Global influences change responsibilities for public relations and marketing
professionals.
Answer:
Regardless of context, communication involves choice, reflects values, and may or may
not have consequences.
Answer:
Match the communication tactic for conflict in Column A with its example in Column
B.
Column A
____ 1 forming alliances
___ 2 using formal rules
____ 3 fogging the issue
____ 4 offering compromises
____5 applying evaluative labels
Column B
A) “It’s not just me. Every member of this department thinks you are wrong. We
just can’t make the deadlines you keep establishing.
B) “Perhaps I was wrong to believe we should hire another account executive before
secretarial support staff. I will consider a part-time secretarial type along with the new
executive.”
C) “I understand you think your boss is unfair. But I will look at the issue after you
have followed proper channels and filed a report.
D) “I know it was important to get two more people on the night shift and that you
really need them, but I believe you can maintain your production level. Your group is
good and I know they can continue to do the job.”
E) “You have a bad attitude or else your work wouldn’t be so sloppy.”
Answer:
The information in the external environment which the organization potentially uses for
decision making is known as
a) input communication.
b) throughput communication.
c) output communication.
d) open communication.
e) closed communication.
Answer:
Ethical communication has been described as
a) supporting individual freedom of choice.
b) encouraging truth but not dissent.
c) fostering conditions for growth and development.
d) a and c.
e) all of the above.
Answer:
Occupational interests, socioeconomic goals, and achievement aspirations for an
individual are key factors in occupational exchange. In which of the four competency
areas do these fall?
a) knowledge
b) sensitivity
c) skills
d) values
Answer:
Deconstruction refers to
a) examination of taken-for-granted assumptions
b) examination of myths used to explain how things are
c) uncovering of interests involved in socially constructed meanings
d) all of the above
Answer:
The Rokeach concept of terminal values includes which of these?
a) a comfortable life, self-respect
b) ambitious, courageous
c) theoretical and economic
d) locus of control
e) social judgment
Answer:
Which of the following is NOT a true statement?
a) Active listening helps us understand differences in people and situations.
b) Active listening requires us to seek clarification.
c) Everyone listening to the same message receives the same message.
d) Active listeners often need to ask questions.
Answer:
Which of the following best describes contexts for conflict?
a) any organizational setting where there are two or more competing responses to a
single event
b) influences on the conflict symptoms, behaviors, and outcomes
c) organizational responses to external environments
d) a and b
Answer:
Which of the following is NOT TRUE about the term “image”?
a) Image is a vague term that has many meanings.
b) An organization can control its public image through its communication efforts.
c) Organizations have multiple images.
d) An individual’s view of an organization is based on a unique combination of personal
experiences, organizational messages, and environmental factors.
Answer:
Organizational identification can be in evidence in
a) the strong culture perspective.
b) the subculture perspective.
c) c, the fragmentation perspective.
d) all of the above.
e) none of the above.
Answer:
Which of the following is NOT a characteristic of the postmodern theoretical
perspective?
a) alienation from the past
b) skepticism about authority structure
c) ambiguity of meanings
d) upholding institutional practices
Answer:
Which of the following needs is associated with satisfaction through peer and
supervisory and employee relationships, and through similarities between the
organization’s values and the values of individual members?
a) self-actualization
b) esteem and prestige
c) love and social belonging
d) safety and security
e) physiological
Answer:
Effective communication strategy in organizations is comprised of which of the
following characteristics?
a) linking to organizational goals
b) legitimizing some issues, delegitimizing others
c) shaping organizational memory
d) making sense of the confusing and ambiguous
e) all of the above
Answer:
A prefab group is
a) efficient.
b) predictable.
c) highly trained.
d) all of these.
e) efficient and predictable.
Answer:
An individual with little or no communication links throughout the organization is
known as a(n)
a) liaison.
b) bridge.
c) gatekeeper.
d) isolate.
e) participant.
Answer:
Descriptive language is
a) the ability to evaluate language used in the message.
b) identifying events, problems, and processes which all can experience.
c) using “you” versus “I” messages.
d) both a and b.
Answer:
Which of the following processes and models is in use when change processes identify
strategies for various constituents of the organization and craft approaches and
involvement of each?
a) accelerators of innovation and change
b) stakeholder theory
c) diffusion of innovation
d) appreciative inquiry
Answer:
The purchase model of communication consulting applies to a person who
a) may be an employee or an external consultant.
b) could be likened to a medical doctor.
c) relies mainly on communication audits.
d) all of these.
Answer:
Messages to the external environment from within the organization are known as
a) input communication.
b) throughput communication.
c) output communication.
d) open communication.
e) closed communication.
Answer:
Diversity in the workforce is resulting from
a) the workforce growing at a slower rate and the number of young workers declining.
b) women and minorities increasing in the workforce.
c) the number of immigrants in the workforce increasing.
d) all of these are true.
Answer:
A strategic choice
a) is a “planned method of conducting operations.”
b) structures the conflict toward one of four strategic directions.
c) is made with consideration of the communication strategies used by others in the
conflict.
d) is partly determined by orientation or preference for conflict style.
e) all of these
Answer:
The Blake and Mouton model
a) is a managerial grid.
b) deals with the trait approach.
c) is task- and relationship-oriented.
d) holds team leadership as a theoretical ideal.
e) a, c, and d
Answer:
Which of the following statements is false?
a) Power is a fixed commodity.
b) Power is a process of human interaction.
c) Expert power is not restricted to managers and supervisors.
d) Legitimate power alone is insufficient for organizational influence.
Answer:
Of the five styles listed below, which is considered to be the ideal conflict style?
a) accommodation
b) competition
c) avoidance
d) collaboration
e) compromise
Answer:
Ethical issues are related to which of the following:
a) advertising
b) social media
c) marketing
d) public relations
e) all of the above
Answer:
The Motivation-Hygiene theory by Herzberg proposes that satisfaction and
dissatisfaction are opposites.
a) explains how to achieve motivation through communication about hygiene factors.
b) contends that a lessening of dissatisfaction does not necessarily improve motivation.
c) all of these
Answer:
The Hawthorne effect was reported by
a) Elton Mayo and his colleagues.
b) Frederick Taylor.
c) Joan Woodward.
d) Daniel Katz and Robert Kahn.
Answer:
High-reliability organizations are structured for which type of situation?
a) high-risk industries.
b) low-risk industries.
c) both high and low-risk industries.
d) industries which have long tenure.
Answer:
Which of the following processes and models focus on identifying what is working in
order to improve organizational performance?
a) organizational transformation processes
b) stakeholder theory
c) diffusion of innovation
d) appreciative inquiry
Answer:
Which of the following needs has been identified by Maslow as describing our desire
for self-respect and the respect of others?
a) self-actualization
b) esteem and prestige
c) love and social belonging
d) safety and security
e) physiological
Answer:
Multicommunication refers to the use of ICTs to focus on the current meeting situation.
Answer:
Communication rules are general prescriptions about appropriate communication
behaviors.
Answer:
Organizational value systems are not related to the individual value systems of
organizational members.
Answer:
Four basic activities occur in the process of planned innovation and change:
____________ ____________, ____________ ____________, and ______________.
Answer:
The term ____________refers to building or managing an organization’s reputation.
Answer:
A researcher who is evaluating an organization to better recognize and incorporate
women’s voices in organizational processes, would be applying _____________.
Answer:
Compromise is almost always an appropriate style choice.
Answer:
As a guideline for ethical communication behavior, the habit of respect for dissent
refers to exploring willingly the complexity of any issue or problem.
Answer:
List the nine basic guidelines for productive conflict.
1)_______________________________________________________
2)_______________________________________________________
3)_______________________________________________________
4)_______________________________________________________
5)_______________________________________________________
6)_______________________________________________________
7)_______________________________________________________
8)_______________________________________________________
9)_______________________________________________________
Answer:
Communities of Practice generally come together voluntarily with no specific reporting
structures or accountabilities.
Answer:
Group norms which affected production despite the physical environment became
known as the ____________________.
Answer:
According to Fiedler, the type of approach or style an effective leader would choose is
dependent on task, relationship, power, and situation.
Answer:
We more likely make choices that support our value system than choices that will not.
Answer:
Bridges link groups together by having membership in two or more groups.
Answer:
Abuses of power are often associated with behaviors that marginalize others and
attempt to maintain the status and position of the person(s) exercising power.
Answer:
Strategic organizational communication tends to be one-way, from management to
employees or other stakeholders.
Answer:
Organizing is an attempt to bring order out of chaos or to establish organizations.
Answer:
Salancik and Pfeffer suggest that it is impossible to understand the basic determinants
of attitudes or needs.
Answer: