“Is there anything more you would like to say?” is an example of which type of probe?
a. clearinghouse
b. nudging
c. reflective
d. mirror
Answer:
A halo effect occurs when
a. an interviewer gives favorable ratings to all job duties when the interviewee excels in
only one.
b. interviewers give negative ratings to all facets of performance because of a particular
trait they dislike in others.
c. interviewers refrain from assigning extreme ratings to facets of performance.
d. interviewers believe that no one can perform at the necessary standards.
Answer:
Which of the following synonyms of “persuasion” is negative?
a. incite
b. convince
c. assure
d. inspire
Answer:
A poorly phrased probing question may alter the meaning of the primary question.
a. True
b. False
Answer:
If you are not a professional therapist and are helping someone you may be called a lay
counselor.
a. True
b. False
Answer:
“I am conducting a survey of homeowners to discover their ideas on a bird habitat in the
Nature Park,” is an example of which type of opening technique?
a. state the purpose
b. summarize the problem
c. explain how a problem was discovered
d. request for advice or assistance
Answer:
A topical sequence can be described as
a. treating topics in a chronological order.
b. following natural divisions of a topic.
c. arranging topics according to geographical areas.
d. treating causes and effects topically.
Answer:
The closing of the interview may produce EEO violations.
a. True
b. False
Answer:
The most effective interview is a carefully crafted blend of the logical and
psychological.
a. True
b. False
Answer:
It is good to employ routine openings in the health care interview.
a. True
b. False
Answer:
What question technique can serve as a closing?
a. nudging probe
b. informational probe
c. clearinghouse question
d. mirror probe
Answer:
When using strategic ambiguities, the persuader hopes the persuadee will interpret
words according to his/her own specific needs.
a. True
b. False
Answer:
“Tell me about your job at XYZ corporation and your internship at KDKB,” is an
example of which question pitfall?
a. leading push
b. open to closed switch
c. double-barreled inquisition
d. bipolar trap
Answer:
If two parties use the Internet to interact in real time and have a predetermined and
serious purpose, it is a true interaction and therefore qualifies as an interview
a. True
b. False
Answer:
Level 3 interactions are the most frequently occurring levels of interaction.
a. True
b. False
Answer:
Which of the following guidelines are true for performance interviews?
a. provide them on a regular basis
b. provide them only when necessary
c. avoid surprises during the interview
d. both a and c
Answer:
Which of the following does NOT describe women in the health care interview?
a. more concerned about health
b. are more domineering
c. spend more time with health providers
d. providers take their concerns less seriously
Answer:
Theorists claim that a person with high self-esteem is
a. less perceptive.
b. lacking confidence.
c. likely to express attitudes that are unpopular.
d. wanting approval from others.
Answer:
When a person uses phrases such as ‘small college,” “living wage,” and “one of the
best,” the person is using
a. multiple meanings.
b. ambiguities.
c. slang.
d. jargon.
Answer:
Which of the following creates in the mind of the listener a fear of a serious chain of
events?
a. thin entering wedge
b. domino effect
c. slippery slope
d. all of the above
Answer:
Asking questions about a person’s spouse during an interview is unlawful.
a. True
b. False
Answer:
Stewart uses what term to describe verbal and nonverbal signals parties use to “keep
conversations going, responding to what’s just happened, taking an additional step in
the communicative practice?”
a. feedback
b. nexting
c. affirmation
d. none of the above
Answer:
Patients seen as lower class tend to get more optimistic diagnoses and prognoses than
do those of the upper class.
a. True
b. False
Answer:
When conducting research, one should explore
a. the past.
b. the present.
c. attempted solutions.
d. all of the above.
Answer:
Open-to-closed switch often occurs when the interviewer is still phrasing a question in
their mind.
a. True
b. False
Answer:
Which of the following type of interview provides the greatest breadth and depth of
potential information?
a. nonscheduled
b. moderately scheduled
c. highly scheduled
d. highly scheduled standardized
Answer:
If the local Little League catcher asks for a $5 donation and you refuse and then he
follows-up with an offer of a $1 candy bar and you buy that, which psychological
strategy has been used?
a. rejection then retreat
b. reciprocal concession
c contrast principle
d. standard/learned principle
Answer:
What major elements must the interviewer be sure are present in the closing summary?
a. information
b. stages
c. agreement
d. all of the above
Answer:
Systematic sampling can be done in the following ways:
a. random sample, skip interval sample, and stratified random sample.
b. filter sample, repeat sample, and leaning sample.
c. interval sample, nominal sample, and ordinal sample.
d. the phone book, Internet, and video talk-back.
Answer:
Which of the following types of interviews involves a moderator or facilitator?
a. selection interview
b. persuasion interview
c. counseling interview
d. focus group interview
Answer:
Values are the foundations of our specific beliefs and attitudes.
a. True
b. False
Answer:
The opening of a survey is a critical time for the respondent to determine if it is a slick
sales effort.
a. True
b. False
Answer: