Early theories of effective leadership assumed that leaders possessed innate
______________ that made them effective.
Answer:
Critical theory focuses attention on studying hierarchies and their structures throughout
the organization.
Answer:
Family experiences can provide the individual with orientations toward occupational
choices which may limit the range of possibilities considered for educational or career
choices.
Answer:
Empowerment requires leaders to give employees the maximum amount of power to do
a job as they see fit.
Answer:
According to Howe, Howe, and Mindell, ________________ refers to the value we
place as organizational members on connections between our efforts and the success or
failure of the organization.
Answer:
_______________ communication rules are general prescriptions of behavior reflecting
the values and beliefs of the organization.
Answer:
The “four Ps” that comprise the marketing mix are: _____________,
________________, __________________, and ________________.
Answer:
Guidelines for productive conflict include (1) monitoring your personal behavior and
the behavior of others for signs of destructive conflict; (2) identifying common goals
and interests; (3) developing norms to work on problems; (4) working on problem
identification and definition; (5) focusing on mutual gain; (6) setting a meeting to work
on the conflict: (7) developing solutions and narrowing the choices for action; (8)
committing to solutions; and (9) monitoring the process.
Answer:
Follett characterized conflict as destructive because it interferes with the smooth
operation of an organization.
Answer:
In the Functional tradition, information processing is seen as the primary function of
organizational communication systems.
Answer:
____________ ____________ is a multistage process for moving an issue, situation, or
state from an undesirable to a more desirable condition.
Answer:
Karl Wallace’s guideline of the ____________________________ refers to ethical
communication based on sharing sources of information, special opinions, motivations,
or biases that may influence our position.
Answer:
Herzberg’s theory suggests motivational communication is more likely to be effective
when directed to achievement, recognition, challenging work, increased responsibility,
and growth and development.
Answer:
Communication realities and effects are the result, the consequence, or the outcome of
the communication interactions.
Answer:
____________ careers provide expertise to organizations by identifying problems,
evaluating performance, and developing and implementing a wide variety of change
activities.
Answer:
In one sense, all careers are communication careers.
Answer:
________________ dictate expected behaviors in groups.
Answer:
The fragmentation view suggests both the strong culture and subculture view
adequately explain the nature of change in which most organizations and individuals
find themselves.
Answer:
Deal and Kennedy suggest that the business environment is the least important
influence in shaping a corporate culture.
Answer: