Archives: Quiz

Most people engaged in interpersonal communication in organizations share common experiences. Answer: _______________ is the systems theory principle of looking for maximum output in return for minimum input. Answer: optimization Bennis and Nanus contend that the ________ leaders provide is […]

Early theories of effective leadership assumed that leaders possessed innate ______________ that made them effective. Answer: Critical theory focuses attention on studying hierarchies and their structures throughout the organization. Answer: F Family experiences can provide the individual with orientations toward […]

Message channels are usually free of distortion or noise. Answer: The conflict aftermath influences our satisfaction with a particular conflict but has little influence on future interactions among conflicting parties. Answer: F Project teams have the same traditions as long-standing […]

Information in the external environment which is processed by the organization is commonly known as output communication. Answer: Oral messages accompanied by supporting written messages have been described as the least effective method for transmitting information from management throughout the […]

Organizational communication is the process through which organizational influence takes place. Answer: Expert power is based on the knowledge, technical competencies, or expertise of the leader. Answer: T In a group, being able to communicate well with others is not […]

Social support groups are a vital part of an organization. Answer: According to Alvesson and Deetz, the goal of critical theory is to create societies and workplaces free of domination, with all members having equal opportunity to contribute. Answer: T […]

Trust in a supervisor is an important factor for open, upward communication. Answer: The organic metaphor of the dynamic system is used in the Meaning-Centered approach to understand organizational communication. Answer: T Likert based his theory of _______________________ on effectively […]

Often referred to as autocratic leadership, the ____________________ as described by Blake and Mouton is concerned with goals or task achievement while exhibiting little concern for personal relationship. Answer: Groups are formed to fulfill organizational needs, but the underlying assumption […]

_______________ styles of conflict are characterized by collaboration and cooperation. Answer: According to Allport, Vernon, and Lindzey, theoretical values are expressed in our concerns for artistic experiences and in our desire for form and harmony. Answer: F Rensis Likert is […]

Maslow described ____________________ needs as the desire for self-respect and the respect of others. Answer: Maslow’s theory implies it is motivational to communicate about needs that are reasonably well met. Answer: F Channels are the means of transmission of messages. […]

Emotional labor jobs require regulated emotions because they entail voice or face contact with the public, require workers to produce certain reactions to customers, and are regulated by employers who control the emotional activities of their workers. Answer: _______________ messages […]

Legitimate power comes from the ability to apply sanctions. Answer: Those high in anxiety about communication are less likely to engage in leadership attempts than those lower in communication apprehension. Answer: T The thought speed/speech speed differential can be a […]

Organizational change is both planned and unplanned. Answer: An interpersonal barrier to problem solving would be self-centered or ego-centered behavior. Answer: T ______________ focuses our attention on studying power and abuses of power through communication and organization. Answer: critical theory […]

According to Blake and Mouton, _________________________ balances task and people concerns. Answer: Organizational communication is characterized by the serial transmission of messages. Answer: T Individuals perform diverse roles in communication networks. Answer: T middle-of-the-road management _______________ has been defined as […]

Quintilian’s ideal of the “good man speaking well” is not related to contemporary notions of communication competency. Answer: The Triple-Bottom Line of sustainability includes addressing: ____________, ______________, and _____________. Answer: people, planet, and profit Bennis and Nanus suggested that a […]

Maslow described esteem and prestige needs as the belief that one has satisfied his or her full potential. Answer: ____________________is concerned with the development of messages, the identification of target audiences, the selection of media, and the budgeting for organizational […]

Change communication is the processing of new ideas and information as well as the altering of existing procedures and processes. Answer: __________________ communication tactics for leadership include seeking ideas from all involved, facilitating group processes, encouraging disagreement, and seeking idea […]

Evaluative language users talk about facts, events, and behavior not attitudes, blame, or other subjective and vague concepts. Answer: A procedural barrier to problem solving would be role ambiguity. Answer: T Managers fulfill specifically defined roles designed to facilitate work […]

___________________ and __________________ proposed a concept of leadership that suggested that the appropriateness and effectiveness of leadership behaviors could not be determined by the specific behavior of the leader, but by the appropriateness of the behavior in a particular situation. […]

____________________addresses the participation processes in organizations which values extensive employee involvement and input. Answer: The competency component of __________ refers to the ability to understand the organizational communication environment. Answer: knowledge ___________________ is responsible for what is called the Motivation-Hygiene […]

Which one is NOT a factor in changing the role of managers in current and future organizations? a) lower global productivity b) increasing competition among firms c) emphasis on speed, service, and information d) need to develop previously un(der) employed […]

The competency components which the text seeks to develop are a) Theory, practice, and communication. b) Knowledge, sensitivity, skills, and values. c) Attitudes, outcomes, and ethical responsibility. d) All of these. Answer: Which of the following are factors individuals bring […]

Which of the following conflict styles refers to the preferences or behaviors of individuals who prefer emphasizing personal goals/needs without considering the opinions or needs of others in the conflict? a) avoidance b) competition c) compromise d) accommodation e) collaboration […]

Organizational communication can best be described as a) the process through which organizations create and shape events. b) interpersonal communication in an organization. c) formal communication systems in organizations. d) informal and formal communication systems in organizations. Answer: High-reliability organizations […]

The “Wallenda factor” a) is an example of focusing on failure. b) demonstrates problematical organizational goals. c) is an ability to concentrate on success. d) none of these Answer: A network member who is a member of one group and […]

Global influences change responsibilities for public relations and marketing professionals. Answer: Regardless of context, communication involves choice, reflects values, and may or may not have consequences. Answer: F Match the communication tactic for conflict in Column A with its example […]

It is all right to rephrase a survey question if the respondent does not understand. a. True b. False Answer: The term ‘sample point” refers to a. a geographical area in that contains specific types of persons. b. the point […]

Agreeing upon criteria for evaluating possible solutions enables you to do all of the following except a. build a foundation of agreements. b. deal with objections. c. determine your purpose. d. compare solutions. Answer: Interview schedules can best be described […]

“Is there anything more you would like to say?” is an example of which type of probe? a. clearinghouse b. nudging c. reflective d. mirror Answer: A halo effect occurs when a. an interviewer gives favorable ratings to all job […]

Which of the following people routinely use loaded questions? a. recruiters b. police officers c. journalists d. all of the above Answer: Open questions pose less threat to respondents. a. True b. False Answer: a If you respond to an […]

Which type of question introduces topics or new areas within a topic? a. secondary b. primary c. probing d. mirror Answer: The chronological format lists experiences in chronological order. a. True b. False Answer: b Arabic-speaking people tend to employ […]

When closing a counseling interview a. begin a new topic only when the interviewee initiates it. b. be very concerned if expectations have not been met. c. summarize the solution that has been worked out. d. be content that thought […]

Which of the following is a reason potential respondents may be unwilling to meet with you? a. mistrust your organization b. fear harm to themselves c. feel information is no one else’s business d. all of the above Answer: Which […]

Which of the following describes the findings of research on using the telephone for surveys? a. Many interviewers do not like telephone interviews. b. Older interviewees do not like telephone interviews. c. There is a lower degree of cooperation on […]

Critical nonverbal communication is enhanced in Internet interviews. a. True b. False Answer: Which of the following is NOT a rule for questions in informational interviews? a. Avoid multiple questions. b. Avoid questions that put the interviewee on the spot. […]

Men tend to disclose more than women. a. True b. False Answer: A leaning question is the same as a leading question. a. True b. False Answer: b Kreps and Thornton have discovered that consumers use which of the following […]

Performance review models establish which of the following? a. goals and expectations b. competencies c. performance d. all of the above Answer: According to the behavior based selection technique, which of the following principles is true? a. The best predictor […]

Which type of listening is primarily a method of receiving, understanding, and remembering a message as accurately and completely as possible? a. for empathy b. for comprehension c. for resolution d. none of the above Answer: It is acceptable to […]

Never use more than a one-page resume. a. True b. False Answer: Research suggests that the panel approach produces all of the following except a. higher validation of judgment. b. reduced perception of favoritism. c. less realistic promotion expectations. d. […]

The interview evaluation standardized section should contain biographical information. a. True b. False Answer: If 50 was the answer tabulated on your survey and your margin of error was at 5%, you would be confident (if you had a random […]

The essential first step to locating and obtaining the position you want is a. research on the company. b. buying a new wardrobe. c. self analysis. d. drafting a resume. Answer: A persuasive interview is always formal. a. True b. […]

When individuals disagree with your proposal, responding, “many clients I speak to feel that way, however.” is an example of using a. shock absorber phrases. b. authoritarian interviewing. c. bipolar trap. d. none of the above Answer: Tag questions are […]

The climate of an interview will be more productive if you do all of the following except a. inform the other party about the nature of the interview. b. initiate the interview in a positive manner. c. stopping by unannounced […]

When a first proposal is exaggerated to make a second one more acceptable, it is known as reciprocal concessions. a. True b. False Answer: Which of the following types of interviewer responses give the most control to the interviewee? a. […]

Recruiters usually have which of the following questions in mind? a. Can you do the job? b. Will you do the job? c. How well will you fit into the organization? d. all of the above Answer: Studies suggest that […]

If your university began using the phrase, “You can get there from here,” in their new billboard ads, this is known as a a. slogan. b. cliché. c. euphemism. d tu quoque. a Answer: Which of the following is a […]

Creating strategic knowledge-sharing communities is an effective way to manage the knowledge-action relationship. Answer: In deciphering meaning, the content of communication is usually more important than the context of communication. Answer: false In her book, Secrets, Sissela Bok admonishes that […]

Documenting the formal performance appraisal review is not recommended because it will create a more defensive climate between the interviewer and interviewee. Answer: Your author suggests that it is not effective for an organization to develop symbolic reminders of the […]

Which statements are true? a. Few employees receive useful feedback about their performance b. A company should place more emphasis on designing an effective formal performance appraisal process than on communicating informal feedback c. A manager should focus only on […]

An employee anonymously passes on information to his supervisor that another worker is selling corporate secrets to a competitor. This is an example of a. whistle-blowing b. secrecy c. leaks d. lying Answer: The basic questions to address when developing […]