The “Wallenda factor”
a) is an example of focusing on failure.
b) demonstrates problematical organizational goals.
c) is an ability to concentrate on success.
d) none of these
Answer:
A network member who is a member of one group and transmits information from that
group to another is known as a(n)
a) liaison.
b) bridge.
c) gatekeeper.
d) isolate.
e) participant.
Answer:
Which of the following communication career options is generally related to nonprofit
or government organizations?
a) internal communication
b) external communications
c) sales
d) human services
e) research
Answer:
Ethics are
a) values.
b) standards of evaluation for behaviors.
c) behaviors of others.
d) measures of importance.
Answer:
The most important aspect for improving knowledge or information deficits barriers is
a) having employees who are not close to the problem implement change
b) reducing data collection time
c) the quality of organizational participation processes
d) none of the above
Answer:
The prefab work group is an invention of the ________________ service industry.
a) Italian
b) European
c) African
d) American
Answer:
Artistic, harmony and form refer to what type of value orientation?
a) theoretical
b) economic
c) aesthetic
d) social
e) political
Answer:
Network members who link or connect groups with common information without being
a member of either group are known as
a) liaisons.
b) gatekeepers.
c) isolates.
d) participants.
e) nonparticipants.
Answer:
According to Fayol, the strongest organization exhibited union of purpose. This is his
principle known as
a) stability of tenure of personnel.
b) unity of direction.
c) esprit de corps.
d) unity of command.
Answer:
Group leaders who emerge (rather than those who are appointed or elected)
a) frequently have rigid communication behaviors and make authoritarian statements.
b) have relatively low communication apprehension.
c) have relatively high communication apprehension.
d) both a and c
Answer:
The formal and informal patterns of communication that link organizational members
are known as
a) networks.
b) channels.
c) directionality.
d) load and distortion.
Answer:
The father of bureaucracy is
a) Henri Fayol.
b) Frederick Taylor.
c) Max Weber.
d) Herbert Simon.
Answer:
Communication constitutes organization (CCO) refers to
a) the continual process of balance between structure and agency rather than privileging
one or the other
b) the four flows as described by McPhee and Zaug
c) the complexity of the intersection of the four flows
d) only co-orientation
e) three of the above
Answer:
Which statement below is NOT true?
a) In a sense, all careers are communication careers.
b) Careers are the sum total of our job experiences over time.
c) The majority of our organizational time is spent communicating.
d) Factors important for selecting a communication career are not applicable to other
career choices.
Answer:
Problem solving
a) is a part of the decision-making process.
b) includes decision making.
c) is the same as decision making.
d) is none of these.
Answer:
Formal codes of ethics, such as those that guide the medical and legal professions,
a) are common in the communication professions.
b) exist for journalists.
c) are unnecessary in the communication professions.
d) are proposed as guidelines rather than formal codes.
e) two of these.
Answer:
Barriers to valuing diversity include
a) inaccuracies between perceptions of behaviors and actual behaviors.
b) inaccurate perceptions about others.
c) stereotyping, prejudice, and stylistic differences in communication.
d) all of these.
Answer:
Which of the following needs has been identified by Maslow as the belief that one has
satisfied his or her full potential and is engaged in activities for which he or she is
uniquely suited?
a) self-actualization
b) esteem and prestige
c) love and social belonging
d) safety and security
e) physiological
Answer:
Asking what communication is, is the focus of the _______________ approach.
a) functional
b) meaning-centered
c) organizational communicational
d) situational
Answer:
Ethical communication is based on which of the following?
a) supportive climates
b) individual freedom of expression
c) adequate information to make free, informed choices
d) individual freedom of expression and adequate information to make free, informed
choices
Answer:
Organizational influences and individual characteristics interact with which of the
following to contribute to organizational outcomes such as organizational identification,
job performance, communication, and job satisfaction?
a) interpersonal experiences
b) small-group experiences
c) interpersonal and small-group experiences
d) personal needs
Answer:
Communication as organizational culture is a guiding metaphor closely related to
a) ‘shared realities.”
b) ethnic backgrounds.
c) input, throughput, and outputs.
d) many other variables that influence communication.
Answer:
When we consider organizational communication as message:
a) the communicators are linked together by channels and messages.
b) message fidelity is important.
c) message symbols are important.
d) all of the above.
Answer:
Branding is most closely associated with which of the following:
a) image building
b) a specific promotion
c) organizational reputation
d) social media
e) a and c
f) none of the above
Answer:
The process model of communication consulting
a) is a metaphor of the medical field.
b) uses relevant members of the organization.
c) relies on purchased services.
d) all of these.
Answer:
Interpersonal attraction typically results from
a) perceived similarity and proximity.
b) positive reinforcement and reward.
c) some degree of complementarity characteristics.
d) all of these.
Answer:
Which of the following organizational relationships can be described as the primary
interpersonal relationship structured by the organization?
a) top management
b) supervisory-employee
c) peer relationships
d) group relationships
Answer:
Trust in one’s supervisor is related to
a) timely feedback
b) confidence in leadership
c) information flow
d) all of the above
Answer:
The approach to leadership study which focuses on discourses is known as
a) discursive leadership
b) transformational approaches
c) trait approaches
d) style approaches
Answer:
Conflict can be
a) productive.
b) creative.
c) counterproductive.
d) a stimulus for change.
e) all of these.
Answer:
Internal communication specialists should have extensive backgrounds in interpersonal
and organizational communication, with an emphasis on human relations.
Answer:
Criticizing personal style rather than messages does not interfere with our ability to
accurately listen.
Answer:
Nonparticipants more than network isolates demonstrate more communication and
relationship ability.
Answer:
It is not possible to be committed to a position while at the same time remaining open to
new information.
Answer:
Communication seen as a process of meaning development and social production of
perceptions, identities, social structures, and affective responses is known as
____________.
Answer:
Transactional leadership requires leaders to motivate followers by personal example,
through appeals to higher level needs, and by the establishment of a vision.
Answer:
_______________, a German sociologist, is frequently referred to as the father of
bureaucracy.
Answer:
Administrative assistants are rarely gatekeepers.
Answer:
Nonparticipants refrain from communication out of inability and fear.
Answer:
An individual fulfilling a bridge communication role is a member of one group and
transmits information from that group to another, actually forming a bridge between the
two.
Answer:
Peters and Waterman contend that excellent companies have a bias for action, are close
to the customer, are hands-on, value-driven, and stick to the knitting.
Answer:
Communication constitutes organization describes balances between ________and
_____________.
Answer:
The network property of ______________ refers to the frequency and length of
interactions among linked individuals.
Answer:
GDSS systems, cellular phones, pagers, and desk-top publishing are all examples of
computer-mediated communication and information systems.
Answer:
Karl Wallace’s guideline of the __________________ refers to ethical communication
which presents information as openly and fairly as possible and with concern for
message distortion.
Answer:
Organizational communication is really just interpersonal communication in an
organizational setting.
Answer:
The factors Herzberg found to be _________________ were work itself, achievement,
growth and responsibility, recognition, and advancement.
Answer:
Positive self- and other-regard is closely related to Littlejohn and Jabusch’s four
communication competencies.
Answer:
Allport, Vernon, and Lindzey suggest that ______________ values focus on the
discovery of truth, knowledge, and order.
Answer: