreement is known as
A. conflict manipulation.
B. negotiation.
C. compromising.
D. conflict agreement.
Answer:
All of the following are true concerning appearance except:
A. Attractive people are considered to be more likable.
B. Attractive people are considered to be more persuasive.
C. Attractive men are more likely to receive higher starting salaries than less attractive
men.
D. The clothing you select has no impact on how others perceive you.
Answer:
Which is true about seeking clarification?
A. An effective employee should not ask questions.
B. When we ask questions, we are showing our ignorance.
C. Never ask a dumb question.
D. Asking questions to seek clarification is a strategy that can pay dividends.
Answer:
Which of the following is true about the role of communication networks in
organizations?
A. Small organizations do not have any formal communication networks.
B. All organizations use the same type of formal communication structure.
C. Formal communication networks are designed by management.
D. A communication network eliminates the presence of conflicting information in an
organization.
Answer:
Which of the following is NOT a necessary question to ask when selecting the best of
your proposed solutions?
A. Will the proposal bring about all the desired changes?
B. Is this the plan that takes the least effort for us to achieve?
C. Is the solution feasible?
D. Does the idea have any serious disadvantages?
Answer:
The ____________________ pattern of organization places several alternatives side by
side and shows why yours is the best
A. motivated sequence
B. criteria satisfaction
C. problem solution
D. comparative advantages
Answer:
Which of the following goals for an information-gathering interview is the most
specific?
A. Would I like a career as a photographer?
B. Should I become a photographer?
C. What are the advantages and disadvantages of photography as a career, and how
could I best prepare myself for a photography career?
D. What can I learn about photography?
Answer:
Two people working together
A. constitutes a small group.
B. can outvote the minority.
C. can resolve disputes by persuading one another.
D. can form alliances.
Answer:
Shandra is preparing a speech about sex education. She has written a list of 12 main
points, which is too many. What should she do?
A. Choose a different topic.
B. Organize the points into categories.
C. List every point briefly and give the audience some websites they can consult for
additional information.
D. Speak quickly.
Answer:
The majority of new job hires obtain their employment offers through
A. Web-based employment sites.
B. advertisements.
C. sending mass mailings of their résumé s to Human Resource departments.
D. personal contacts.
Answer:
Which of the following is NOT a counterfeit question?
A. “Are you telling me that you haven’t finished the report yet?”
B. “Have you tried opening the emergency valve?”
C. “What ideas do you have for improving our productivity?”
D. “Wouldn’t it have been better if you’d completed the research last week instead of
leaving most of it until the last minute?”
Answer:
You should choose written communication in preference to other channels when
A. you want to ponder each word before you send it out, to decrease your chance of
making errors.
B. the situation requires a personal touch.
C. you want to save time.
D. there is a need for immediate feedback.
Answer:
A ____________ is an abstract two-dimensional drawing that demonstrates the various
properties of an object or concept.
A. photograph
B. diagram
C. bulleted list
D. flip chart
Answer:
Which of the following statements describes communication most accurately?
A. When we experience a misunderstanding, better communication can always solve
the problem.
B. The meaning of every message we send is affected by the communication context.
C. Fortunately, if we have hurt someone’s feelings by our words, we can erase all bad
feelings by apologizing.
D. Honest people will not face ethical challenges as they communicate at work.
Answer:
Which of the following would be the clearest specific goal for an interview?
A. Talk to my instructor about my grade.
B. Complain to my instructor.
C. Make a good impression on my instructor.
D. Find out from my instructor what I can do to improve my grade on the next
assignment.
Answer:
Having mental ‘spare time” while listening is the result of
A. attention deficit hyperactivity disorder (ADHD).
B. speech rates of 125 words per minute and thought rates of 500 words per minute.
C. our inability to process information as quickly as a speaker can talk.
D. the hectic pace of the business place today.
Answer:
Rhonda received a voice message marked “urgent,” but due to the poor quality of her
phones’ speakers, she was not able to understand the message. Which barrier to
listening does this problem represent?
A. communication channel barrier
B. attitudinal barrier
C. message overload
D. preoccupation
Answer:
Which of the following approaches is based on the assumption that in resolving
conflict, it is possible to meet the needs of all parties?
A. avoiding
B. accommodating
C. collaborating
D. compromising
Answer: