The competency components which the text seeks to develop are
a) Theory, practice, and communication.
b) Knowledge, sensitivity, skills, and values.
c) Attitudes, outcomes, and ethical responsibility.
d) All of these.
Answer:
Which of the following are factors individuals bring to the occupational exchange?
a) general communication abilities
b) socioeconomic goals
c) achievement aspirations
d) all of these
Answer:
Which of the following groups might be considered organizational stakeholders?
a) stockholders.
b) customers.
c) employees.
d) all of the above.
Answer:
Which is not a form of active resistance?
a) appearing to agree while not making the desired change
b) attempts to get others to not back the change
c) slow response to requests
d) sabotage
Answer:
Organizational excellence depends mainly upon
a) Managers and executives who are committed to improving and upgrading the
organization.
b) A clear understanding of what an “information” society is.
c) Process understanding and interpersonal sensitivity among coworkers.
d) The communication competencies of all organizational members.
Answer:
Which of the following can reduce equivocality?
a) the process of organizing
b) communication processing rules
c) communication cycles
d) all of the above
e) none of the above
Answer:
Situational leadership related to the maturity of the follower group is described by
a) Hersey and Blanchard.
b) Fiedler.
c) Blake and Mouton.
d) Bennis and Nanus.
Answer:
In terms of Pondy’s five conflict stages, which statement below is NOT true?
a) Latent conflict conditions always exist in one form or another, although they might
not produce conflict.
b) In the perceived conflict stage, it is possible that only one person in a relationship or
situation will perceive a potential Conflict
c) The felt conflict stage precedes actual conflicting behaviors.
d) Manifest conflict is the first stage of a conflict episode and, if handled well, helps
one avoid having to go through the other stages.
Answer:
An organization’s communication climate
a) refers to the level of rainfall and average temperature in that locale.
b) indicates symmetry among equals.
c) indicates the evaluation of the culture of the organization by its members.
d) both b and c.
Answer:
In Weick’s view, which one of the terms below does NOT belong in a meaning-centered
approach?
a) interaction
b) organizing
c) “the substance of organizing”
d) organization
Answer:
Advertising campaigns are most related to:
a) message development
b) media selection
c) budget
d) intended audiences
e) all of the above
Answer:
The following is an example of which kind of message tactic(s)?
“Some of us think you haven’t been yourself lately.”
a) message ownership
b) descriptive language
c) ineffective
d) all of these
Answer:
Which of the following managerial beliefs about employees contribute to organizational
silence barriers?
a) a belief that employees are self-interested
b) a belief that leadership and management know best
c) a belief that unity is important and dissent is to be avoided
d) all of the above
e) none of the above
Answer:
Which of the following conflict episode stages refers to underlying conditions in
organizations and individual relationships that have the potential for conflict?
a) latent conflict
b) felt conflict
c) perceived conflict
d) manifest conflict
e) conflict aftermath
Answer:
Message functions are of three general types. These types are
a) rules, regulations, and policies.
b) organizing, relationship, and change.
c) new ideas, altering existing procedures, and problem solving.
d) grapevine, formal system, and peer.
e) a and d.
Answer:
The statement, “the best management is a true science, resting upon clearly defined
laws, rules and principles, as a foundation,” best describes the
a) Scientific Management perspective.
b) Human Behavior school.
c) Integrated perspectives.
d) Scientific Management and Integrated perspectives.
Answer:
Organizing messages can best be described by
a) individual role definitions.
b) decision making.
c) rules and regulations.
d) organizational policies.
e) rules, regulations, and organizational policies.
Answer:
“Skills,” in an organizational communication sense, may be defined as
a) The ability to accurately analyze organizational situations and to effectively initiate
and consume organizational messages.
b) Taking responsibility for more skillful organizational communication.
c) Analysis of organizational sending and receiving skills regarding communication
messages.
d) None of these.
Answer:
Maslow’s Hierarchy of Needs identifies which of the following needs?
a) love, social belonging
b) safety and security
c) communication satisfaction
d) two of these
Answer:
That job attitudes are a matter of fit between a person’s individual needs and the specific
characteristics of a given job are both tenets of
a) Social Informational Processing theory.
b) Maslow’s Hierarchy of Needs theory.
c) Motivation-Hygiene theory.
d) Skinner’s positive reinforcement theory.
Answer:
John Baird (1977) defines a group as a collection of two or more persons who
a) have no organizational structure.
b) communicate over time to achieve personal and group goals.
c) have nothing in common except to achieve group goals
d) both a and b.
Answer:
Which of the following approaches characterizes human behavior from both the
scientific and human behavior perspectives?
a) Participative management
b) Theory X and Theory Y
c) Theory Z
d) contingency theory
Answer:
The purpose of a self-analysis for career planning is to
a) help you understand personal influences for career choices.
b) identify achievements that have been valuable to you.
c) define skills used in important achievements.
d) make more money.
e) a, b, and c.
Answer:
When one individual in a network gives more information than another, we describe
their link as
a) symmetrical.
b) asymmetrical.
c) strength.
d) reciprocity.
Answer:
Which of the following motivation theories suggests that satisfaction and dissatisfaction
are not polar opposites?
a) Hierarchy of Needs theory
b) Social Information Processing theory
c) Motivation-Hygiene theory
d) Stimulus-Reward theory
Answer:
Which of the following conflict styles refers to the preferences or behaviors of
individuals who prefer to balance people concerns with task issues and often approach
conflict with a give-and-take attitude that contributes to negotiation?
a) avoidance
b) competition
c) compromise
d) accommodation
e) collaboration
Answer:
Emotion suppression in organizations can lead to which of the following costs?
a) suppressed conflict
b) reduced information flow
c) loss of voice in the organization
d) all of the above
e) none of the above
Answer:
In strategic organizational communication, messages are:
a) deliberately generated.
b) based on environmental data, analysis, and strategy selection.
c) guided by organizational objectives.
d) all of the above.
Answer:
Whether or not we choose to attempt leadership is related to
a) our assessment of our own competencies.
b) the needs of the situation.
c) the receptivity of the follower group.
d) our potential influence (power) base.
e) all of these.
Answer:
Which of the following predispositions for organizational communication behavior has
been associated with individuals in jobs with low communication requirements, who
believe themselves less competent than others, who exhibit lower job satisfaction than
their counterparts, and who do not advance in their organization as their technical skills
might suggest they could?
a) communication apprehension
b) leadership preferences
c) conflict preference
d) communication apprehension and leadership preferences
Answer:
Fayol called for a fair price for services rendered. This was his principle of
a) subordination of individual interests to the general interest.
b) order.
c) equity.
d) remuneration.
Answer:
People generally choose careers based on
a) advice from people close to them.
b) awareness of career options.
c) availability of training.
d) all of these.
Answer:
The success of quality teams in ______________ and increasing concern for product
quality in _______________ have generated intense interest in this quality control
device.
a) Japan; the U.S.
b) the U.S.; Europe
c) Europe; Japan
d) none of these
Answer:
Communication networks develop as a result of both formal organization and informal
social contact.
Answer:
____________ organizations are made up of units that could exist on their own, but by
interacting with each other can produce more potent and competent organizations.
Answer:
Low-status organizational members can determine what channels they personally want
to use and can determine what modes others must use in communicating with them.
Answer:
__________________ _______________communication tactics for leadership include
communicating constancy, identifying values and relating values to action, and
encouraging access through planned communication interaction.
Answer:
Today’s highly competitive business environment has contributed to increased customer
focus and an outside-in marketing orientation.
Answer:
Communication constitutes organization (CCO) extends the Functional tradition.
Answer:
The culture of an organization describes how the organization does things and how
people talk about how they do things.
Answer:
Change messages are characterized by individual role definition,
individual/organizational goals, status symbols, and integration among
supervisor/subordinates, and peers.
Answer:
The result, the consequence, or the outcome of the communication exchange is known
as the ______________.
Answer:
Intrapersonal conflict is readily observable through overt behaviors.
Answer:
The medium through which the message is transmitted is the message
______________.
Answer:
__________________ power is a result of others identifying with the leader.
Answer:
____________ ____________ careers generally involve non-profit or government
organizations.
Answer:
Communication, from the Scientific Management point of view, was to be a tool of
management designed to facilitate task completion and, as such, was to operate as one
of many organizational variables.
Answer:
Research reports that trust is a major factor supporting accuracy in upward
communication.
Answer:
Suppressing differences of opinion in a group is a positive behavior which benefits the
group in the long run.
Answer: