Archives: Quiz

When creating a “winning team” to prepare and deliver a team presentation, a. “divvy up” the work into pieces and go through one complete practice prior to the presentation date. b. choose all members based on their presentation skills. c. […]

Car Max Announces Top Salesperson You are the vice president of sales for a Car Max dealership in southern Florida. Top sales people are annually recognized with Bronze, Silver, or Gold awards, depending on the level of their sales. Sales […]

Which of the following is FALSE concerning the research efforts of Novartis? a. Treatments have resulted for multiple sclerosis, kidney cancer, and lymphoma. b. The majority of drugs tested advance to late stage development. c. Various new drugs are in […]

Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo. a. I am […]

Which of the following is the most effective passage in an email message to managers concerning new procedures for locking up the building when leaving at night? a. When you leave the plant at night, here are a few things […]

When writing a letter of recommendation, you should A) illustrate your general points with facts and evidence. B) show it to the job candidate before sending it to the person who requested it. C) overstate the candidate’s abilities if he […]

One drawback of using the yardstick approach to structure business reports is that A) you must discuss all the alternatives, even if many of them turn out to be irrelevant and/or unproductive. B) this approach is generally considered old-fashioned. C) […]

Which of the following is a demonstrative pronoun? A) He B) This C) Who D) Anyone E) We Answer: The preferred title for women in business is ________, unless the individual requests otherwise. A) Mrs. B) Miss C) Ms. D) […]

Which of the following would be the most effective preview in a formal report? A) Our sales in the eastern region have plummeted. B) First, let me begin by introducing our team. C) The next section discusses the advantages of […]

In order for audience members to respond appropriately to a business message, they must A) remember the message. B) be able to respond to the message. C) be motivated to respond to the message. D) do all of the above. […]

With the availability of telepresence and other sophisticated meeting technologies, face-to-face meetings A) are still valuable in many situations. B) are wasteful and unnecessary. C) should happen only when the topic is highly controversial. D) offer nothing that technology cannot […]

One of the steps in analyzing your audience is to A) determine their likely emotional state. B) remember to keep your speech or oral presentation short. C) define your purpose. D) prepare a detailed, informative outline. E) none of the […]

Many difficulties in intercultural communication occur because people in different cultures have different A) genetics. B) assumptions about how people should think, behave, and communicate. C) environments. D) media. E) views, but all the same core values. Answer: Learning about […]

Which of the following is not one of the five ways to get the audience to notice your messages? A) Acknowledge the importance of the situation. B) In every message, admit that you could be wrong. C) Use words, images, […]

Before volunteering someone’s name as a reference, always A) assume you have permission to do so. B) ask that person’s permission. C) describe your relationship with that person. D) list that person’s address and phone number for ease of contact. […]

When it comes to planning business messages, social media A) enable you to quickly locate experts and vital information on a wide variety of topics. B) are not really helpful, although they can be used in to send the message […]

In part, media richness refers to A) the cost of sending a message through a particular medium. B) the popularity of a specific medium. C) a medium’s ability to facilitate feedback. D) the difficulties involved with using a particular medium. […]

When responding to claim letters, companies usually accept the customer’s explanation of the problem. Answer: If you regularly edit for conciseness and clarity, you’ll likely find that audiences are more likely to read your documents. Answer: TRUE Explanation: Readers appreciate […]

If you find graphics, photos, videos, and other elements online, you can use them in your own documents without worrying about copyright violations. Answer: A period goes inside quotation marks if the whole sentence is quoted but outside the quotation […]

Unlike most search engines, a web directory yields results that have been screened by human editors. Answer: In application letters it is acceptable to mention that you will follow up with a phone call in a few days. Answer: TRUE […]

When preparing persuasive messages for audiences in high-context cultures, you will be most successful if you use an aggressive, hard-sell approach. Answer: Networking is not simply putting yourself in contact with powerful people and asking them for a job: it […]

People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures. Answer: At the close of an interview, you should impress the interviewer with your assertiveness by pressing for an immediate […]

All résumés should be organized chronologically. Answer: SMS is another term for text messaging. Answer: TRUE Explanation: Phone-based text messaging (sometimes called short messaging service or SMS) has many applications in business, including marketing, customer service, security, crisis management, and […]

A conversational tone is not appropriate for most business messages. Answer: In rejecting a proposal you solicited, you should use the indirect approach and provide an explanation. Answer: TRUE Explanation: If you need to reject a proposal that you solicited, […]

It’s best to back up all claims and requests for adjustments with invoices, sales receipts, and so on and to send copies to the company and keep the originals. Answer: Using a spell checker guarantees that your documents will be […]

To avoid legal problems, businesses should delay communicating with the media in the aftermath of a crisis. Answer: The introduction to a formal business report should never be longer than a paragraph or two. Answer: FALSE Explanation: The introduction of […]

To avoid awkward situations, it is always best to deliver bad news for employees in writing. Answer: A podcasting channel offers regular recordings on a consistent theme, designed for a wide public audience. Answer: TRUE Explanation: One vital planning step […]

With collaborative writing, the usual outcome is a document that is inferior to one that would have been produced by a single individual. Answer: To resolve conflicts successfully, it is helpful to get opponents to fight together against an “outside […]

Despite increased market globalization, the nature of business communication has not changed much in recent years. Answer: Overhead transparencies are old-fashioned visual aids that are no longer used in business. Answer: FALSE Explanation: Overhead transparencies are not as ubiquitous as […]

Not all résumés need to be limited to one page in length. Answer: iTunes can be an effective venue for distributing a company’s podcasts. Answer: TRUE Explanation: Podcasts can be distributed in several ways, including through media stores such as […]

Tables presented in printed documents must contain fewer columns and rows than tables presented online. Answer: Using polite language in business-related persuasive messages weakens your argument and reduces your chance of success. Answer: FALSE Explanation: Consider the cultural aspects of […]

When giving a speech or a formal presentation, which of the following steps involves determining the contents of the introduction, body, and conclusion? A. Determining the topic and purpose of the report B. Preparing the presentation C. Choosing the presentation […]

_____ refer to a number of pages that come before the actual report itself and are included when the situation is formal and the report is long. A. Appendices B. Prefatory pages C. Proposal notes D. First-pass pages E. Supplements […]

Which of the following is true of adaptation, one of the basic elements of the techniques of good talking? A. It refers to the pitch and resonance of the sounds a speaker makes and the sounds an audience hears. B. […]

Which of the following questions would be asked as part of a behavioral interview? A. Why do you think we should hire you for this job? B. Are you comfortable working night shifts? C. How will you tackle a project […]

Cross-cultural competency is best defined as the ability to _____. A. understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries B. interact with data, see patterns in […]

Which of the following applies not only to proposals but also to all other types of messages? A. There is a set pattern that must be followed. B. The content must be adapted to the reader of the message. C. […]

_____ refer to help-wanted notices in newspapers and professional journals, whether online or in print. A. Classified advertisements B. Display advertisements C. Personal advertisements D. Cover messages E. Public notices Answer: Which of the following is true of writing negative […]

Briefly describe the three methods of presenting a speech. Answer: Which of the following is true about paragraph design? A. Paragraphs should usually be longer than ten sentences. B. The topic sentence expresses the main idea of a paragraph. C. […]

Answer: Answer: FALSE By frequently asking questions, you display an open mind and show that you are listening. And you assist the talker in developing his or her message and in improving the correctness of meaning. TRUE Answer: Answer: FALSE […]

Answer: Answer: FALSE Your name and contact information should be placed at the top of the résumé and subheadings should be created for the main parts (e.g., objective, education, employment, extracurricular activities). FALSE In a bad-news message, a neutral buffer […]

Answer: Answer: TRUE Answer: Answer: FALSE Emotional appeals are those based on our senses and emotions. Answer: Answer: FALSE By definition, persuasive messages are written to potentially uncooperative readers; that is why persuasion is necessary. For this reason, it is […]

Answer: Answer: FALSE Answer: Answer: FALSE The decimal outlining system uses whole numbers to show the major sections of a business report, with decimals and additional numbers added to show subsections. FALSE External-operational communication consists of a business’s communication with […]

Answer: Answer: FALSE Intrinsic benefits are tightly linked to what you’re asking people to do, while extrinsic ones are added on and more short-lived. Answer: Answer: TRUE FALSE The minutes of a meeting usually list the date, time, and location […]

Answer: Answer: FALSE The subject line of a sales message should tell clearly what your message is about, and it should be short. It should avoid sensational wording, such as “How to earn $60,000 the first month.” FALSE User testing, […]

Discuss the key ideas for formatting professional correspondence. Answer: How should most professional correspondence begin? Answer: Most professional correspondence should begin strongly and directly, with a clear statement of the reason for writing and the main message. The CPF abbreviation […]

Create a checklist for impromptu speaking. Answer: Overall, how do you appear confident and project a positive ethos when presenting? Answer: a) Focus your energy on the audience. b) Create and maintain rapport. c) Adopt a secure stance. d) Establish […]

What characterizes a transformational leader? Answer: What are some of the many ways we can communicate non-verbally? Answer: Our communications is much more than just the words we use. People assign meanings and form opinions by considering our appearance and […]

What are the chief characteristics of the human relations approach (Theory Y), according to Douglas McGregor? Answer: Define ethos. Answer: Ethos is an appeal based on the perceived character of the sender of the message. It includes the following character […]

Discuss how a poorly organized, overly long, “globby” paragraph can be reorganized and reformatted. Answer: Define leadership communication. Answer: Leadership communication is the controlled, purposeful transfer of meaning by which individuals influence a single person, a group, an organization, or […]