Organizational communication can best be described as
a) the process through which organizations create and shape events.
b) interpersonal communication in an organization.
c) formal communication systems in organizations.
d) informal and formal communication systems in organizations.
Answer:
High-reliability organizations structure communication with
a) redundancy.
b) formal protocols
c) informal strategies
d) a and b
e) b and c
Answer:
In their discussion of communication competency, Jablin and Sias suggested an
ecological model that revolves around which of the following components?
a) Microsystems
b) Mesosystems
c) Macrosystems
d) Exosystems
e) All of the above
Answer:
The Functional tradition in organizational communication seeks to understand
organizations by
a) studying communication functions and structure.
b) studying organizational culture.
c) studying power, decision making, and organizing.
d) all of these.
Answer:
Which of the following is NOT one of the five basic activities of management as
described by Henri Fayol?
a) planning
b) organizing
c) communicating
d) coordinating
Answer:
Which of the following does not represent Critical Theory?
a) criticism, critique of society and organizations.
b) desire to generate more participation and democracy in organizations.
c) reconstruction of reason and rationality.
d) changing from capitalism to other economic systems.
Answer:
Which of the following environmental trends SHOULD NOT be considered as part of
an environmental scan?
a) economic environment
b) political environment
c) demographics
d) competitive environment
e) internal organizational skills and values
f) all of the above should be considered
Answer:
Which of the following statements is true?
a) Productive groups emphatically support their members rather than assuming a
rational neutrality based on “pure” objectivity.
b) Productive groups accept others who have different values and beliefs.
c) Both a and b are true.
d) Neither a nor b is true.
Answer:
A competent work team member, according to Larson and Lafasto, possesses
a) the capability of collaborating effectively.
b) a strong desire to contribute.
c) essential skills and abilities.
d) all of these.
Answer:
Innovation is about improving a problem, process, or idea.
Answer:
In a communication network, when persons interacting are equally exchanging
information we describe their link as symmetrical.
a) asymmitrical.
b) asymmetrical.
c) strength.
d) reciprocity.
Answer:
Values are
a) guidelines for behavior.
b) subjective.
c) organized systems of attitudes.
d) both subjective and organized systems of attitudes.
e) all of these.
Answer:
When we consider organizational communication as people:
a) Individuals bring unique characteristics which influence how information is
processed.
b) People share both task/work and interpersonal relationships.
c) Both a and b.
d) None of the above.
Answer:
According to Skinner,
a) the individual’s needs are more important than attempts to influence individual
behavior.
b) communication must be directed to specific behaviors in order to influence that
behavior.
c) satisfaction and dissatisfaction on the job are prime areas of concern.
d) all of these
Answer:
Although Fayol did not describe it as such, he was recognizing the importance of
credibility in _______________ when he described the difference between a job title
and what he called personal authority.
a) management
b) leadership
c) unity of command
d) discipline
Answer:
Which of the following conflict episode stages refers to the awareness that differences
exist?
a) latent conflict
b) perceived conflict
c) felt conflict
d) manifest conflict
e) conflict aftermath
Answer:
Tolbert, Zucker and later Kuhn describe a process of institutionalization which involves
which of the following:
a) innovation
b) habitualization
c) sedimentation
d) d, objectification
e) all of the above
Answer:
When we consider organizational communication as meaning:
a) it creates and shapes organizational events.
b) it is the process through which organizational meanings are generated.
c) it creates multiple perceptions of events and realities.
d) all of the above.
Answer:
In well-planned strategic organizational communication, messages:
a) initiate with management.
b) are the same for all stakeholder groups.
c) are based on analysis of the environment.
d) travel in one direction.
Answer:
Relationship messages can best be described by
a) decision making and market analysis.
b) status symbols, integration among supervisor/employees, peers.
c) task definition.
d) task evaluation.
e) problem solving.
Answer:
Human communication can best be described as
a) interpersonal communication in a variety of contexts.
b) a natural process.
c) the process through which we construct shared realities.
d) none of the above.
Answer:
Change messages can best be described by
a) organizational policies.
b) individual/organizational goals.
c) new idea processing and environmental inputs.
d) decision making and problem solving.
e) c and d.
Answer:
Problem solving can be characterized as
a) a purely rational process
b) A purely emotional process
c) Both rational and intuitive
d) None of the above
Answer:
Project teams are formed
a) to accomplish a specific task.
b) with highly specialized individuals.
c) to develop a new product.
d) all of these.
Answer:
The theoretical attempt to balance human social-psychological needs with
organizational goals is known as
a) contingency theory.
b) systems theory.
c) participative management.
d) sociotechnical integration.
Answer:
Which of the following motivation approaches suggests that human behavior can be
motivated and is influenced by rewards in the individual’s environment?
a) Maslow’s approach
b) Skinner’s approach
c) Herzberg’s approach
d) Salancik and Pfeffer’s approach
Answer:
Barriers to problem solving are identified in these areas:
a) task, procedural, and interpersonal.
b) upper, middle, and lower management.
c) neither a nor b
Answer:
The Hawthorne effect can be best described as
a) evidence of the importance of physical working conditions.
b) support for Scientific Management principles.
c) evidence of the importance of informal peer interactions as related to work
production.
d) none of these.
Answer:
Knowledge for the occupational exchange includes
a) occupational information and general knowledge.
b) orientations to work and workers.
c) technical requirements.
d) product/service interests.
Answer:
Which of the following does not describe a bona fide group?
a) a group with permeable boundaries.
b) a group which is influenced by its environment.
c) a group with fixed boundaries and members with only one group membership.
d) most of our organizational groups.
Answer:
Which of the following represent Gibb’s defensive characteristics?
a) problem description, problem orientation, equality
b) spontaneity, neutrality, superiority
c) evaluation, control, strategy
d) all of these
Answer:
Which of the following conflict styles refers to the preferences or behaviors of
individuals who are unlikely to pursue their own goals/needs or to support relationships
during conflict?
a) avoidance
b) competition
c) compromise
d) accommodation
e) collaboration
Answer:
When we consider organizational communication as a process:
a) It is an ongoing process without distinct beginnings and endings.
b) The process includes patterns of interactions among organizational members and
those external to the organization.
c) the process is evolutionary and culturally dependent.
d) all of the above.
Answer:
Identification, socialization, communication rules, and power all are described as part
of which of the following processes?
a) decision making
b) organizing
c) influence
d) problem solving
e) none of the above
Answer:
What task force groups _______________, steering committees _______________.
a) implement; recommend
b) recommend; analyze
c) initiate; recommend
d) recommend; implement
Answer:
_______________ is the term we use to describe intrapersonal experiences that
influence behavior.
Answer:
Descriptive messages are characterized by two basic tactics: message ownership and
evaluative language.
Answer:
__________________ _______________communication tactics for leadership include
visualizing abstract ideas, stating desired outcomes, and articulating reasons for actions
and goals.
Answer:
Primary work teams are ad hoc groups which are designed to work on
non-organizational goals.
Answer:
Institutions provide our environments relatively stable traditions, practices, standards,
customs, rules and laws.
Answer:
The ______________ leader or manager makes decisions with little influence from
others.
Answer:
Rensis Likert proposed that employee-centered management was superior to the
prescriptions of the Scientific Management approach.
Answer:
Open systems continually take in new information, transform that information, and give
information back to the environment.
Answer:
In the __________________ model for providing professional services, the
communication professional examines, identifies symptoms, and prescribes
intervention.
Answer:
Focus groups are a collection of individuals who have no familiarity with a problem,
which helps to gain an “unattached” approach to the problem.
Answer:
Relationship messages are characterized by decision making, market analysis, new idea
processing, environmental inputs, employee suggestions, and problem solving.
Answer:
The most important preparation for our rapidly changing technological environment is
an __________ which supports life-long learning.
Answer:
Relationships with peers are primarily task-oriented.
Answer:
Fayol’s five basic activities of management are planning, organizing, commanding,
coordinating, and controlling.
Answer:
Individuals’ perceptions of their communication competencies generally do not
influence their organizational experiences.
Answer:
Emotion effectively separates our personal and professional lives.
Answer:
Research has found that the credibility of the supervisor is secondary to organizational
status in determining who is approached for task, political, and social information.
Answer:
_________________ is famous for the decision-making approach to organizations
which suggests that organizational behavior is a complex network of decisions, with
decision-making processes influencing the behavior of the entire organization.
Answer:
A current marketing trend is toward increased advertising and other forms of mass
marketing.
Answer: