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Men tend to disclose more than women.
a. True
b. False
Answer:
A leaning question is the same as a leading question.
a. True
b. False
Answer:
Kreps and Thornton have discovered that consumers use which of the following to
explain their ailments?
a. analogies
b. stories
c. illustrations
d. media reports
Answer:
"I see" and "uh-huh" are examples of which type of probe?
a. clearinghouse
b. silent
c. nudging
d. reflective
Answer:
Which of the following orders federal contractors to hire persons with disabilities,
including alcoholism, asthma, rheumatoid arthritis, and epilepsy?
a. The Civil Rights Act of 1991
b. The Age Discrimination in Employment Act of 1967
c. The Rehabilitation Act of 1973
d. The Equal Pay Act of 1963
Answer:
Use informational probes for clarification and explanation.
a. True
b. False
Answer:
The nondirective approach uses open-ended questions.
a. True
b. False
Answer:
An interview guide is a carefully structured outline of topics and subtopics to be
covered during an interview.
a. True
b. False
Answer:
In highly scheduled standardized interviews, respondents cannot do which of the
following?
a. explain
b. amplify
c. qualify
d. all of the above
Answer:
There are a number of common structures used in developing an interview guide.
Among them are
a. topical, familiarity, and unknown.
b. color-coded, replicative, and bar coded.
c. topical, time, and cause-effect.
d. front-to-back, space, and incorrect to correct.
Answer:
Which theory can be described as a vaccination against future arguments?
a. identification
b. balance
c. consistency
d. inoculation
Answer:
Nominal scales must have mutually exclusive answer options.
a. True
b. False
Answer:
Hypothetical question scenarios in integrity tests use questions in which of the
following areas?
a. interpersonal deception
b. security violation
c. sexual harassment
d. all of the above
Answer:
Interviewers tend to believe that the best predictor of future performance is
a. level of education and training.
b. past experience.
c. motivation.
d. past behavior.
Answer:
Which of the following is a strategy for dealing with evasive interviewees?
a. laugh and continue
b. go on to other questions
c. repeat a question
d. all of the above
Answer:
Which of the following is NOT one of the four approaches to listening discussed in
Chapter 2?
a. for resolution
b. for empathy
c. for comprehension
d. for analysis
Answer:
It is not acceptable to combine approaches during a counseling interview.
a. True
b. False
Answer:
Supervisors tend to be lenient with persons they perceive as
a. likable.
b. similar to themselves.
c. possessing exceptional talent.
d. all of the above
Answer:
A study of the effects of question order suggests that specific questions should come
first, followed by more general questions.
a. True
b. False
Answer:
Men's lower-pitched voices are more credible and dynamic than women's
higher-pitched voices.
a. True
b. False
Answer:
Goodall, Wilson, and Waagen warn that communication between 'superiors" and
"inferiors" in the review process leads to
a. ritual forms of address.
b. organizational stereotypes.
c. inappropriate etiquette.
d. a defensive climate.
Answer:
Highly closed questions are those used in surveys.
a. True
b. False
Answer:
Although each interview is unique in some respects, all involve which of the following?
a. apprehensions
b. coded messages
c. nonverbal messages
d. all of the above
Answer:
Which of the following results of a study on integrity interviews discussed truthful
applicants?
a. reply without hesitation
b. reject the idea of leniency for dishonesty
c. acknowledge the probability of employee theft
d. all of the above
Answer:
The authors recommend a series of steps to handle objections. Which of the following
is that series?
a. plan, listen, clarify, respond
b. listen, plan, respond, close
c. attention, need, satisfaction, action
d. none of the above
Answer:
Which of the following is NOT central to American and Western cultures?
a. self-image
b. self esteem
c. self-reliance
d. self-deprecation
Answer:
Experts agree on the use of recorders during the interview process.
a. True
b. False
Answer:
If we buy a timeshare after getting a free cruise, meal, and hotel stay because we feel an
obligation, which psychological strategy is present?
a. rejection then threat
b. rule of reciprocation
c. standard/learned principle
d. contrast principle
Answer:
Which of the following is NOT a common mistake made by women related to dress and
appearance?
a. too much jewelry
b. clothing inappropriate
c. scuffed shoes
d. dirty nails
Answer:
It is best to begin the performance review covering areas of excellence.
a. True
b. False
Answer:
Avoid curious probes into feelings and embarrassing incidents.
a. True
b. False
Answer:
Which of the following is NOT a recommended color of suit for a standard interview?
a. brown
b. blue
c. gray
d. black
Answer:
Which of the following type patient tends to be provided more information?
a. older
b. female
c. educated
d. all of the above
Answer:
Self analysis involves identifying which of the following?
a. personality strengths and weaknesses
b. professional strengths and weaknesses
c. communicative strengths and weaknesses
d. all of the above
Answer:
Open questions are more likely to yield leading questions.
a. True
b. False
Answer:
