The only workable tactic for dealing with resistance to change is education.
Answer:
One of the things you need to do to help group members work more effectively
together in the virtual environment is to discuss specifically the roles each member will
assume.
Answer:
Feminine communication cultures are more apt to accentuate instrumental goals,
hierarchical structure, individualistic goals, and competitive speech forms.
Answer:
According to the text, research studies have shown that the “mesomorph” emerges
more often as leader than does the “endomorph,” and the “endomorph” emerges more
often as the leader than does the “ectomorph.”
Answer:
The same swear words we find offensive in the United States are equally offensive in
other cultures.
Answer:
An example of an “igniter phrase” is, “That’s a great idea!”
Answer:
“Value engineering” activities are based on the simple formula: value = cost/function.
Answer:
The panel discussion usually involves a small number of people conducting an
informal discussion on a topic they have all thought about and possibly researched
beforehand.
Answer:
In his article on Team Think, Martin maintains that if you can’t state the purpose of a
meeting, don’t have one.
Answer:
Sincere speakers blink between 10 and 20 times per minute.
Answer:
Maslow argued that the needs lowest on the hierarchy must be satisfied before the
higher-level needs are activated.
Answer:
The FASB’s due process invites various interested parties to indicate their opinions
about whether financial accounting standards should be changed.
Answer:
To convert the process of disorganization and/or death in a group, the group must
employ entropy.
Answer:
Self-disclosure is appropriate when it is speeded up in a crisis.
Answer:
The two types of conflict mentioned in the text were conflicts of ideas and conflicts of
feelings.
Answer:
Greatest member satisfaction is found in centralized networks.
Answer:
“Social rider” refers to the decreased effort of each individual member as the number of
people in a group increases.
Answer:
Brainstorming emphasizes right-brain activity.
Answer:
Avoiding groupthink helps produce more creative and unique ideas to help groups
succeed.
Answer:
According to Tubbs and Baird’s definition of self-disclosure, individuals must share
information voluntarily in order for it to be considered self-disclosure.
Answer:
In talking about hierarchical levels in groups, Lipnack and Stamps note that the
top-down relationship is the most effective one.
Answer:
Proactive conflict management helps to diffuse any conflicts that come up through
development of a process for working through conflict.
Answer:
Research on the use of teams shows that the use of teams in hospitals DOES NOT
improve information sharing.
Answer:
According to Lipnack and Stamps, in the best of networks, everyone is a leader.
Answer:
In his article on effective meetings, Martin cautions against using breakfast and lunch
for meetings with people in your firm.
Answer:
The Nominal Group Technique was developed to reduce the effects of group
conforming pressure.
Answer:
According to Schlesinger et al., in situations involving resistance to change where
speed is essential, coercion may be the leader’s only alternative.
Answer:
Signal reactions are learned responses to certain stimuli.
Answer:
Recent research into leadership has suggested that there are no universal
characteristics, traits, or styles that lead to success as a leader.
Answer:
Research discovered that people in small companies like their jobs more than people in
big companies, thus suggesting that members of smaller groups are more content than
members of larger groups.
Answer:
The Fishbone Technique graphically identifies relevant criteria for problem solving.
Answer:
In describing tactics for negotiation, Woolf (1990) notes that very few things are truly
negotiable.
Answer:
The gap between what we intend to communicate and what is actually received is
called the semantic differential.
Answer:
Equifinality refers to the unpredictability and potential for adaptation groups possess.
Answer:
Consequences are the end results of the group’s activities and are the reason the group
is formed in the first place.
Answer:
A tacit bargaining situation is also referred to as a “mixed-motive” situation because
there is simultaneous pressure to cooperate and compete.
Answer:
According to Harvard research Daniel Goleman, emotional intelligence is a
combination of intrapersonal communication (personal competence) and interpersonal
communication (social competence).
Answer:
According to Tubbs, some groups may actually seek enemies in order to maintain
internal cohesion.
Answer:
___________ needs must be met in order to survive.
A. Security
B. Physical
C. Belongingness
D. Esteem
Answer:
Which of the following is NOT a phenomenon characteristic of open systems?
A. multiple membership
B. resource exchange
C. entries and exits
D. strong leadership
Answer:
Concerning the three components of attitudes, the cognitive component:
A. refers to an idea or concept
B. is the readiness to act
C. is the emotion toward the idea
D. is the expressed desire
Answer:
The process of changing the viewpoint of the MAJORITY is called:
A. Conversion
B. Normative influence
C. Informational influence
D. Minority influence
Answer:
Polarization has three distinct characteristics. Which of the following was NOT listed
as one of those characteristics?
A. statements get more emotionally intense
B. statements go from being specific to being more general
C. statements become more personalized
D. statements tend to move away from the topic at hand to other issues
Answer:
When one or more group members force their will on the group, this is referred to as:
A. railroading
B. teaming up
C. majority vote
D. consensus
Answer:
Which of the following WAS NOT presented as one of the five positive things you
could do without saying a word?
A. smile
B. stand or sit close to the other side
C. lean forward
D. use open gestures
Answer:
Researchers Eagly and Carli believe that the term __________ conveys more
effectively than “glass ceiling” the complexity and vaiety of challenges that women face
in trying to get promoted to top positions in organizations.
A. Green Maze
B. Purple Haze
C. Labyrinth
D. Brick Ladder
Answer:
“What can be done to solve the problems of drug abuse?” is a question of:
A. fact
B. definition
C. value
D. policy
Answer:
Should federally funded clinics provide abortion counseling?” is a question of:
A. fact
B. definition
C. value
D. policy
Answer:
A relay question, according to Adler and Elmhorst (1996):
A. is directed toward the group as a whole, and anyone is free to answer
B. is aimed at a particular person, who is addressed by name
C. is referred to the person who originally phrased it
D. occurs when the leader refers a question asked by one member to the entire group
Answer:
The process of creating and modifying ideas in the course of a discussion is called:
A. equifinality
B. throughput
C. differentiation
D. integration
Answer:
Which of the following could be considered a PROCESS comment in a group
discussion concerning the topic “Will Peru recover from its current economic crisis
within the next five years?”
A. “It’s disgusting to see people throw garbage in the ocean in Peru.”
B. “I think the terrorists in Peru will cause its downfall.”
C. “One can tell how bad the cholera epidemic is in Peru by noting how many people
are admitted to the hospital.”
D. “What we need to do now is to decide whether or not we have listed sufficient
criteria for solving this problem.”
Answer:
Groups that improve or maintain top performance over time share three conflict
resolution tendencies. Which is not one of those tendencies?
A. Focusing on the content of interpersonal interactions rather than delivery style.
B. Explicitly discussing reasons behind any decisions reached in accepting and
distributing work assignments.
C. Determining how information will be shared in the most effective way, such as
face-to-face or via computer.
D. Assign work to members who have the relevant task expertise rather than assigning
by other common sense means.
Answer:
Research on the use of computer-based feedback and its impact on group member’s
moods discovered all but one of the following:
A. Outcome feedback improved the decision accuracy of the female users compared to
their male counterparts.
B. Outcome feedback affects the overall mood of men and women differently.
C. Moods of males before and after completing the task, and receiving the same
negative feedback as women, did not change.
D. Outcome of feedback did not improve the discussion accuracy of the female users
compared to their male counterparts.
Answer:
Readiness level, according to Hersey and Blanchard, can be defined in all but one of
the following ways:
A. ability of group members
B. desire to work together
C. level of motivation
D. level of education or experience with the particular task
Answer:
The ability to receive, interpret, analyze, and respond to messages is regulated by
one’s:
A. Technical competency
B. Emotional intelligence
C. Physical ability
D. Personal interest
Answer:
Which of the following communication networks results in the greatest satisfaction?
A. wheel
B. “Y”
C. chain
D. all-channel
Answer:
Which of the following is a result of a study by Pearsall, Ellis and Evans (2008) on the
effects of gender diversity on team creativity?
A. Gender “faultlines” are activities in any task that involve idea generation.
B. When teams had an overall higher level of conflict, men and women tended to argue
based on male versus female viewpoints.
C. Arguing along gender “faultlines” results in more creativity.
D. Gender does not affect the level of conflict or interaction patterns in most work
groups.
Answer:
One of the reasons some companies are moving to virtual teams is that:
A. There is more anonymity.
B. It takes less time than face-to-face teams.
C. It helps keep jobs in the United States.
D. Discussion is more easily monitored than in face-to-face teams.
Answer:
Which of the following is a maintenance role?
A. elaborating
B. evaluating
C. encouraging
D. analyzing
Answer:
Geier (1967) identified five negative traits that consistently prevented group members
from emerging as leaders. Which of the following IS NOT one of those traits?
A. nonparticipative
B. verbally abusive or offensive
C. interpersonally unattractive
D. uninformed
Answer:
Which of the following is a behavior for conflict resolution?
A. Argue for your own individual judgment.
B. Use techniques such as majority vote, averaging or trading.
C. Change your mind whenever it will help the group.
D. Build on areas of agreement.
Answer:
An independent follower requires an empowering leader. Research suggests that the
practice of employees leads to independent followership styles:
A. empowering
B. educating
C. forcing
D. encouraging
Answer:
According to the reading, an analysis of organizational change must clearly specify:
A. what must be done
B. the actual significance of the problem(s)
C. who might resist change
D. who has relevant information
Answer:
Tubbs provides an example about the University of Chicago School of Business
applicants being required to submit up to four PowerPoint slides about themselves. This
is one example of how _________ is becoming more and more important in today’s
business world.
A. Technology
B. The ability to synthesize and summarize
C. Standing out from the crowd.
D. Creativity
Answer:
Effective meetings serve three functions noted by Martin in the article, “Team Think.”
Which was NOT noted? Effective meetings:
A. give staff a chance to be brought up-to-date.
B. can become a focal point for decision-making where consensus is necessary.
C. can create a commitment to decisions.
D. can increase member satisfaction over time.
Answer:
Your textbook author suggests that one of the reasons the age gap for communication
may be shrinking finally is:
A. Baby-boomers are getting older.
B. Religion is becoming more important in the United States.
C. Facebook
D. We are appreciating age-diversity more.
Answer:
Seating preferences around a rectangular table indicate that for casual conversation the
following is preferred:
A. corner to corner
B. side to side
C. face to face
D. either corner to corner or side to side.
Answer:
One of the practical tips on brainstorming mentions that group members should use
index cards and ‘say it, write it, toss it.” The “toss it” aspect refers to discarding the card
as a bad idea.
Answer:
The comment “There’s no way it can be done” illustrates:
A. symbol reactions
B. igniter phrase
C. abstract reactions
D. bypassing
Answer:
Standardized patterns of belief, attitude, communication and behavior within groups
are called _____________.
Answer:
The finding that with minimum leadership group members talk to those opposite them,
and with directive leadership they talk to persons on their two sides is referred to as the
_______________ effect.
Answer:
The prestige that goes to a person on the merits of his/her own individual
accomplishments is called ______________ status.
Answer:
According to the Tubbs Model, poor lighting and having cigarette smoke blown in your
face fit into which of his three categories?
Answer:
______________ refers to the unpredictability and potential for adaptation groups
possess.
Answer:
Quality of group output has been found to be better under ______________
leadership.
Answer:
______________ is a system characteristic that entails deciding whether or not group
membership is worth the effort we are exerting.
Answer:
How we are gendered depends, in part, on our _______________, ____________, and
___________________.
Answer:
______________ is defined as one’s position or rank relative to the others in a group.
Answer:
According to Harvard Business Online/Business Week, _______________ is when you
surround yourself only with people who think like you and share similar interests.
Answer:
The third phase of the Reflective Thinking Process is ________________.
Answer:
To start a difficult conversation the right way, it’s important for you and your coworker
to identify something you agree on. This may be a common goal or a set of
_____________ that you consent to
Answer:
Kurt Lewin (1951) states that any situation occurs as a result of the combination of
various competing forces. This notion is referred to as the ________________ analysis
Answer:
Roles that help the interpersonal functioning in the group are called
_____________________ roles.
Answer:
The leadership theory that someone can become leader because that person was at the
right place at the right time is called ______________ theory.
Answer:
“Agreement among all members of a group concerning a given decision” is the
definition for ________________________.
Answer:
Being nonverbally oriented, intuitive, and casual with time and the use of time is part
of the ______________ brain function.
Answer:
The communicative pattern involving a negative evaluation or an overt dismissal of the
person or the person’s messages is called ________________.
Answer: