Which one is NOT a factor in changing the role of managers in current and future
organizations?
a) lower global productivity
b) increasing competition among firms
c) emphasis on speed, service, and information
d) need to develop previously un(der) employed workers
Answer:
Social support groups are
a) quality teams.
b) steering committees.
c) focus groups.
d) all of these.
e) none of these.
Answer:
Communication apprehension
a) could be expressed in the level of stage fright or nervousness exhibited by a novice
public speaker.
b) can predispose a person to accept or refuse an occupation choice.
c) both a and b
d) neither a nor b
Answer:
Informal organization groups come together for
a) coffee breaks.
b) individual task accomplishment.
c) social support.
d) all of these.
Answer:
In our fast-paced information society, ______________ emphasis is placed on
innovation and creativity and ______________ emphasis is placed on the layers of
management control.
a) less; more
b) more; less
c) equal; equal
d) none of these
Answer:
“Sensitivity,” in an organizational communication sense, may be defined as
a) The ability to accurately sense organizational meanings and feelings.
b) Taking responsibility for more sensitive communication in the organization.
c) Analysis of organizational processes in a sensitive way.
d) None of these.
Answer:
“Values,” in an organizational communication sense, may be defined as
a) Taking responsibility for effective communication, thereby contributing to
organizational excellence.
b) Taking a responsible and value-oriented attitude.
c) analysis of organizational beliefs and values.
d) none of these.
Answer:
The values of having comfort, excitement, or a world at peace are examples of
__________ values as described by Rokeach.
a) terminal
b) instrumental
c) prognosis
d) exemplary
Answer:
Which of the following men is credited with the first known attempt to describe broad
principles of management?
a) Herbert Simon
b) Max Weber
c) Terrance Deal
d) Henri Fayol
Answer:
The decision-making approach of Herbert Simon can be best described as
a) an attempt to understand organizations in terms of what types of decisions are made
and with what types of information.
b) the stories, rites, and rituals which influence all of organizational life.
c) decisions to be made about organizational operation contingent upon external
environmental influences.
d) management responsibility for ultimate organization and direction of all work.
Answer:
Physiological needs, safety and security needs, love and social belonging, esteem and
prestige, and finally reaching one’s potential are elements
a) developed by Abraham Maslow.
b) relating to the Hierarchy of Needs theory.
c) Both a and b.
d) Neither a nor b.
Answer:
Network members who are positioned in networks to control the flow of information
through a communication chain are known as
a) liaisons.
b) bridges.
c) gatekeepers.
d) isolates.
e) participants.
Answer:
Truth, rationale, order, and knowledge are what type of value orientations?
a) political
b) social
c) aesthetic
d) economic
e) theoretical
Answer:
The Wallace guidelines for ethical communication behavior include
a) the habit of search.
b) the habit of justice.
c) the habit of public versus private motivations.
d) the habit of respect for dissent.
e) all of these.
Answer:
Which of the following needs are satisfied in organizations through performance
evaluation, job titles, status symbols, and the pride individuals feel in their work
contributions?
a) self-actualization
b) esteem and prestige
c) love and social belonging
d) safety and security
e) physiological
Answer:
Message encoding is
a) the process of formulating messages.
b) choosing content and symbols to convey meaning.
c) both a and b.
d) neither a nor b.
Answer:
Which of the following conflict episode stages refers to the emotional impact the
perception of conflict has on potential conflict participants?
a) latent conflict
b) perceived conflict
c) felt conflict
d) manifest conflict
e) conflict aftermath
Answer:
Teams or groups formed across organizational boundaries are known as
_______________.
a) project teams
b) self-directed teams
c) interorganizational groups
d) focus groups
Answer:
Preferences for conflict styles described as avoidance, competition, compromise,
accommodation, and collaboration would fit which area of Littlejohn and Jabusch’s
model below?
a) knowledge
b) sensitivity
c) skills
d) values
Answer:
Career options in organizational communication include
a) internal communication and external communications.
b) sales and human services.
c) education.
d) research.
e) all of these.
Answer:
Which of the following communication career options is engaged in community
relations, telecommunications systems, and general public relations activities?
a) internal communication
b) external communications
c) sales
d) human services
e) consulting
Answer:
Postmodern organizations can be described as
a) flexible structures with workers who can continually learn.
b) sites of mass production.
c) characterized by market niches.
d) characterized by workplace democracy.
e) a and b.
f) a and c.
g) a, c, and d.
Answer:
The Meaning-Centered approach describes which of the following as essentially
synonymous processes?
a) organizing and decision making
b) function and structure
c) organic and culture metaphors
d) none of the above
Answer:
Allred, Snow, and Miles describe which of the following as core competencies for the
networked organization:
a) partnering skills
b) referral skills
c) relationship management
d) all of the above
Answer:
Which of the following, according to the author, is the best technique for gathering data
in any organization?
a) auditing
b) interviews and questionnaires
c) operational performance data
d) trained observation
e) none of these
Answer:
When we consider organizational communication as constitutive or organizations:
a) it is organizing, decision making, planning, controlling, and coordinating.
b) it is the process through which individuals and organizations attempt goal-oriented
behavior.
c) both a. and b. are true.
Answer:
Feminist, race, and social class theories are concerned with
a) women and minorities
b) the marginalization and domination of diverse people in the workplace
c) the silencing of other than majority voices
d) social class
e) all of the above
Answer:
Workplace stress creates strain for employees and may result in which of the following
outcomes?
a) psychological
b) physiological
c) organizational
d) all of the above
Answer:
Communication competency
a) as perceived by an individual about him/herself can influence the types of
responsibilities he or she will accept in an organization.
b) is related to communication apprehension.
c) may be described as a summation of preferences and predispositions for
organizational communication behavior.
d) both a and b
e) all of the above
Answer:
The problem solving process which focuses on generating participation through a series
of questions is the
a) Standard agenda
b) Experientially-based processes
c) Brainstorming
d) The decision tree
Answer:
Social media are utilized by organizations to
a) create a two-way interaction with various publics
b) replace most current advertising attempts
c) maintain market position
d) test reactions to promotional plans
e) a and d
f) a, c. d
Answer:
Emerging perspectives must include an understanding of the increasing influence of
institutions, ____________ cultures, and technology for organizational communication.
Answer:
The most important resource a group has is its _______________.
Answer:
In the ______________ model for providing professional services, the organization
relates to communication specialists, whether they are organizational employees or
external consultants, by requesting particular services to meet a need the specialist has
not been involved in identifying.
Answer:
The marketing trend known as ________________ ________________
___________________ refers to the process of managing all sources of information
about a product which moves the customer toward a sale and maintains customer
loyalty.
Answer:
Emotionally resisting messages is an important barrier to effective listening.
Answer:
Decision making and problem solving are not as important as leadership for effective
organizations.
Answer:
Integrative and relationship functions of organizational communication are significantly
different.
Answer:
McGregor’s Theory X-Theory Y concept is a way to distinguish between the scientific
and human behavior perspectives.
Answer:
Both liaisons and bridges can engage in boundary spanning.
Answer:
Effective leaders use principled leadership behaviors to address task and procedural
responsibilities but not interpersonal concerns.
Answer:
Leadership and conflict predispositions or preferences are frequently described as an
individual’s combined concern for tasks/goals and people relationships.
Answer:
Individual values of members of the organization are not important to organizational
culture.
Answer:
An employee is more likely to be satisfied with both work and supervision if they
perceive a high degree of communication competency in the relationship with a
supervisor.
Answer:
Noise is always present in one form or another.
Answer:
Fayol identified five basic activities of management. They are ______________,
______________, ______________, ______________, and ______________.
Answer:
Organizational climates which produce defensiveness are characterized by all-too-clear
perceptions of motives, values, and emotions of those in conflict.
Answer:
Bureaucratic authority, according to Weber, was to rest on formalized rules, regulations,
and procedures that made authority “rational legal”.
Answer:
_______________ messages help organizations adapt what they do and how they do it,
and are essential to an open system.
Answer:
Telemarketing is a form of direct marketing.
Answer:
____________-____________ ____________ careers involve the design and
development of research programs to support the ongoing activities of the organization
or chart a course of change.
Answer: