When a first proposal is exaggerated to make a second one more acceptable, it is known
as reciprocal concessions.
a. True
b. False
Answer:
Which of the following types of interviewer responses give the most control to the
interviewee?
a. nondirective
b. directive
c. highly nondirective
d. none of the above
Answer:
Persuasion involves mutual responsibility.
a. True
b. False
Answer:
When someone wants to discover how deeply someone would be comfortable with a
proposition and they ask questions that bring the proposition closer to their own
backyard, this is known as which scale?
a. ordinal
b. Bogardus Social Distance
c. nominal
d. interval
Answer:
On resumes, educational background is listed in reverse chronological order.
a. True
b. False
Answer:
Some sources claim that interviewees remember
a. 25 percent of what they hear, 25 percent of what they see, 25 percent of what they
anticipate, and 25 percent of what they do.
b. 50 percent of what they hear and see and 50 percent of what they anticipate and do.
c. 25 percent of what they hear and 75 percent of what they do.
d. 10 percent of what they hear, 50 percent of what they do, and 90 percent of what they
see and do.
Answer:
“If we can make ours accessible to students with severe disabilities, you can too,” is an
example of
a. arguing from accepted belief.
b. arguing from condition.
c. arguing from two choices.
d. arguing from example.
Answer:
“A survey of homeowners has discovered that 85% of those in this neighborhood would
like a bird habitat included in the new Nature Park.”
a. summarizes the problem
b. states the purpose
c. explains how a problem was discovered
d. requests advice or assistance
Answer:
Thin entering wedge is also known as slippery slope.
a. True
b. False
Answer:
Which of the following was NOT listed as a technique of conscious transparency?
a. share information with applicants
b. explain the purpose of questions
c. promote restricted dialogue
d. provide a less defensive climate
Answer:
Which of the following are disadvantages of using e-mail in conducting interviews?
a. difficulty in opening interviews
b. establishing rapport
c. determining emotional reactions
d. all of the above
Answer:
“Everyone’s going to The Pub after class,” is an example of
a. identification.
b. bandwagon tactic.
c. association.
d. bifurcation.
Answer:
Employees often perceive supervisors using a BARS model to be unsupportive and
report high levels of anxiety.
a. True
b. False
Answer:
According to Pat Stith, most people follow “to be honest,” with a lie.
a. True
b. False
Answer:
Some cultures consider bribing to be a normal part of doing business.
a. True
b. False
Answer:
Catalytic coaching is which of the following?
a. future, rather than past centered
b. places responsibility on the employee
c. deals with salary
d. all of the above
Answer:
In highly scheduled interviews, probing questions, if they exist, are not planned.
a. True
b. False
Answer:
“If” arguments may ignore obvious unpredictable conditions.
a. True
b. False
Answer:
The four steps in handling objections are
a. anticipate, listen, clarify, and respond.
b. anticipate, respond, clarify, and deny.
c. listen, respond, capitalize, and confirm.
d. capitalize, convert, deny, and respond.
Answer:
The purpose of the informational interview is to get relevant and timely information as
accurately and completely as possible in the shortest amount of time.
a. True
b. False
Answer:
BFOQs generally exclude all of the following except
a. physical appearance.
b. physical attributes.
c. disabilities.
d. citizenship.
Answer:
Breaches of confidentiality may lead to which of the following?
a. discrimination
b. economic devastation
c. social stigma
d. all of the above
Answer:
In Cash’s Universal Performance Interviewing Model, the six basic words are
a. right, wrong, stop, begin, never, caution.
b. improvement, frustration, elimination, good, always, and now.
c. start, stop, more, less, keep, now.
d. failing, below average, average, satisfactory, above average, and excellent.
Answer:
Which of the following are nonverbal techniques that may assist the interviewer with
talkative interviewees?
a. lean forward
b. look at your notes
c. glance at your watch
d. all of the above
Answer:
In successful interviews the parties share
a. feelings.
b. beliefs.
c. motives.
d. all of the above
Answer:
Holidays are never good times for interviews.
a. True
b. False
Answer:
Which of the following requires the greatest amount of skill on the part of the
interviewer?
a. nonscheduled
b. moderately scheduled
c. highly scheduled
d. highly scheduled standardized
Answer:
A task force of the American Psychological Association concluded that the honesty tests
used currently identify individuals with a high propensity for stealing in the workplace.
a. True
b. False
Answer:
What is the name given to a collection of your work that shows you in action?
a. digital story
b. portfolio
c. e-resume
d. scannable resume
Answer:
Using a panel approach to the performance review provides all of the following except
a. higher judgment validation.
b. better developmental action planning.
c. more realistic promotion expectations.
d. increased perception of favoritism.
Answer:
“I washed my car today and that is why it rained tonight,” is an example of which faulty
reasoning?
a. post hoc
b. ad hominem
c. ad populum
d. false analogy
Answer:
When someone is asked to engage in activities counter to their values, beliefs, and
attitudes this is known as which theory?
a. induced compliance
b. inoculation
c. identification
d. balance
Answer:
When creating a need or desire, which of the following is a recommendation?
a. develop several points at a time
b. encourage interaction
c. both a and b
d. none of the above
Answer:
The closing of an interview may ask for the respondent’s address and/or phone number.
a. True
b. False
Answer: