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Which type of question introduces topics or new areas within a topic?
a. secondary
b. primary
c. probing
d. mirror
Answer:
The chronological format lists experiences in chronological order.
a. True
b. False
Answer:
Arabic-speaking people tend to employ accommodating language with elaborate
metaphors.
a. True
b. False
Answer:
An applicant profile reduces the "birds-of-a-feather" syndrome.
a. True
b. False
Answer:
Monster.com is an example of
a. a library database.
b. a job search website.
c. an online general knowledge site.
d. all of the above
Answer:
Use the cover letter to explain for what position you are applying.
a. True
b. False
Answer:
Interviewers talk more than interviewees when asking closed questions.
a. True
b. False
Answer:
If you want the interview to be spontaneous, provide the questions to the interviewee
prior to and interview broadcast.
a. True
b. False
Answer:
A man should be able to insert one finger inside his buttoned collar or it is too tight.
a. True
b. False
Answer:
Interviewers prefer standard accents.
a. True
b. False
Answer:
False closings occur when your verbal and nonverbal messages signal the interview is
coming to a close when it is not.
a. True
b. False
Answer:
Which of the following is a recommendation regarding initial comments during the
opening of a counseling interview?
a. avoid leading reactions
b. don't second guess the interviewees reason for making an appointment
c. both a and b
d. none of the above
Answer:
Closed questions communicate interest and trust in the respondent.
a. True
b. False
Answer:
When referring to the person who sent you to the interviewee, make sure that the
interviewer knows, respects, and likes that person.
a. True
b. False
Answer:
Impressive career objectives are NOT
a. brief.
b. career-oriented.
c. self-centered.
d. precise.
Answer:
The honesty of applicants is a serious concern of interviewers, and studies have
suggested that
a. honesty can best be determined through information about the applicant and a
probing interview.
b. a reading of an applicant's verbal and nonverbal reactions to questions is not an
accurate way to assess honesty.
c. truthful applicants acknowledge the probability of employee theft but suggest
leniency for first time offenders.
d. honesty tests can screen out a tremendous percentage of perfectly honest applicants.
Answer:
LaRay Barna warns that "the aura of difference is a serious stumbling block to
successful intercultural communication."
a. True
b. False
Answer:
Perhaps the greatest single problem of human communication is
a. language.
b. cultural difference.
c. the assumption that it has occurred.
d. nonverbal communication.
Answer:
When analyzing an interviewee, consider the following factors:
a. age, wage, and address.
b. degrees, debts, and interest.
c. attitudes, platitudes, and values.
d. physical characteristics, socioeconomic background, and cultural values.
Answer:
The Universal Performance Interviewing Model
a. is based on the belief that managerial competencies lead to effective behaviors that
lead to effective performance.
b. involves the manager and the subordinate in a mutual setting of results-oriented
goals.
c. centers on four basic questions dealing with what is not being done, expectations not
being met, what the person could do, and does the person have the necessary skills.
d. involves skills used on a specific job being identified through a job analysis,
standards being set, and the aid of industrial engineers.
Answer:
Which of the following is a major disadvantage of open questions?
a. They polarize answers.
b. The interviewee has little opportunity to volunteer potentially valuable information.
c. They allow respondents to dwell on unimportant or irrelevant information.
d. They obtain too little information.
Answer:
Verbal interactions can be influenced by
a. multiple meanings, jargon, and euphemisms.
b. appearance, voice, and hairdo.
c. color of eyes, hobbies, and recent movies.
d. clarity of expression and universals.
Answer:
Northern Europeans tend to prefer less personal distance than Southern Europeans.
a. True
b. False
Answer:
Which of the following are disadvantage to telephone interviews?
a. lack of "presence" of parties
b. interviewees are less serious
c. parties cannot observe eye contact, gestures, posture, etc.
d. all of the above
Answer:
It is best to state your conclusions about an employee during the performance problem
interview.
a. True
b. False
Answer:
Which of the following is NOT a result of an effective performance review system?
a. compensation is more than salary
b. achieve balance among all facets of the organization
c. a high performance organization
d. punish poor workers
Answer:
Lillian Glass found which of the following male behavioral patterns?
a. give fewer compliments
b. avoid eye contact
c. make direct accusations
d. all of the above
Answer:
According to Tom Peters, today "talent rules."
a. True
b. False
Answer:
Which of the following is a characteristic of a highly closed question?
a. Reliability of data is low.
b. Economic use of time is low.
c. Interviewer skill required is high.
d. Answers are easy to replicate, code, and tabulate and analyze.
Answer:
Men compared to women tend to talk less.
a. True
b. False
Answer:
Imagery is essentially word pictures.
a. True
b. False
Answer:
Research shows that interviewees who receive positive feedback
a. comply more with the interviewer's requests and recommendations.
b. arrive earlier.
c. return more often.
d. all of the above
Answer:
