Performance review models establish which of the following?
a. goals and expectations
b. competencies
c. performance
d. all of the above
Answer:
According to the behavior based selection technique, which of the following principles
is true?
a. The best predictor of future behavior is past behavior.
b. Behavior that is not seen must be probed.
c. Behavior that is not observed cannot be read.
d. Job related behavior in the interview is no a good predictor of future job
performance.
Answer:
Situation is the least important variable in determining self disclosure.
a. True
b. False
Answer:
Which of the following describes deceptive answers?
a. more hesitant
b. characterized by longer pauses
c. lengthier
d. all of the above
Answer:
Which of the following nontraditional question strategies are becoming common in
recruiting interviews?
a. contingency questions
b. critical incidents questions
c. don’t ask, don’t tell questions
d. modified directional questions
Answer:
When confronted with a serious performance problem, the interviewee should
a. avoid suggesting ways to solve differences as quickly as possible.
b. try to improve everything as quickly as possible.
c. set priorities with both short- and long-range goals.
d. tell the supervisor off to level the playing field.
Answer:
Running into someone in a restaurant after an interview is complete is what Goffman
calls a failed interview.
a. True
b. False
Answer:
Which of the following interview occurs whenever one party attempts to alter or
reinforce the thinking, feeling, or acting of another party?
a. selection interview
b. persuasion interview
c. counseling interview
d. phone interview
Answer:
Closing an interview typically has three primary functions:
a. stop the flow of information, let the other party know you are finished, and
leave-taking.
b. terminate the interview but not the relationship, express supportiveness of the
relationship, and summarize the interview.
c. motivate the interviewee to give last comments, hush the interviewee tactfully, and
signal you have the information needed.
d. close off further comments, avoid a false closing, and maintain the relationship.
Answer:
“You agree, then, with this report?” is an example of a
a. reflective probe.
b. mirror question.
c. bipolar question.
d. clearinghouse probe.
Answer:
When setting goals, there should be a focus on the past.
a. True
b. False
Answer:
Arguing from condition is based on the assertion that there are only two possible
courses of action.
a. True
b. False
Answer:
Open questions give more responsibility to the respondent.
a. True
b. False
Answer:
Which of the following is a critical perception in the interview process?
a. self perceptions
b. other party’s perception of us
c. our perceptions of the other party
d. all of the above
Answer:
Negative face is the desire to be free from imposition or intrusion.
a. True
b. False
Answer:
Which of the following is an importance of using repetition?
a. enhance understanding
b. gain and maintain attention
c. make the interviewee aware of what is most important
d. all of the above
Answer:
If we like the interviewer we often assume a proposal is logical.
a. True
b. False
Answer:
A question that limits the respondent’s answer to two opposite choices is called
a. bipolar.
b. primary.
c. silent probe.
d. nudging probe.
Answer:
If you take a phone book of a city and pick the seventh name and count down the next
seven and so on, until you have a large enough sample size, this is known as:
a. table of random numbers.
b. skip interval.
c. stratified sample.
d. sample point.
Answer:
Unlike most cultures, North Americans tend to begin sentences with “We.”
a. True
b. False
Answer:
When Sarah silently makes the “Peace Sign” with her index finger and third finger
spread and pointed upward, this is an example of what nonverbal behavior?
a. complements.
b. substitutes.
c. reinforces.
d. none of the above
Answer:
Sales interviews often use which type of opening to motivate people to participate?
a. offer an incentive or reward
b. request for advice or assistance
c. explain how a problem was discovered
d. summarize a problem
Answer:
Attitudes are
a. fundamental beliefs about ideal states of existence and modes of behavior.
b. foundations for specific beliefs and actions.
c. the hot buttons persuaders employ to induce action and judgment.
d. relatively enduring combinations of beliefs that predispose us to respond in particular
ways.
Answer:
Openings of surveys should be written out and recited verbatim.
a. True
b. False
Answer:
Reticence to talk is always related to the interview situation.
a. True
b. False
Answer:
What types of words should one use at the beginning of questions to avoid the bipolar
trap?
a. what
b. why
c. how
d. all of the above
Answer:
Most organizations reject candidates that have less than 50% of the required skills.
a. True
b. False
Answer:
The changing labor market suggests taking a part time position to gain work
experience.
a. True
b. False
Answer:
Avoid saying, “How are we doing this afternoon?”
a. True
b. False
Answer:
If you have a target population such as senior citizens (65 years and older), which
sampling technique may be best for you to employ?
a. sample point
b. self-selection
c. stratified random
d. skip interval
Answer:
It is important to sign off on agreements if forms are being filled out as part of a
performance review.
a. True
b. False
Answer:
What is one problem the authors suggest is associated with e-mail interviews?
a. reluctance of parties to type lengthy answers to questions
b. inability to meet at agreeable times
c. lack of computer-related skills
d. fear of communication on the internet
Answer: