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Which of the following is a reason potential respondents may be unwilling to meet with
you?
a. mistrust your organization
b. fear harm to themselves
c. feel information is no one else's business
d. all of the above
Answer:
Which of the following is NOT a characteristic of words or verbal interactions?
a. single meanings
b. ambiguities
c. connotations
d. jargon
Answer:
Facial expressions may be our most effective nonverbal channel.
a. True
b. False
Answer:
Including errors in the final story may damage the future interviews with a person.
a. True
b. False
Answer:
Arabs perceive voice softness as a sign of sincerity.
a. True
b. False
Answer:
Which of the following is NOT a question to ask during analysis of data?
a. What conclusions can you draw?
b. Why did people respond in specific ways to specific questions?
c. What individuals should we interview?
d. What should be done with blanks on the survey forms?
Answer:
Schedules may be a manuscript.
a. True
b. False
Answer:
Which of the following are items NOT to include on your resume?
a. age
b. grade point average
c. degrees earned
d. last employer
Answer:
Women tend to answer questions with questions.
a. True
b. False
Answer:
The inverted funnel technique is useful to test applicants; switch to the funnel technique
once the applicant is perceived as qualified.
a. True
b. False
Answer:
A funnel sequence works well with reluctant interviewees.
a. True
b. False
Answer:
Ralston, Kirkwood, and Burant found that behavioral questions are asking applicants to
a. make excuses.
b. tell stories.
c. lie.
d. self-promote.
Answer:
Interviewers only violate EEO laws unknowingly.
a. True
b. False
Answer:
When handling rejection, don't be a victim.
a. True
b. False
Answer:
It is not important to involve the interviewee actively in the closing of a counseling
interview.
a. True
b. False
Answer:
Authorities agree that goal setting should constitute 50 percent of the performance
interview.
a. True
b. False
Answer:
A nonscheduled interview contains some topics and some questions written out in
advance.
a. True
b. False
Answer:
When an interviewer is equal, then rapport is more easily established.
a. True
b. False
Answer:
A factor to consider in your self analysis is your tolerance for risk in stock plans.
a. True
b. False
Answer:
Stealth marketing involves hiding the fact that a sales interview is taking place.
a. True
b. False
Answer:
Saying "um" or "uhh" is which of the following forms of nonassertive answer?
a. qualifier
b. nonfluency
c. slang
d. vagueness
Answer:
When listening for comprehension, it is essential that you do NOT
a. be patient when information seems irrelevant.
b. phrase your next question while listening insightfully.
c. take notes.
d. clarify information.
Answer:
Which of the following is not a barrier to information getting in health care interviews?
a. Mothers spontaneously recall only about half of their children's major illnesses.
b. When patients feel ashamed, they tend to make allegorical statements such as "You
know how old people are."
c. Patients may give short answers to end an uncomfortable interview.
d. Frightened patients may unintentionally minimize symptoms.
Answer:
Richard Johannesen states "ethical issues focus on value judgments concerning degrees
of right or wrong."
a. True
b. False
Answer:
Which of the following is NOT a stage of the closing of a persuasive interview?
a. leave taking
b. filling out a contract
c. trial closing
d. establish criteria
Answer:
A question strategy designed to determine interviewee knowledge of a topic is a
a. filter strategy
b. leaning strategy.
c. repeat strategy.
d. shuffle strategy.
Answer:
When you bad mouth the competition, this is known as
a. affirmative selling.
b. negative selling.
c. cognitive dissonance.
d. identification.
Answer:
A developmental perspective sees the performance interview as all of the following
except
a. required by the organization.
b. subordinate conducted.
c. bottom-up controlled.
d. results based.
Answer:
Research indicates that
a. females disclose significantly more about themselves than do males.
b. males disclose more about intimate topics such as sex.
c. a person's self-disclosure history does not affect disclosure in counseling interviews.
d. females often have psychological defenses to protect themselves from emotional
reactions.
Answer:
Volunteer experience should not be included on your resume.
a. True
b. False
Answer:
Interviewees remember what percentage of what they both see and do?
a. 10%
b. 50%
c. 100%
d. 90%
Answer:
