Interviewing: Principles and Practices 14th Edition

Which type of listening is primarily a method of receiving, understanding, and remembering a message as accurately and completely as possible? a. for empathy b. for comprehension c. for resolution d. none of the above Answer: b b b It is acceptable to discuss the survey with the interviewee after closing the interview. a. True b. False Answer: b b b Strings of closed

Men tend to disclose more than women. a. True b. False Answer: b b b A leaning question is the same as a leading question. a. True b. False Answer: b b b Kreps and Thornton have discovered that consumers use which of the following to explain their ailments? a. analogies b. stories c. illustrations d. media reports Answer: b b b "I see" and "uh-huh" are examples of which

When a first proposal is exaggerated to make a second one more acceptable, it is known as reciprocal concessions. a. True b. False Answer: b b b Which of the following types of interviewer responses give the most control to the interviewee? a. nondirective b. directive c. highly nondirective d. none of the above Answer: c c c Persuasion involves mutual responsibility. a. True b. False Answer: a a a When

Which of the following is a reason potential respondents may be unwilling to meet with you? a. mistrust your organization b. fear harm to themselves c. feel information is no one else's business d. all of the above Answer: d d d Which of the following is NOT a characteristic of words or verbal interactions? a. single meanings b. ambiguities c. connotations d.

Critical nonverbal communication is enhanced in Internet interviews. a. True b. False Answer: b b b Which of the following is NOT a rule for questions in informational interviews? a. Avoid multiple questions. b. Avoid questions that put the interviewee on the spot. c. Use bipolar questions sparingly. d. Avoid open-to-closed switch questions. Answer: b b b Which of the following is NOT one

It is all right to rephrase a survey question if the respondent does not understand. a. True b. False Answer: b b b The term 'sample point" refers to a. a geographical area in that contains specific types of persons. b. the point at which a survey reaches its prescribed margin of error. c. the numerical point at which

Which of the following describes the findings of research on using the telephone for surveys? a. Many interviewers do not like telephone interviews. b. Older interviewees do not like telephone interviews. c. There is a lower degree of cooperation on the telephone. d. all of the above Answer: d d d Nonverbal reactions such as raising an eyebrow

Never use more than a one-page resume. a. True b. False Answer: b b b Research suggests that the panel approach produces all of the following except a. higher validation of judgment. b. reduced perception of favoritism. c. less realistic promotion expectations. d. better developmental action planning. Answer: c c c Humor is inappropriate when a patient's health, perhaps even life, is at

The essential first step to locating and obtaining the position you want is a. research on the company. b. buying a new wardrobe. c. self analysis. d. drafting a resume. Answer: c c c A persuasive interview is always formal. a. True b. False Answer: b b b Some researchers have discovered that phrasing questions negatively can avoid misleading and confusing respondents. a. True b. False

Which of the following people routinely use loaded questions? a. recruiters b. police officers c. journalists d. all of the above Answer: d d d Open questions pose less threat to respondents. a. True b. False Answer: a a a If you respond to an unlawful question by saying "Is this a test to see how I might respond to an unlawful question?," this

Agreeing upon criteria for evaluating possible solutions enables you to do all of the following except a. build a foundation of agreements. b. deal with objections. c. determine your purpose. d. compare solutions. Answer: c c c Interview schedules can best be described as a. open, closed, and random. b. inverted, selective, and data-based. c. nonscheduled, moderately, highly, and highly

"Is there anything more you would like to say?" is an example of which type of probe? a. clearinghouse b. nudging c. reflective d. mirror Answer: a a a A halo effect occurs when a. an interviewer gives favorable ratings to all job duties when the interviewee excels in only one. b. interviewers give negative ratings to all facets of performance

Performance review models establish which of the following? a. goals and expectations b. competencies c. performance d. all of the above Answer: d d d According to the behavior based selection technique, which of the following principles is true? a. The best predictor of future behavior is past behavior. b. Behavior that is not seen must be probed. c. Behavior that

If your university began using the phrase, "You can get there from here," in their new billboard ads, this is known as a a. slogan. b. clich. c. euphemism. d tu quoque. a Answer: a a a Which of the following is a website geared to assist in the interview process? a. www.references-etc.com b. www.askjeeves.com c. www.yahoochat.com d. www.monster.com Answer: d d d All aspects of the employment

Which type of question introduces topics or new areas within a topic? a. secondary b. primary c. probing d. mirror Answer: b b b The chronological format lists experiences in chronological order. a. True b. False Answer: b b b Arabic-speaking people tend to employ accommodating language with elaborate metaphors. a. True b. False Answer: a a a An applicant profile reduces the "birds-of-a-feather" syndrome. a. True b. False Answer: a a a Monster.com is an

The interview evaluation standardized section should contain biographical information. a. True b. False Answer: b b b If 50 was the answer tabulated on your survey and your margin of error was at 5%, you would be confident (if you had a random sample) that the correct answer would fall between what range? a. 45-55 b. 50-55 c. 45-50 d.

When closing a counseling interview a. begin a new topic only when the interviewee initiates it. b. be very concerned if expectations have not been met. c. summarize the solution that has been worked out. d. be content that thought has been stirred. Answer: d d d Which of the following is a disadvantage of open questions? a. they

Recruiters usually have which of the following questions in mind? a. Can you do the job? b. Will you do the job? c. How well will you fit into the organization? d. all of the above Answer: d d d Studies suggest that __________ is the most important variable in determining level of self-disclosure. a. rapport between interviewer and

The climate of an interview will be more productive if you do all of the following except a. inform the other party about the nature of the interview. b. initiate the interview in a positive manner. c. stopping by unannounced for the interview. d. informing the other party of the purpose of the interview.

When individuals disagree with your proposal, responding, "many clients I speak to feel that way, however." is an example of using a. shock absorber phrases. b. authoritarian interviewing. c. bipolar trap. d. none of the above Answer: a a a Tag questions are used to a. elicit information. b. confirm information. c. summarize. d. all of the above Answer: d d d Research shows that African-Americans prefer a.