Which of the following conflict styles refers to the preferences or behaviors of
individuals who prefer emphasizing personal goals/needs without considering the
opinions or needs of others in the conflict?
a) avoidance
b) competition
c) compromise
d) accommodation
e) collaboration
Answer:
“Knowledge,” in an organizational communication sense, may be defined as
a) The ability to understand the organizational communication environment.
b) Taking responsibility for effective communication in an organizational setting.
c) Analysis and practice of organizational sensitivities.
d) None of these.
Answer:
Organizational communication can be best described as
a) process and people.
b) messages, people, and meaning.
c) meaning and constitutive of organizations.
d) all of the above.
Answer:
Which of the following communication career options provides consultation, assistance,
and guidance to management on matters relating to employee and management
communication, and coordinates employee communication programs?
a) internal communication
b) external communications
c) sales
d) human services
e) education
Answer:
Practical theoping refers to theory which can be important for
a) map the reality of situations
b) thinking reflexively about the relationship between theory and practice
c) transformative practice
d) developing excellence in communication competency
e) all of the above
f) three of the above
Answer:
Which of the following is NOT true regarding the critical theories approach?
a) organizations are not neutral sites of meaning formation
b) focuses our attention on studies of power and abuses of power
c) concentrates on discourse and linguistic patterns as the institutional practices that
shape reality
d) depicts organizations as political sites making increasingly important decisions about
the public good.
Answer:
Which of the following processes and models focuses on how change is identified,
moved through a decision and adoption process, and finally implemented?
a) organizational accelerator processes
b) stakeholder theory
c) diffusion of innovation
d) appreciative inquiry
Answer:
Communication competency may be described as
a) The ability to demonstrate knowledge of appropriate communication behaviors in
specific situations.
b) Actual language performance and the achievement of interpersonal goals.
c) Responsible participation by an individual in a transaction which leads to maximized
outcomes of shared meanings.
d) d. answers b and c.
e) e. answers a, b, and c
Answer:
The theory which describes the establishment of internal organizational operations as
dependent upon external environmental needs and individual needs is
a) systems theory.
b) contingency theory.
c) sociotechnical integration.
d) cultural approaches.
Answer:
Which of the following represents the type of authority Weber recommended for his
ideal organization?
a) charismatic
b) traditional
c) bureaucratic
d) none of the above
Answer:
The organizational theory which is basically concerned with problems of relationships,
of structure, and of interdependence with the larger environment is
a) contingency theory.
b) systems theory.
c) participative management.
d) cultural approaches.
Answer:
The term cultural intelligence refers to an individual’s ability to understand the
behaviors of other people in regard to which factor(s)?
a) those that are specific to an individual
b) those that are universally human
c) behaviors that are rooted in culture
d) all of the above
Answer:
Which role is not included in Benne and Sheats’ classification of group communication
roles?
a) development roles
b) maintenance roles
c) self-centered roles
d) task roles
Answer:
Which of these are Howe, Howe, and Mindell work value dimensions?
a) locus of control, self-esteem, tolerance of ambiguity
b) a world at peace, inner harmony, mature love
c) political power influence and domination
d) forgiving, helpful, logical
Answer:
Which is not a positive behavior in a group?
a) observing the participation process of a group
b) actively participating in the group
c) keeping quiet if you disagree with the others in a group
d) being prepared and informed
e) all of these are positive behaviors.
Answer:
Which of the following are factors organizations bring to the occupational exchange?
a) occupational information and orientations to work life
b) technical qualifications
c) occupational interests
d) functional requirements and expectations of individuals
Answer:
The ethics of organizational communication are influenced by
a) individual value systems.
b) organizational value systems and cultures.
c) the standards of a given profession.
d) all of these.
Answer:
Asking how and why communication works is the focus of the __________ approach.
a) functional
b) meaning-centered
c) organizational communicational
d) situational
Answer:
Entropy is more likely to occur in a(n)
a) open system.
b) closed system.
c) suprasystem.
d) subsystem.
Answer:
According to Weber, ideal authority is based on
a) the specific characteristics of the person exerting authority.
b) the customs of a group or society.
c) rules, regulations, and procedures that make authority “rational-legal”.
d) None of the above
Answer:
Which of the following men is often referred to as the father of Scientific Management?
a) William Ouchi
b) Max Weber
c) Frederick Taylor
d) Henri Fayol
Answer:
Organizing and decision making are very different communication phenomena.
Answer:
Match each of the theories below in Column A with its typical statement in Column B.
Column A Column B
____ 1 Maslow’s Hierarchy A) “My boss really helped me
of Needs realize what was important for
this job. I think I have responded
____ 2 Motivation-Hygiene with efforts that are recognized
theory by the organization.”
____ 3 Positive reinforcement theory B) “We get a bonus if we out-produce
our quota.”
____ 4 Social Information C) “I work because I have to put
Processing theory food on the table.”
D) “I like my supervisor. We were
really unhappy with the previous
guy.”
Answer:
Which of the following are sources for conflicts in organizations?
a) cost-cutting and downsizing
b) mergers and acquisitions
c) regulatory changes
d) none of the above
e) a, b, c
Answer:
Fayol’s principle, which contains the first known positive reference to horizontal
communication, is known as
a) scalar chain.
b) order.
c) unity of direction.
d) stability of tenure of personnel.
Answer:
When information enters the organization, the communication system begins a process
known as
a) input communication.
b) throughput communication.
c) output communication.
d) open communication.
e) closed communication.
Answer:
Peer relationships in an organization
a) are secondary in importance to supervisor-employee relationships.
b) have not received much attention by researchers.
c) are an important part of the individual’s organizational experience.
d) all of these
e) both a and c
Answer:
The structure of organizational communication can be best described through
communication
a) networks.
b) channels.
c) directions.
d) load and distortion.
e) all of the above.
Answer:
Which of the following perspectives focuses on the promotion of patriarchy in
organizations?
a) Critical theory.
b) Scientific Management.
c) Feminist theory.
d) Postmodern theory.
Answer:
The ego investment stage of conflict is which of the following?
a) felt conflict
b) perceived conflict
c) latent conflict
d) manifest conflict
Answer:
Which of the following forms of deception do not contribute to conflict in the
organization?
a) information distortion
b) strategic ambiguity
c) lying or distortion
d) none of the above
Answer:
A job applicant who wants financial security may well take a lower salary offer with a
well-established company over a higher-paying offer from a new high-risk venture.
This is an example of
a) prudence.
b) foolishness.
c) values.
d) none of these
e) we cannot know.
Answer:
Sensitivity for the occupational exchange includes
a) occupational interests.
b) achievement aspirations.
c) general communication abilities.
d) expectations of individuals.
Answer:
Groups that meet regularly to identify and propose solutions to problems affecting
product or process quality are known as
a) quality teams.
b) prefab groups.
c) task force groups.
d) project teams.
Answer:
Littlejohn and Jabusch believed competency arises out of
a) Process understanding.
b) Interpersonal sensitivity.
c) Communication skills.
d) Ethical responsibility.
e) All of these.
Answer:
McPhee and Zaug identify three flows of communication which in complex ways
constitute and sustain organizations.
Answer:
Gerald Salancik and Jeffrey Pfeffer are responsible for the Needs Hierarchy theory of
motivation.
Answer:
Taylor believed that the efficiency of production could be determined by timing the
amount of work (motion) performed by individuals and teams. This timing became
known as the famous
___________________________________.
Answer:
Messages to the external environment from within the organization are known as
______________ communication.
Answer:
Low organizational trust generates a powerful barrier for effective change.
Answer:
Match the name in column A with the most appropriate phrase in column B.
Column A Column B
____ 1 Frederick Taylor A father of Scientific Management
____ 2 Henri Fayol B sensemaking model
____ 3 Douglas McGregor C Hawthorne effect
____ 4 Littlejohn and Jabusch D Theory X and Theory Y
____ 5 Karl Weick E father of Bureaucracy
____ 6 Max Weber F participative management
____ 7 Margaret Wheatley G sociotechnical approach
____ 8 Elton Mayo H gang plank
____ 9 Rensis Likert I bounded rationality
____ 10 Katz and Kahn J transformation of systems
____ 11 Peter Senge K began contingency theory
____ 12 Joan Woodward L “interfaces” in contingency theory
____ 13 Herbert Simon M systems approach
____ 14 Lawrence and Lorsch N skills, knowledge, sensitivity, and values
____ 15 Trist and Bamforth O learning organizations
Answer:
Background or specific sets of experiences which are brought to the communication
situation are known as encoding processes.
Answer:
Employees tend to pass accurate information to their supervisors even if it reflects
negatively on themselves.
Answer:
Bennis believed future leaders will have to learn to create an environment that embraces
change as an opportunity rather than a threat.
Answer:
_______________ includes the processes of hearing, assigning meaning, and verifying
our interpretations.
Answer:
Hersey and Blanchard’s Situational Leadership theory postulated that effectiveness of a
particular leader was related to the leader’s selection of behavior appropriate to the
maturity level of the follower group.
Answer:
Leadership takes place through communication.
Answer:
Both Theory X and Theory Y assume that organizations have difficulty in using human
resources.
Answer:
_____________ asks organizations to go beyond the traditional evaluation of success
profitability and the bottom line, and expand measures to the include the Triple Bottom
Line.
Answer:
Avoidance styles of conflict describe behaviors that minimize addressing conflict.
Answer:
Face-to-face interaction, group meetings, memos, letters, computer-mediated
exchanges, web sites, presentations, and teleconferencing are commonly used
communication channels in contemporary organizations.
Answer:
Personal influences for career choices are less important for career planning than basic
skills.
Answer:
Active listening includes self-control and mental processing but not verbal skills.
Answer: