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Documenting the formal performance appraisal review is not recommended because it
will create a more defensive climate between the interviewer and interviewee.
Answer:
Your author suggests that it is not effective for an organization to develop symbolic
reminders of the core values to reinforce the corporate culture.
Answer:
Effective communicators use discussion-terminating retorts in order to develop, send
and sustain a core message.
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An ethical communicator always tries to minimize the use of ambiguous language.
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Meanings cannot be constructed without an actual verbal message from a sender.
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Undercommunicating is more problematic than overcommunicating.
Answer:
Your author highlights Lawrence of Arabia as an example of how not to approach
boundary spanning.
Answer:
Most innovations spring from "little" ideas or minor modifications instead of from
revolutionary big ideas or paradigm shifts.
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To effectively communicate, it is more important to be attentive to interpretation rules
than to regulative rules.
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For the most part, the majority of CEOs have a similar perception of the company as
their employees.
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"Context" and 'situation" represent similar concepts.
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There is a reason why employees distrust the grapevine as an information
source: research reveals that it is not highly accurate.
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A major change has been introduced into a company. Employees are trading favors and
trying to make deals with the change initiators. Appropriate actions for the change
initiator(s) would be to foster impressions that they agree with employees and to give in
to employee demands.
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The difference between tacit knowledge and explicit knowledge is that
explicit knowledge can be expressed in terms of formulas and models, whereas
tacit knowledge is more like a 'sixth sense."
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According to your author, credibility is an "efficiency tool," as it helps people pay
attention to messages from sources they deem competent, dynamic and have their best
interests in mind.
Answer:
