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The essential first step to locating and obtaining the position you want is
a. research on the company.
b. buying a new wardrobe.
c. self analysis.
d. drafting a resume.
Answer:
A persuasive interview is always formal.
a. True
b. False
Answer:
Some researchers have discovered that phrasing questions negatively can avoid
misleading and confusing respondents.
a. True
b. False
Answer:
"If you were to vote today, for which mayoral candidate would you vote?" is an
example of which of the following type of question?
a. loaded
b. leaning
c. leading
d. bipolar
Answer:
Which of the following is not an advantage of open questions?
a. They can consume a significant portion of time.
b. They let the respondent do the talking.
c. They are usually easy to answer and pose little threat to the respondent.
d. They may reveal the respondent's frames of reference.
Answer:
A common mistake in a counseling interview is asking too few questions.
a. True
b. False
Answer:
Which one of the following questions is unlawful?
a. How would you react if we decided to transfer you at the end of the first six months?
b. Tell me about a time when you have had to deal with an irate customer.
c. What does your spouse do for a living?
d. If you observed a fellow employee stealing something from a job, what would you
do?
Answer:
Which question is designed to check for accuracy of information attained during an
interview?
a. informational probe
b. reflective probe
c. clearinghouse probe
d. mirror probe
Answer:
The arbitrary nature of language, not improper use, causes most problems in
communication.
a. True
b. False
Answer:
Interviewers tend to make their decisions within the first four minutes.
a. True
b. False
Answer:
If you ate at a restaurant once and complained about one bad meal, this might be an
example of what type of faulty reasoning?
a. ad hominem
b. hasty generalization
c. slippery slope
d. post hoc fallacy
Answer:
Which of the following is a way to reduce hostility or avoid creating it?
a. use neutral, open-ended questions
b. use loaded questions
c. continue to talk while the party becomes calmer
d. stay on the current topic
Answer:
An interview requires a degree of planning and structure.
a. True
b. False
Answer:
One outside force affecting an interview is a union contract.
a. True
b. False
Answer:
Do not refer to strangers by first names unless asked to do so.
a. True
b. False
Answer:
Personal attractiveness is a
a. survival value.
b. social value.
c. success value.
d. independence value.
Answer:
Mirror and reflective probes are the same as leading questions.
a. True
b. False
Answer:
Research shows that training interviewers results in greater use of all of the following
except
a. appropriate probing questions.
b. appropriate feedback.
c. appropriate instruction giving.
d. larger margin of error.
Answer:
What characteristic of language do North Americans value?
a. precision
b. directness
c. straight talk
d. all of the above
Answer:
Lillian Glass has discovered that men, when compared to women,
a. make indirect accusations.
b. tend to avoid eye contact.
c. touch others less often.
d. give more compliments.
Answer:
All of the following are blocking tactics to avoid in counseling or persuading in the
health care interview except
a. making jokes.
b. asking questions.
c. ignoring the patient.
d. leaving the room.
Answer:
Attraction to the interviewer is the strongest predictor of the applicant's attraction to the
organization.
a. True
b. False
Answer:
A study found which of the following to be true about a first impression in interviews?
a. It's based on 7% spoken words
b. It's based on 38% tone of voice
c. It's based on 55% body language
d. all of the above
Answer:
Which of the following types of interviews usually involves eight to twelve similar
interviewees and a single interviewer?
a. focus group interview
b. persuasion interview
c. counseling interview
d. selection interview
Answer:
A resume is your silent sales representative.
a. True
b. False
Answer:
If you need to verify or clarify an answer, use a
a. reflective probe.
b. mirror question.
c. silent probe.
d. restatement question.
Answer:
Which of the following is NOT a characteristic of the directive approach?
a. easy to learn
b. takes less time
c. allows greater flexibility
d. easy to replicate
Answer:
Dyadic means three parties.
a. True
b. False
Answer:
According to Cash, which of the following techniques are best to be used first when
presenting a problem to an employee?
a. correction
b. hint
c. suggestion
d. none of the above
Answer:
LaRay Barna writes that:
a. The aura of similarity is a serious stumbling block to successful intercultural
communication.
b. The aura of similarity is a major asset to successful intercultural communication.
c. The aura of dissimilarity is a serious stumbling block to successful intercultural
communication.
d. The aura of dissimilarity is a major asset to successful intercultural communication.
Answer:
Persuasion is not something you do to a person, but with a person.
a. True
b. False
Answer:
Interviewers should dress differently than those they will be interviewing.
a. True
b. False
Answer:
Which of the following should a survey designer avoid when planning scale questions?
a. long scales
b. complicated rating procedures
c. lengthy explanations
d. all of the above
Answer:
Who of the following disclose the LEAST in interview situations?
a. Chinese
b. Americans
c. British
d. Europeans
Answer:
