Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Which of the following describes the findings of research on using the telephone for
surveys?
a. Many interviewers do not like telephone interviews.
b. Older interviewees do not like telephone interviews.
c. There is a lower degree of cooperation on the telephone.
d. all of the above
Answer:
Nonverbal reactions such as raising an eyebrow assist in the effectiveness of the
counseling interview.
a. True
b. False
Answer:
A museum tour guide who prepares an interviewing guide for a group viewing paintings
in one room will likely use what outline sequence?
a. topical
b. cause to effect
c. space
d. problem-solution
Answer:
There should be a lengthy rapport stage in the persuasive interview.
a. True
b. False
Answer:
A failed departure takes place when
a. a 'slip of the lip" negatively affects what has taken place.
b. an interview begins again when verbal and nonverbal signals indicate that the
closing was commencing.
c. you run into a party some time after you have said your goodbyes.
d. you introduce a new topic during the closing.
Answer:
Don Shula and Ken Blanchard developed a basic set of principles for improving
employee performance. They form what acronym?
a. CHANGE
b. CHOICE
c. COACH
d. PLAYBOOK
Answer:
If the client is asking to delay the decision, you might best use which closing
technique?
a. I'll think it over close
b. a price close
c. summary close
d. either-or close
Answer:
Which of the following is NOT a service provided by placement agencies?
a. develop resumes
b. self analysis assistance
c. assist with cover letters
d. find your references
Answer:
Which of the following is a common mistake made by men related to dress and
appearance?
a. shirts that are too tight
b. wrong style for body shape
c. shoes wrong color
d. all of the above
Answer:
Experts agree on the amount of note taking that should take place during an interview.
a. True
b. False
Answer:
Which of the following nonverbal characteristics result in more favorable ratings by
interviewers?
a. smiling
b. eye contact
c. forceful voice
d. all of the above
Answer:
Compliance is particularly low when instructions to patients are preventative in nature.
a. True
b. False
Answer:
Three types of resumes applicants might create today are
a. blocked, indented, and chronological.
b. functional, profile, and academic.
c. scannable, profile, and blocked.
d. chronological, functional, and scannable.
Answer:
Highly nondirective responses are most appropriate for simple behavioral problems.
a. True
b. False
Answer:
Which of the following is NOT a finding in studies of telephone interviews?
a. Many interviewers do not like to interview by telephone.
b. There is a low degree of cooperation in telephone interviews.
c. Older interviewees prefer to be interviewed by telephone.
d. People feel uneasy about discussing sensitive issues over the telephone.
Answer:
Which schedule would be used if you are a journalist investigating a hit and run
accident on State Street?
a. nonscheduled
b. moderately scheduled
c. highly scheduled
d. highly scheduled standardized
Answer:
Empathy increases patient satisfaction and reduces time and expense.
a. True
b. False
Answer:
Recent studies reveal that 50 percent of all speech acts in a sample of employment
interviews were
a. declarative statements.
b. employer questions.
c. applicant answers.
d. employer answers.
Answer:
You should establish criteria with the interviewee shortly before the trial closing to see
if the interviewee is ready to "close the deal."
a. True
b. False
Answer:
Which of the following technique is NOT listed as a way to improve information
getting?
a. pauses
b. nodding the head
c. interrupting
d. eye contact
Answer:
An interviewer's self-disclosure of personal experiences helps the interviewee gain
insights and new perspectives because of
a. empathy.
b. reduced dissonance.
c. a supportive climate.
d. an equalized relationship.
Answer:
It is acceptable to use the following statement to enhance willingness: "If you don't talk
to us, we'll have to rely on other sources."
a. True
b. False
Answer:
In surveys, secondary questions can be used to discover reasons for strong approval or
disapproval.
a. True
b. False
Answer:
Resume scanning systems may identify a candidate who knows the system, but may not
be the most qualified.
a. True
b. False
Answer:
Which strategy helps prevent negative or superficial evaluations due to boredom or
fatigue?
a. shuffle
b. chain
c. filter
d. repeat
Answer:
Doing what makes you look good to others satisfies what face need?
a. negative
b. positive
c. neutral
d. none of these
Answer:
Under what conditions are interview parties more likely to communicate beyond Level
1?
a. informal rather than formal
b. cold rather than warm
c. distant rather than close
d. open rather than private
Answer:
Be careful of questions beginning with "Why," in the counseling interview.
a. True
b. False
Answer:
Most of our educations prepare us for talking, not listening.
a. True
b. False
Answer:
A police investigator is most likely to operate from
a. an interview outline.
b. a moderately scheduled interview.
c. a highly scheduled interview.
d. a highly scheduled standardized interview.
Answer:
Which of the following is an approach to conducting the performance review
interview?
a. appraisal
b. developmental
c. both a and b
d. none of the above
Answer:
Telephone calls account for 75% of health care interviews.
a. True
b. False
Answer:
Which of the following does NOT describe women in counseling interviews?
a. restrict emotional reactions
b. disclose significantly
c. disclose intimate topics
d. none of the above
Answer:
An either-or close ends with the solution you advocate.
a. True
b. False
Answer:
