Clampitt, Communicating for Managerial Effectiveness 5e
Instructor Resources: Testbank
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Chapter 2: Examining Communication Approaches
Multiple Choice
1. What Type of manager would mostly likely say, “Being able to clearly and precisely
put thoughts into words.”
a. Arrow
b. Circuit
c. Dance
d. All of the above
2. What type of manager would most likely say, “Being aware of the interaction
patterns between people to be able to adapt messages as well as interpret them in
light of these patterns.”
a. Arrow
b. Circuit
c. Dance
d. All of the above
3. Which communication orientation is based on the assumption that “understanding =
effective communication”?
a. Arrow
b. Circuit
c. Dance
d. All of the above
4. A strength of the Arrow Approach is
a. An emphasis on the relational aspect of communication
b. An emphasis on encouraging managers to clearly think out their ideas
c. An emphasis on encouraging managers to provide sufficient specificity in their
instructions
d. All of the above
e. b and c
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5. If a person greets me and I return the greeting, this is an example of a(n)
a. regulative rule
b. interpretation rule
c. co-orientation rule
d. none of the above
6. When my friend remarks, “That’s very interesting,” he really means the subject is
uninteresting. This is an example of a(n)
a. regulative rule
b. interpretation rule
c. co-orientation rule
d. none of the above
7. In which management orientation is the receiver seen as a passive information
processor?
a. Arrow
b. Circuit
c. Dance
8. The Schramm Model of communication most typifies which management
orientation?
a. Arrow
b. Circuit
c. Dance
d. Integrative
9. “Effective communication” to an Arrow manager means
a. Listening to employees so they’ll be happy
b. Being open and understanding
c. Speaking with credibility and authority
d. None of the above
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10. A ____ manager would most likely say, “My e-mail gave specific and explicit
directions. Sometimes I think my employees intentionally want to screw things up.”
a. Arrow
b. Circuit
c. Dance
11. An underlying assumption of the ____ manager is that credibility is something the
speaker possesses and not something given to the speaker by the audience.
a. Arrow
b. Circuit
c. Dance
True/False
12. To effectively communicate, it is more important to be attentive to interpretation
rules than to regulative rules.
13. Circuit managers are usually more effective communicators.
14. An underlying assumption of the Dance manager is that understanding is the
primary goal and is always more acceptable than ambiguity.
15. Circuit managers would most likely explain communication breakdowns by saying
that people failed to develop a proper – or supportive — communication climate.
a. true
b. false
Clampitt, Communicating for Managerial Effectiveness 5e
Instructor Resources: Testbank
Short Answer
16. Provide an example of a dysfunctional listening rule that some communicators
unconsciously adopt.
17. Describe 2 potential objectives for a communicator asking, “How are you doing”?
How could these different objectives lead to a misimpression or unnecessary
conflict? Provide an example.
18. List and explain 3 major differences between the Arrow and Circuit view of
communication.
19. What are the major differences between interpretative and regulative rules? Provide
examples.
20. List and explain 3 specific ways in which the Dance metaphor enriches our
understanding of communication.