Agreeing upon criteria for evaluating possible solutions enables you to do all of the
following except
a. build a foundation of agreements.
b. deal with objections.
c. determine your purpose.
d. compare solutions.
Answer:
Interview schedules can best be described as
a. open, closed, and random.
b. inverted, selective, and data-based.
c. nonscheduled, moderately, highly, and highly scheduled standardized.
d. scheduled, nonscheduled, and standardized.
Answer:
Flexibility and adaptability describe survey interviews.
a. True
b. False
Answer:
What information about the recruiter may be helpful to research prior to the interview?
a. their position
b. professional background
c. personality
d. all of the above
Answer:
It is hoped that induced compliance will result in
a. disengagement.
b. self-persuasion.
c. reduced dissonance.
d. identification.
Answer:
Which of the following is NOT an advantage of a nondirective interviewing approach?
a. It can motivate the interviewee.
b. It allows greater flexibility and adaptability.
c. It encourages probing questions.
d. It is easy to maintain control.
Answer:
A fact is something that can be or has been observed.
a. True
b. False
Answer:
Which of the following is part of the availability criteria?
a. person is available for only a few minutes
b. source is too far away
c. source is unavailable until after a deadline
d. all of the above
Answer:
Two-page cover letters are acceptable.
a. True
b. False
Answer:
The question, “How did you feel when the plane dropped 10,000 feet? Was it
frightening?” is an example of which question pitfall?
a. open to closed switch
b. leading push
c. bipolar trap
d. yes (no)
Answer:
Which of the following is true about face-to-face interview?
a. Respondents are more likely to provide self-generated answers.
b. Interviewers are confined to asking simple questions.
c. Respondents are less inclined to participate in longer interviews.
d. Respondents tend to provide less truthful answers.
Answer:
Which of the following is NOT a question pitfall particular to the recruiting interview?
a. evaluative response
b. resume question
c. EEO violation
d. none of the above
Answer:
As an interviewer, long silences in telephone interviews should not be filled with
“uh-huh’s”.
a. True
b. False
Answer:
Interviewers select the directive interview approach when attempting to control all of
the following except
a. pacing.
b. climate.
c. formality.
d. location.
Answer:
Excessive praise may create anxiety.
a. True
b. False
Answer:
Surveys have indicated that we perceive people like car salespersons as least
trustworthy. This relates to which concept that affects all forms of interviewing?
a. defenses
b. clients
c. credentials
d. credibility
Answer:
Maria has to take a test in history. She is going to a review session before the exam.
Which type of listening is she primarily doing?
a. for empathy
b. for resolution
c. for comprehension
d. for evaluation
Answer:
A highly scheduled interview contains most major questions with possible probing
questions under each.
a. True
b. False
Answer:
Which question pitfall is unique to the selection interview?
a. open-to-closed switch
b. leading push
c. evaluative response
d. yes (no) response
Answer:
If you do not know the person who is receiving your cover letter, using “To whom it
may concern” is equally acceptable.
a. True
b. False
Answer:
Which of the following is an effective approach to hostile interviewees?
a. implicative approach
b. yes-yes approach
c. yes-but approach
d. all of the above
Answer:
What factors may affect the norms for opening interviews?
a. organizational traditions
b. culture
c. status differences
d. all of the above
Answer:
Margin of error refers to
a. the level of confidence in results.
b. the acceptable percentage of interviewees who provide incorrect answers.
c. errors resulting from poor question phrasing.
d. the probability that each person might be selected in your sample.
Answer:
In Level 3 interviews, questioners sometimes get more than they bargained for in
disclosure.
a. True
b. False
Answer:
Which of the following cultures highly prize nonverbal communication?
a. American
b. German
c. Asian
d. none of the above
Answer:
Which of the following is NOT part of the final phase of survey interviewing?
a. design
b. coding
c. tabulation
d. analysis
Answer:
Which of the following is NOT a characteristic of the ability criteria?
a. poor memory
b. failing health
c. fear of risk
d. state of shock
Answer:
The EEOC is concerned with intent, not effect.
a. True
b. False
Answer:
A round table is considered by some interviewers to be an effective type for counseling
interviews.
a. True
b. False
Answer:
People with low self-esteem are so self-critical that they cannot interpret accurately the
behavior and communication of others.
a. True
b. False
Answer:
Which type of question may require analysis and structuring before coding can be
done?
a. standardized
b. closed
c. open
d. none of the above
Answer:
Japanese often ask personal questions early in interactions.
a. True
b. False
Answer: