Emotional labor jobs require regulated emotions because they entail voice or face
contact with the public, require workers to produce certain reactions to customers, and
are regulated by employers who control the emotional activities of their workers.
Answer:
_______________ messages are characterized by the communication tactics of message
ownership and descriptive language.
Answer:
When we have a sense of “we” or belonging with an organization, we are said to
______________ with that organization.
Answer:
Communication climate is the objective, descriptive reaction of organization members
to the organization’s communication events, their reaction to organizational culture.
Answer:
The Human Behavior School shifts the emphasis from the structure of organizations,
work design, and measurement to the interactions of individuals, their motivations, and
influence on organizational events.
Answer:
____________________ needs, according to Maslow, are the basic body needs of food,
sleep, sex, and survival.
Answer:
Communication professionals may face a variety of ethical dilemmas as a result of
rendering professional services.
Answer:
The very activity of organizing can be described as synonymous with the
decision-making process.
Answer:
Argyris, Drucker, and Bennis define communication effectiveness as a central element
for overall leadership effectiveness.
Answer:
Salancik and Pfeffer propose that a person’s needs and attitudes are determined by the
information available to them at any given time.
Answer:
Clegg contends that postmodernism rejects the concepts of task specialization, mass
consumption, and specialized jobs for which workers are completely trained.
Answer:
In systems theory, the system’s self-corrective mechanism is called the system’s
__________________.
Answer:
Five frequently described conflict styles are: _________________, ______________,
______________, ______________, and _______________.
Answer:
Sociotechnical integration rested on two assumptions: (1) organizational production is
optimized through optimizing social and technical systems, and (2) a constant
interchange exists between the work system and the broader environment.
Answer:
High-reliability organizations are structured to work mostly in stable, low-risk
industries.
Answer:
Strategic communication and organizational communication are separate processes.
Answer:
Skinner’s theory suggests communication about rewards will be motivational only as
long as rewards are linked to specific behaviors.
Answer:
In Peter Senge’s The Fifth Discipline, five disciplines converge to innovate learning
organizations.
Answer:
Safety and security needs, according to Maslow, are the basic body needs of food,
sleep, sex, and survival.
Answer:
The more similar organizational and individual values, the more likely the individual is
to positively identify with the organization.
Answer: