COM CM 23358

subject Type Homework Help
subject Pages 9
subject Words 1034
subject Authors Charles Stewart, William Cash

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page-pf1
Critical nonverbal communication is enhanced in Internet interviews.
a. True
b. False
Answer:
Which of the following is NOT a rule for questions in informational interviews?
a. Avoid multiple questions.
b. Avoid questions that put the interviewee on the spot.
c. Use bipolar questions sparingly.
d. Avoid open-to-closed switch questions.
Answer:
Which of the following is NOT one of the nontraditional approaches to recruiting?
a. hypothetical situations
b. case approach
c. critical incidents
page-pf2
d. education and training
Answer:
Summarizing the interview is a common closing for what type of interview?
a. sales
b. performance
c. counseling
d. all of the above
Answer:
One study revealed that the most important elements in shaping interviewee attitudes
toward surveys are
a. personality and attitude of the interviewer.
b. age and similarity of interviewer and interviewee.
c. the opening and first question.
d. gender and ethnic group of interviewees.
page-pf3
Answer:
Herbert Simons suggests which question to assess your honesty?
a. How will I feel about myself after this communicative act?
b. Could I justify my act publicly if called to do so?
c. both a and b
d. none of the above
Answer:
A question is any statement or nonverbal act that invites an answer.
a. True
b. False
Answer:
page-pf4
The success of the interview may be due to the number of words the provider does not
say.
a. True
b. False
Answer:
The purpose of the persuasive interview is to influence how the interviewee
a. thinks
b. acts
c. feels
d. all of the above
Answer:
The MBO model classifies work under all of the following except
a. throughputs.
b inputs.
c. outputs.
page-pf5
d. feedback.
Answer:
Research suggests that putting your strongest point first has the best effect.
a. True
b. False
Answer:
According to Stewart and Cash, interviewing involves
a. interactional communication.
b. the asking and answering of questions.
c. a predetermined and serious purpose.
d. all of the above
Answer:
page-pf6
After a trial closing, be quiet.
a. True
b. False
Answer:
The word process denotes
a. a dramatic interchange.
b. a never-changing interaction.
c. a very high degree of system or structure.
d. an interaction that is not static.
Answer:
Silence indicates which of the following?
page-pf7
a. agreement
b. boredom
c. fear
d. all of the above
Answer:
In a closing, both parties may
a. express supportiveness
b. summarize what has taken place
c. signal termination of the meeting
d. all of the above
Answer:
The circular table with chairs around it has become popular in which type of
interviews?
a. counseling
page-pf8
b. interview with more than two people
c. both a and b
d. none of the above
Answer:
What distinguishes an interview from social conversation?
a. interaction
b. asking and answering questions
c. exchanging information
d. predetermined and serious purpose
Answer:
One study found that 20% of patients did not know the meaning of common medical
terms.
a. True
b. False
page-pf9
Answer:
Some claim that the greatest single problem with human communication is the
assumption of it.
a. True
b. False
Answer:
In informational interviews, you must learn to deal effectively with
a. the neutral interviewee, the ambivalent interviewee, and the undecided interviewee.
b. the emotional interviewee, the hostile interviewee, and the evasive interviewee.
c. the suspicious interviewee, the knowledgeable interviewee, and the deceptive
interviewee.
d. all of the above
Answer:
page-pfa
Which of the following is an outside force in the interview process?
a. family
b. government agencies
c. professional associations
d. all of the above
Answer:
The chain strategy is also known as the contingency strategy.
a. True
b. False
Answer:
The authors suggest allowing applicants to speak 80% of the time in an interview in
order to learn more about the applicant.
a. True
b. False
page-pfb
Answer:
According to Webb and Salancik, interviewers over time are unable to identify
distortion in answers.
a. True
b. False
Answer:
In a directive counseling interview, the interviewer assumes
a. the client is capable of selecting a solution.
b. the counselor is incapable of identifying the client's problem.
c. the counselor knows more about the problem
d. the client is capable of identifying the problem.
Answer:
page-pfc
Older interviewers may generate which of the following?
a. credibility
b. self-confidence
c. optimism
d. all of the above
Answer:
Which of the factors below are things you should learn about the organization to which
you are applying?
a. potential mergers
b. financial status
c. geographical locations
d. all of the above
Answer:
page-pfd
An interview is
a. a collaborative process.
b. an interactional communication process.
c. a process with a predetermined and serious purpose.
d. all of the above
Answer:
When interviewers favor applications who are most similar to them, this is called
a. behavior based system.
b. birds of a feather syndrome.
c. researcher bias.
d. all of the above.
Answer:
"Have you stopped speeding?" is an example of
a. a neutral question.
page-pfe
b. a humorous question.
c. an illegal question.
d. a loaded question.
Answer:
It is okay to ask questions about a person's political beliefs in an employment interview.
a. True
b. False
Answer:

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