Trust in a supervisor is an important factor for open, upward communication.
Answer:
The organic metaphor of the dynamic system is used in the Meaning-Centered approach
to understand organizational communication.
Answer:
Likert based his theory of _______________________ on effectively functioning
groups linked together structurally throughout the entire organization.
Answer:
The Motivation-Hygiene theory of Frederick Herzberg emphasizes the influence of both
internal and external factors in explaining human behavior.
Answer:
Simon argued that individuals often make organizational decisions while realizing their
decisions are based on partial information. Simon called this process ______________.
Answer:
Identifying numerous manageable issues, describing behaviors and outcomes to be
avoided, exhibiting concern for both facts and feelings, and offering compromises from
original positions are tactics for conflict ________________.
Answer:
There is disagreement about what constitutes ethical communication.
Answer:
Decision making is the process of choosing from among several alternatives, while
problem solving is a multistage process for moving an issue, situation, or state from an
undesirable to a more desirable condition.
Answer:
A supervisor who thinks an employee shares similar values is more likely to view that
employee as competent.
Answer:
Communication plans put strategy into action but are rarely the responsibility of
communication professionals.
Answer:
Ashcraft believes that there are distinctions between bureaucratic and feminist
organizations.
Answer:
Likert’s concept of participative management rested on his contention that the
supportive atmosphere of the effective group promoted creativity, motivated people to
use the communication process as both senders and receivers, and exerted more
influence on leadership than in other types of systems.
Answer:
Since crises are rare and hard to predict, it is not cost-effective to plan in advance for
crisis management.
Answer:
The Hawthorne effect was the first documentation in industrial psychological research
of the importance of human interaction and morale for productivity.
Answer:
Socialization refers to the active organizational attempts to help members learn
appropriate behaviors, norms, and values.
Answer:
The Standard Agenda consists of six basic components. List the parts of the process.
1)______________________________________________________
2)_____________________________________________________
3)______________________________________________________
4)______________________________________________________
5)______________________________________________________
6)______________________________________________________
Answer: