Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
When individuals disagree with your proposal, responding, "many clients I speak to feel
that way, however." is an example of using
a. shock absorber phrases.
b. authoritarian interviewing.
c. bipolar trap.
d. none of the above
Answer:
Tag questions are used to
a. elicit information.
b. confirm information.
c. summarize.
d. all of the above
Answer:
Research shows that African-Americans prefer
a. indirect questions.
b. equal turn taking.
c. both a and b
d. none of the above
Answer:
Vocal pauses "like" and "um" are examples of
a. euphemisms.
b. powerless speech.
c. ordering words.
d. slang.
Answer:
Which of the following should you NOT do as a respondent?
a. hesitate before answering
b. focus on both the interviewer and the question
c. assume you know what a question is before it is completed
d. be patient
Answer:
Which of the following use the moderately scheduled interview?
a. journalists
b. lawyers
c. insurance investigators
d. all of the above
Answer:
Dialogic listening is the same as listening for resolution.
a. True
b. False
Answer:
What type of inquiries are acceptable closing techniques?
a. personal
b. professional
c. both b and c
d. none of the above
Answer:
Each of the parties in the interview process is a unique product of
a. culture.
b. environment.
c. education.
d. all of the above
Answer:
Reliability and replicability are achieved through a systematic approach to preparing
and conducting interviews and analyzing results.
a. True
b. False
Answer:
"Tell me about yourself," is a good opening for a recruitment interview.
a. True
b. False
Answer:
When getting information in health care interviews, use a
a. funnel sequence.
b. inverted funnel sequence.
c. tunnel sequence.
d. quintamensional design sequence.
Answer:
When you attack a person by discrediting them it is known as
a. tabloid thinking.
b. ad hominem.
c. slippery slope.
d. ad populum.
Answer:
After asking a trial closing question, you should
a. take leave.
b. be quiet.
c. ask the closing question.
d. address objections.
Answer:
Virtually every persuasive strategy can be labeled manipulative.
a. True
b. False
Answer:
An increasing number of interviews are taking place through
a. email
b. Web pages
c. computer
d. all of the above
Answer:
Which of the following is a loaded question?
a. You're having fun, aren't you?
b. Is your tax report accurate and honest?
c. What are your experiences with those fools in the benefits office?
d. I assume you will be at the help session.
Answer:
It is a good idea to remove photos from applications due to potentially unlawful use.
a. True
b. False
Answer:
Memberships that the interviewee maintains may make them less persuadable.
a. True
b. False
Answer:
Some journalists recommend that research time should be two times the actual
interview.
a. True
b. False
Answer:
It's okay to ask the applicant to call you by your first name during the opening of the
employment interview.
a. True
b. False
Answer:
Long survey interviews are less reliable.
a. True
b. False
Answer:
Experts claim that most malpractice cases were due to poor communication.
a. True
b. False
Answer:
"Tell me about your internships," is an example of what type of question?
a. closed
b. open
c. neutral
d. leading
Answer:
Interviewers tend to ask too few questions.
a. True
b. False
Answer:
Men answer questions with declarations.
a. True
b. False
Answer:
Which theory indicates that all humans want to be appreciated and protected?
a. Symbolic Convergence Theory
b. Sapir-Whorf Hypothesis
c. Politeness Theory
d. Game Theory
Answer:
The majority of refusals in telephone surveys occur prior to the first substantive
question.
a. True
b. False
Answer:
Which of the following factor may influence your perceptions?
a. sex
b. race
c. size
d. all of the above
Answer:
Which of the following does NOT describe women's talk compared to men's?
a. less polite
b. more expressive
c. more disclaimers
d. fewer technical terms
Answer:
It is best not to word survey questions negatively.
a. True
b. False
Answer:
Fair and equitable treatment of each employee in a job class is called
a. just cause.
b. discipline.
c. coaching.
d. assessment.
Answer:
A survey interviewer is most likely to use a
a. nonscheduled interview.
b. moderately scheduled interview.
c. highly scheduled interview.
d. highly scheduled standardized interview.
Answer:
Research indicates that people maintain eye contact longer when they lie.
a. True
b. False
Answer:
One should not combine schedule types in one interview.
a. True
b. False
Answer:
