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Never use more than a one-page resume.
a. True
b. False
Answer:
Research suggests that the panel approach produces all of the following except
a. higher validation of judgment.
b. reduced perception of favoritism.
c. less realistic promotion expectations.
d. better developmental action planning.
Answer:
Humor is inappropriate when a patient's health, perhaps even life, is at stake.
a. True
b. False
Answer:
You should put your strongest point first or last and weaker points in the middle.
a. True
b. False
Answer:
The highly scheduled standardized interview appears much like an oral objective test.
a. True
b. False
Answer:
The word interactional signifies an exchanging of all of the following except
a. roles.
b. expectations.
c. responsibilities.
d. beliefs.
Answer:
If the interviewee does not seem to understand a question and you paraphrase it and ask
it again, this is which type of probe?
a. mirror
b. reflective
c. restatement
d. informational
Answer:
A persuasive speech is like a speech to an audience of one.
a. True
b. False
Answer:
Health care providers should encourage storytelling.
a. True
b False
Answer:
Questions are tools interviewers and interviewees employ for all of the following
except
a. to obtain information.
b. to verify impressions and assumptions.
c. to disclose their own motives.
d. to check the accuracy of messages sent and received.
Answer:
Base your review on the individual, not on the performance.
a. True
b. False
Answer:
What are factors to observe about the interviewer upon first contact?
a. degree of liking
b. similarities in age
c. similarities in background
d. all of the above
Answer:
A professor asking questions about an assigned case study and its practical applications
in computer software design is NOT an interview.
a. True
b. False
Answer:
Research indicates that
a. Mexican-Americans may rely more on emotion and intuition.
b. African-Americans prefer direct questions.
c. midwestern Americans consider extensive probing to be intrusive.
d. urban Americans place high value on know-how, skills, and practicality.
Answer:
A recent study indicated that the common nonmonetary incentive, such as a ballpoint
pen, does not increase response rates through reduction in interview refusal rates.
a. True
b. False
Answer:
Evasive strategies include all of the following except
a. humor.
b. fake hostility.
c. ambiguous language.
d. embarrassment
Answer:
Three supervisors discussing ways they might alter performance reviews in the second
quarter of the year is an interview.
a. True
b. False
Answer:
Interviewing involves all of the following except
a. persuading.
d. information giving.
c. counseling.
d. none of the above
Answer:
If you are conducting a qualitative survey, you will likely present your findings in
words, not numbers.
a. True
b. False
Answer:
The interview is over before the interviewer walks you to the elevator or out to the door.
a. True
b. False
Answer:
The Americans with Disabilities Act of 1990 provides which of the following?
a. reasonable accommodation
b. hiring quotas
c. specialized tools
d. none of the above
Answer:
The two-step process of the interview opening includes
a. self-introduction and opening question.
b. rapport and opening question.
c. rapport and orientation.
d. greeting and opening question.
Answer:
Nonverbal behaviors are assumed to be less truthful than words.
a. True
b. False
Answer:
Patients are ordinarily compliant to physician's instructions.
a. True
b. False
Answer:
The diamond sequence combines two funnel sequences.
a. True
b. False
Answer:
Juanita's friend Ricardo has just broken up with his partner. He is sharing his feelings
with her. What type of listening is Juanita doing?
a. for resolution
b. for evaluation
c. for empathy
d. for comprehension
Answer:
Those evaluated using the Behaviorally Anchored Rating Scales (BARS) Model report
high levels of
a. satisfaction.
b. dissatisfaction.
c. hostility.
d. all of the above
Answer:
Employment related tests tend to screen out which of the following?
a. women more than men
b. white Americans more than black Americans
c. younger rather than older applicants
d. European Americans rather than Hispanics
Answer:
Which question scale asks respondents to rate or rank options?
a. nominal scale
b. ordinal scale
c. numerical scale
d. Bogardus social distance scale
Answer:
Most health care workers are task oriented.
a. True
b. False
Answer:
Some interviews are done via video conference.
a. True
b. False
Answer:
