Formal networks emerge as a result of individuals who have interpersonal relationships,
who exchange valuable information across reporting chains, and who disregard status.
Answer:
Recent research regarding project teams indicated that during the initial stages of
formation, high-performance work teams had high opinions of peers and did not place
much value on technical expertise.
Answer:
Chester Barnard in his famous work, The Function of the Executive, described the
development and maintenance of a system of communication as a primary
responsibility of executives.
Answer:
Communication, from the Scientific Management perspective, was informal, with peer
communication encouraged.
Answer:
Research about top management in American corporations seems to indicate
capabilities in technical skills may be more important for long term advancement than
communication or decision making.
Answer:
____________ careers represent products and services to potential customers.
Answer:
Karl Wallace’s guideline of the __________________ refers to ethical communication
which willingly explores the complexity of any issue or communication problem.
Answer:
Salancik and Pfeffer conceptualize needs as the results or outcomes produced by an
individual’s perceptions and by the social information available in the work
environment.
Answer:
____________ roles support personal goals and may not be compatible with group
goals and relationships.
Answer:
________________ are unwritten behavior rules.
Answer:
Communication networks are the formal and informal patterns of communication that
link organizational members together.
Answer:
Simon described satisficing as the making of decisions with full information and
confidence that the decision will be the best.
Answer:
Fayol proposed fourteen general principles of administration or management that he
viewed as essential for effective organizations. His principle, which recommended that
orders should come from only one superior, and that a bypass of the chain of command
would be a source for organizational problems, is known as ____________________.
Answer:
Power and status, work requirements, technical capability, and judgments about channel
effectiveness all contribute to the channels selected for organizational communication.
Answer:
Tricia Jones suggests conflict is best handled by focusing on rational discussion of
major points of disagreement.
Answer:
_______________ refers to the amount of information necessary to establish positions
or claims, or to verify what is likely to be correct.
Answer:
_________________ ________________ is a proactive function of public affairs that
involves developing strategies for organizational and environmental change.
Answer:
An individual fulfilling a ______________ communication role is a member of one
group and transmits information from that group to another.
Answer: