Communicating for Managerial Effectiveness: Problems, Strategies, Solutions 5th Edition

Documenting the formal performance appraisal review is not recommended because it will create a more defensive climate between the interviewer and interviewee. Answer: false false false Your author suggests that it is not effective for an organization to develop symbolic reminders of the core values to reinforce the corporate culture. Answer: false false false Effective communicators use discussion-terminating retorts in

Which statements are true? a. Few employees receive useful feedback about their performance b. A company should place more emphasis on designing an effective formal performance appraisal process than on communicating informal feedback c. A manager should focus only on the positive accomplishments of the employee d. a and b e. a and c Answer: a a a Communicators should

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 1: Understanding Communication Multiple Choice 1. Your author discusses numerous propositions about communication. An implication of them for managers is that they need to ___ a. explore the context of employees b. increase the

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 2: Examining Communication Approaches Multiple Choice 1. What Type of manager would mostly likely say, Being able to clearly and precisely put thoughts into words. a. Arrow b. Circuit c. Dance d. All of the

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 3: Scrutinizing Ethical Issues Multiple Choice 1. An employee goes public with information about safety abuses in the organization. This is an example of a. ambiguity b. gossip c. leaks d. whistle-blowing Ans:

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 4: Imparting the Organizational Culture Multiple Choice 1. What does the author recommend in communicating the organizational culture? a. craft actionable cultural statements b. link values with specific behaviors c. use financial resources to

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 5: Selecting and Using Communication Technologies Multiple Choice 1. The potential benefits that could have been received by selecting an alternate channel best defines what type of channel cost? a. opportunity costs b. learning costs

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 6: Managing Data, Information, Knowledge and Action Multiple Choice 1. Data which provides relevant clues or news best defines a. data b. information c. knowledge d. action Ans: b Ans: b Ans: b

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 7: Providing Performance Feedback Multiple Choice 1. The basic questions to address when developing a successful feedback system include all of the following except a. Do employees know their job responsibilities? b. Do employees know

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Ans: e 1 Ans: e 1 Ans: e Chapter 8: Communicating Across Organizational Boundaries Multiple Choice 1. ___ bring together people from different departments to manage a project. a. brainstorming sessions b. matrix

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 9: Communicating About Change Multiple Choice 1. The central focus of the ____ approach is not on who champions the change, but on what is right in the given situation. a. Top-down b. Bottom-up c.

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 10: Cultivating the Innovative Spirit Multiple Choice 1. The evaluation criteria, Is the idea possible? is the critical question to ask in what stage? a. idea generation b. feasibility analysis c. viability assessment d.

Clampitt, Communicating for Managerial Effectiveness 5e Instructor Resources: Testbank 1 Chapter 11: Building a World-Class Communication System Multiple Choice 1. The message strategy where managers shower employees with all kinds of information, hoping that employees will be able to sort out the significant from insignificant,

The "Sample Appraisal Interview" presented in the chapter between the banking employee, Chris, and the manager, provides an example of a "best practices" approach to conducting a formal appraisal interview. Answer: False False False A ___ success occurs when the results are positive but the organization does not learn from the experience. a. Temporary b. Enduring c. Potential d.

An employee anonymously passes on information to his supervisor that another worker is selling corporate secrets to a competitor. This is an example of a. whistle-blowing b. secrecy c. leaks d. lying Answer: c c c The basic questions to address when developing a successful feedback system include all of the following except a. Do employees know their job

Creating strategic knowledge-sharing communities is an effective way to manage the knowledge-action relationship. Answer: true true true In deciphering meaning, the content of communication is usually more important than the context of communication. Answer: false false false In her book, Secrets, Sissela Bok admonishes that secrets are never justifiable, because they are usually held for dishonorable reasons. Answer: false false false Your author argues