Archives: Quiz

The “Sample Appraisal Interview” presented in the chapter between the banking employee, Chris, and the manager, provides an example of a “best practices” approach to conducting a formal appraisal interview. Answer: A ___ success occurs when the results are positive […]

Which of the following is one of the eight dimensions of team excellence? A. principled negotiation B. decentralization C. Japanese management D. external support and recognition Answer: The type of status held by a member of the Walton or Rockefeller […]

Which of the following statements is NOT true, according to the text? A. High status tends to result in greater personal power or ability to influence others. B. Increased power tends to elevate an individual’s status level. C. Power and […]

All of the following are characteristics of feminine communication cultures, EXCEPT: A. accentuate expressive goals B. support hierarchical structures C. tend toward collective orientations D. foster cooperative speech patterns Answer: In reference to the Johari Window, what is known to […]

The formula: “# of successful power acts/# of attempts made” defines which of the following? A. ascribed status B. attained status C. high status D. referent status Answer: Verbal judo: A. Is a gentle art of persuasion that redirects others’ […]

Group members may collectively achieve more than the most superior members are capable of achieving alone. Answer: A virtual team meets face-to-face but completes most of its work through electronic means. Answer: FALSE According to recent research, virtual groups face […]

The primary function of financial accounting is to provide relevant financial information to parties external to business enterprises. Answer: According to the article on Speedreaching people, the more similar people are to us, the more comfortable we are with them. […]

The only workable tactic for dealing with resistance to change is education. Answer: One of the things you need to do to help group members work more effectively together in the virtual environment is to discuss specifically the roles each […]

According to Schlesinger et al., change can occur only when sufficient dissatisfaction with the status quo is present in key individuals or groups. Answer: In the United States, the day-to-day communicative activities of men and women have become more and […]

Gibb found that groups with defensive climates tend to accomplish less than those with more supportive climates. Answer: Scientific studies show that our brains are hardwired to work best in small groups. Answer: TRUE Interpersonal communication is defined as the […]

The rise of the cassette made sound digital for the first time. a. True b. False Answer: The homogenization hypothesis suggests that media concentration would lead to decreased diversity in media contents. a. True b. False Answer: a The media […]

The following arguments concern how technologies change society. Which of the following arguments is not considered an example of technological determinism? a. The Internet has ushered in a new age, an information society, which differs fundamentally from the societal orders […]

Nielsen started measuring media consumption in “Zero-TV” households because a. More than 25% of U.S. households are “Zero-TV” households. b. An increasing percentage of U.S. households do not have a television set. c. Over half of “Zero-TV” households are made […]

In the earliest years of radio, its use was seen as: a. A way of transmitting entertainment and music to the public b. A way of informing the public of world news c. An improved form of long-distance communication for […]

In scholarly publishing, choices about new books are shaped by the types of books that a publisher has previously published. a. True b. False Answer: The First Amendment was originally designed for: a. All forms of media b. The print […]

Hegemony is permanent and unalterable. a. True b. False Answer: Media producers seek ‘stars” for their productions because stars: a. Always make profitable productions b. Reduce the perception of risk c. Always produce high-quality products d. Are often close friends […]

Up through the 1950s, portrayals of African Americans in films and on TV: a. Focused on the life of urban blacks, largely ignoring rural life b. Were either nonexistent or limited to stereotypical roles such as entertainers or servants c. […]

Digitization and fiber optics have: a. So far affected only the music industry b. Helped to slow down the concentration of media ownership c. Enabled the “convergence” of different media d. So far affected only the computer industry Answer: The […]

According to cultivation theory, people who watch a great deal of television tend to: a. Become more active in civic and political affairs b. Believe they are better informed about current events, whether or not they actually are c. Internalize […]

If the audience interpreted a media message differently from its popular or producers’ intended meaning, then such an interpretation can be called a(n) _______ reading. a. dominant b. oppositional c. preferred d. negotiated Answer: Advertisers’ strategy to build their products […]

A company seeking to become vertically integrated in the book industry may want to purchase which of the following companies? a. A record label b. A paper mill c. A chain of movie theaters d. None of the above Answer: […]

Perceived conflict is present when the parties A. recognize the conditions B. misunderstand one another’s true position C. have competing interests D. both A and B are correct Answer: Which movement has been shown to positively influence the flow of […]

The most frequently used medium of communication within an organization is the A. letter B. memo C. brochure D. bulletin board Answer: Which of the following statements about performance reviews is false? A. employees should be given time to prepare […]

A business suit may not be the appropriate attire for an evening of entertainment in some societies. a. true b. false Answer: Long reports tend to have a more informal appearance. a. true b. false Answer: b When an interviewer […]

Twisting a paper clip during a stressful conversation is what kind of kinesic message? A. emblem B. illustrator C. adapter D. affect display Answer: Effective communication is the key to planning, leading, organizing, and controlling the resources of the organization. […]

When the size of the meeting becomes larger, to 10 or 12 members, a V-shaped arrangement is preferred. a. true b. false Answer: As little as one or two errors can change a trusting communication climate to one of distrust. […]

Intercultural communication is more important in modern society than intrapersonal communication. a. true b. false Answer: An effort to attempt empathetic listening skills is often enough to open communication. a. true b. false Answer: a Risks associated with not having […]

How short should most routine e-mail messages be? A. one sentence B. one screen C. one paragraph D. one word Answer: The halo effect is the most prevalent type of bias. a. true b. false Answer: a Foreign investors are […]

People tend to discuss solutions before defining the problem. a. true b. false Answer: Paragraphs bring separate thoughts together and arrange them to convey a single important idea. a. true b. false Answer: a Words represent ____ percent of the […]

Direct order is the best arrangement of points for A. proposals B. negative news C. routine reports D. long formal reports Answer: Meetings should occur in the meeting leader’s office. a. true b. false Answer: b Leakage occurs when contradictory […]

Which of the following is a characteristic of a good intercultural communicator? A. smart B. disrespectful C. nondefensive D. judgmental Answer: Which conflict should cause managers to be concerned with the dysfunctions of conflict? A. latent conflict B. felt conflict […]

According to the US Department of Education, which foreign languages are the most important to learn? A. Chinese, Korean, and Japanese B. Hindi and Urdu C. both A and B are correct D. French and Spanish Answer: Headings are a […]

Which of the following is an inductive organizational approach? A. state-the-case-and-prove-it B. problem-solving pattern C. psychological-progressive pattern D. sociological-regressive Answer: The audience is most likely to ask the question “What is the purpose of this message?” a. true b. false […]

Research shows that problem-solving groups with high trust will: A. exchange relevant ideas and feelings less often B. develop greater clarification of goals and problems C. search less extensively for alternative courses of action D. have less influence on solutions […]

Which of the following channels is most likely to get the quickest response? A. e-mail B. voicemail C. text message D. memo Answer: Hofstede’s dimensions are similar for countries that are geographically close together. a. true b. false Answer: b […]

There is no need to wait until the end of the message to summarize it. a. true b. false Answer: Decisions decrease in quality when conflicts are involved. a. true b. false Answer: b When someone attending a formal event […]

The title page serves to motivate the reader to read, interpret, and use the formal report. a. true b. false Answer: Dress is an integral part of the first impression we form on meeting another and is often the key […]

Managerial decision making is defined as A. identifying and solving problems B. supporting employees and building trust C. encouraging an open workplace D. identifying and employing new technologies Answer: Managers should discourage their subordinates from listening to the grapevine because […]

Letter writers who prepare messages matching their readers’ interest are using A. metacommunication B. connotations C. euphemisms D. none of the choices are correct Answer: Organizational conflict is primarily caused by A. mutually exclusive goals B. personality differences C. the […]

In order to truly understand someone, one must A. agree with his or her message B. do most of the talking C. listen carefully D. feel sympathy for the other party Answer: An appropriate phrase to eliminate the allness error […]

Although active voice is usually preferred over passive in business writing, its main advantage is that it is A. diplomatic B. shorter C. direct D. emphatic Answer: A memo report A. always uses direct order B. employs headings C. organizes […]

Preparation for a foreign assignment may include A. taking a vacation B. learning another language C. discussing the country at dinner D. reading your local newspaper Answer: Which is a personal space deception cue? A. signal blunders B. picking at […]

Which sentence is better expressed? a. A durable inexpensive smartphone is being offered as a gift. b. A durable, inexpensive smartphone is being offered as a gift. Answer: Every morning Mike rides his ____ bicycle for ten miles. a. stationery […]

Which sentence expresses numbers correctly? a. To maintain her 95.5 course grade, Anyssa needed to score only a 75 on her final exam. b. To maintain her ninety five point five course grade, Anyssa needed to score only a 75 […]

Which sentence is correct? a. We wanted an applicant with three year’s experience as a system’s analyst. b. We wanted an applicant with three years’ experience as a system’s analyst. c. We wanted an applicant with three years’ experience as […]

Which sentence expresses numbers correctly? a. We will celebrate our wedding anniversary on the 9th of April. b. We will celebrate our wedding anniversary on the ninth of April. c. We will celebrate our wedding anniversary on the 9 of […]

In our office text messaging has become a ____ mode of communication. a. principle b. principal Answer: Do you think it was ____ who agreed to work overtime? a. them b. they Answer: b RATIONALE: Because a pronoun follows the […]

The choice of a or an as the article is determined by the ______. a. first letter of the word modified, a for consonants and an for vowels b. specificity of the person or thing described: use an for a […]

Which sentence uses correct capitalization? a. The task force will address our Nation’s failing infrastructure. b. The State grant encourages small business owners to hire displaced manufacturing workers. c. As a criminal justice major, Justin hopes to work for the […]

Which subject line uses correct capitalization? a. Subject: sales meeting tomorrow b. Subject: Sales Meeting Tomorrow c. Subject: Sales meeting tomorrow Answer: Which sentence is correctly punctuated? a. As expected the new James Patterson mystery was an instant bestseller. b. […]