Archives: Quiz

Which of the following is a primary result of the change in the nature of communication as a result of mobile technology? A. Spelling and grammar skills have improved. B. The relationship between senders and receivers has been altered. C. […]

Which of the following allows the writer to borrow from something familiar to explain something unfamiliar? A. Attention getting devices B. Analogy C. Circular reasoning D. Cause and effect E. Reinforcement Answer: The ability to create an effective visual aid, […]

What can be done to make sure a remote audience can see what you really want them to see? A. Allow plenty of time for everyone to get connected and familiar with the screen they are viewing. B. View the […]

To increase the likelihood of a résumé generating “hits” in an applicant tracking system, what should be incorporated? A. Multiple pages B. Infographics C. Keywords and phrases used by the employer D. Symbols such as numbers and ampersands E. New […]

When conducting a presentation, it is important to control the pace and pitch of your speaking voice to prevent what type of appearance? A. The appearance of being unprepared B. The appearance of being unconcerned C. The appearance of being […]

For a new entrant to the work force, which of the following would indicate an ability to problem solve and manage projects? A. Job-search websites B. A well written résumé C. Volunteering D. Membership in a student business organization E. […]

In the Work Experience section of the résumé, what positions should receive the largest write up? A. The position that is most closely related to the target position B. The position that you enjoyed the most C. The position where […]

How should a message that was developed using the indirect approach open? A. With a neutral buffer B. With an introduction to the writer C. With an apology for the news D. With reasons for the news E. With a […]

Which of the following allows you to instantly change the flow of your presentation in response to audience feedback? A. Slide builds B. Hyperlinks C. Prezi’s D. Audio clips E. Video clips Answer: Which of the following is true regarding […]

Before sending a message that may contribute to information overload, what should the sender consider? A. If the message is clear and meaningful B. If the purpose is acceptable to the organization C. If the time is right for the […]

Metasearch engine directories use human editors to categorize and evaluate websites. Answer: When a collaborator is located off site, the most productive way of working with that person would be to require attendance at regularly scheduled meetings with the rest […]

Most persuasive messages are requests for action. Answer: A great way to capture and keep the audience’s attention is to integrate storytelling wherever possible. Answer: TRUE Explanation: No matter what the length, look for opportunities to integrate storytelling into the […]

The interest and preferred communication style of your company takes precedence over your own views and personal communication style. Answer: The best way to start an opening is to determine the single most important thing to say. Answer: TRUE Explanation: […]

No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate standard letters. Answer: Podcasts are considered to be media rich communication tools. Answer: TRUE Explanation: Podcasting is the process of recording audio or video files […]

When preparing a written termination notice, the written document should be presented in person if possible. Answer: Blogs are online journals. Answer: TRUE Explanation: Blogs, and online journals that are easier to personalize and update than conventional websites, have become […]

A Social Security number should always be included on a résumé. Answer: Conveying negative organizational news should only be done on social media sites that allow for little audience feedback. Answer: FALSE Explanation: When making negative announcements, match your approach […]

The most important aspect of any presentation is getting the audience to receive, understand, and embrace your message. Answer: Curation tools are used to develop online portfolios on specific topics. Answer: TRUE Explanation: New curation tools, including Pinterest and Scoop.it, […]

Using too many quotes creates choppy writing that gives the impression that all you did was piece together the work of others. Answer: A corporate code of ethics provides employees with explicit ethics policies and procedures for all potential workplace […]

This sentence has correct punctuation: “The telephone rang incessantly in the conference room; distracting the audience. a. true b. false Answer: It is important to avoid ordinary words when you write for business. a. true b. false Answer: b Photographs […]

Navigation pages: a. take you to other pages b. don’t usually have a lot of content c. both of the above d. none of the above Answer: The Web can help you find fascinating information but it can also help […]

Resumes and cover letters are mainly important for helping you: a. get a job b. get an interview c. get reviewers to read your cover letter d. none of the above Answer: You should normally try to stay under what […]

Where is a good place for the bottom line in e-mail? a. at the bottom (or end) of the document b. near the bottom of the document c. in the subject line d. none of the above Answer: The following […]

Because of space limitations, examples are normally inappropriate in an executive summary. a. true b. false Answer: Examples can be presented as bullet points. a. true b. false Answer: a Your cover slide should usually include: a. subtitle b. date […]

Uppercase is good to use in e-mail: a. for headings b. for bullets c. both of the above d. none of the above Answer: Craftsmen include cabinetmakers, tile layers, and they include floor layers. a. correct sentence b. pronoun agreement […]

When you’re showing a bullet slide: a. the first image should normally include the title but no bullets b. the first image should normally include the title and the first bullet c. the first image should normally include the title […]

Where is the most common place for a blueprint in a document? a. at the beginning b. near the beginning, just before you start your main discussion c. at the end d. near the end Answer: In e-mail, it’s generally […]

Common pattern-breakers include: a. involving the audience b. making eye contact to all parts of the room c. working creatively with a partner while giving a presentation d. all of the above Answer: When preparing a group presentation: a. normally […]

The factors Herzberg found to be motivational were work itself, achievement, growth and responsibility, recognition, and advancement. Answer: Human communication is an attempt to share realities with others. Answer: T The Scientific Management theorists believed communication was management’s responsibility and […]

Communication networks represent the formal communication system. Answer: External communications specialists may be required to have a broad range of journalism and media production skills. Answer: T An effect must be immediate to be a true effect. Answer: F F […]

______________________ are general prescriptions about appropriate communication behaviors. Answer: __________________ power comes from the positions, titles, or roles people occupy. Answer: legitimate Norms are rules that dictate expected behavior in a group. Answer: T communication rules ____________________ is often referred […]

Conflict episodes are comprised of the following stages: ________________, ________________, ________________, _____________, and ________________. Answer: Social media are important but not the responsibility of public relations and advertising professionals. Answer: F Fayol’s ______________ or “gang plank” has become known in […]

The sociotechnical approach to organizational theory attempted to balance human social-psychological needs with organizational goals. Answer: __________________ power is the influence leaders have as a result of whom they know and the support they have from others in the organization. […]

Noise is the distortion or interference that contributes to discrepancies between the meaning intended by the source and the meaning assigned by the receiver. Answer: Orientations or predispositions for conflict are the balances individuals try to make between satisfying their […]

Change messages are not essential to an open system. Answer: Systems theorists advance a principle of optimization or looking for minimum output in return for minimum input. Answer: F List the six characteristics of effective communication strategy in organizations. Answer: […]

Value congruence refers to the similarities between individuals in an organization. Answer: The Social Information Processing theory challenges notions that individuals have stable, relatively unchanging internal needs. Answer: T Habermas calls for the use of __________ ________ to reconstitute reason […]

Our government is not an example of a long-standing team because, as the members change, so do the responsibilities of the positions they hold. Answer: Organizational values influence the behaviors of current members of the organization and contribute to the […]

Sources send messages consisting of auditory, visual, olfactory, gustatory, or tactile stimuli in any combination of these five senses. Answer: Organizational influences on individuals include organizational goals, culture, task requirements, policies and procedures, and reward systems. Answer: T _________________participation behaviors […]

Karl Weick’s ________________ model proposes that we make decisions, then render them sensible by explaining the meaning of our decisions. Answer: Reward power is limited to organizationally specified rewards such as salary and promotion. Answer: F Integrated perspectives theories reject […]

Charismatic authority, according to Weber, is based on the specific characteristics of the person exerting authority. Answer: Written channels are more effective when communication requires future employee action or is of a general nature. Answer: T Individuals with high communication […]

Liaisons link or connect groups with common information without being a member of either group. Answer: Upward communication distortion is less likely to occur if the employee has advancement aspirations. Answer: F Systematic environmental scanning is related to higher organizational […]

Practical theory works only with theory. Answer: Fayol proposed fourteen general principles of administration or management. He described the __________________ as the chain of superiors ranging from the ultimate authority to the lowest ranks. Answer: scalar chain Communication apprehension is […]

Gatekeepers rarely receive information which requires them to determine whether or not to transmit that information to the next link or links in the chain. Answer: Irrespective of the approach to leadership, communication competencies are necessary for excellence in leadership […]

Formal networks emerge as a result of individuals who have interpersonal relationships, who exchange valuable information across reporting chains, and who disregard status. Answer: Recent research regarding project teams indicated that during the initial stages of formation, high-performance work teams […]

Bureaucratic authority, according to Weber, represented the ideal for organizations. Answer: Network isolates often are high communication apprehensives and deliberately avoid interactions with others. Answer: T Directional groups are usually less dependent on the communication competencies of individuals than they […]

LMX theory, also known as _________ __________ __________, describes the relationships leaders develop and maintain with their subordinates. Answer: The factors Herzberg found to be motivational were status, interpersonal relations, supervision, policies, working conditions, and salary. Answer: F The grapevine […]

Quintilian’s ideal of the “good man speaking well” is an outdated concept of organizational communication competency. Answer: Career planning should begin as we complete our formal education. Answer: F ______________work across time, space, and cultures. Answer: Virtual teams F Contingency […]

In general, we can say that a major value of conflict is its stimulus for creativity. Answer: Lawrence and Lorsch describe __________________ as the establishment of internal organizational operations contingent or dependent upon external environmental needs and individual needs. Answer: […]

Strategic objectives in conflict are determined not only by orientations or preferences for conflict styles, but by assessments of the probable outcomes of behavior within particular contexts. Answer: Decision making and problem solving are essentially communication processes. Answer: T Since […]

In systems theory, the concept of _________________ rejects the concept of a single course of action to reach a single goal. Answer: Structuration refers to the production of social systems but not to any future reproduction. Answer: F Educational preparation […]

Conflict is inevitable, unfortunately, and is very seldom desirable except for manipulative reasons. Answer: Relationship messages establish how the organization operates. Answer: F According to Rokeach, ______________ values can be described as desirable behaviors or modes of conduct that are […]