Conflict episodes are comprised of the following stages: ________________,
________________, ________________, _____________, and ________________.
Answer:
Social media are important but not the responsibility of public relations and advertising
professionals.
Answer:
Fayol’s ______________ or “gang plank” has become known in organization and
communication literature whereby peers communicate directly without regard to scalar
chain.
Answer:
Active listening includes the processes of hearing, assigning meaning, and verifying our
interpretations.
Answer:
___________________ is credited with the first known attempt to describe broad
principles of management for the organization and conduct of business.
Answer:
Organizations can be described as entities where people work together with random
goals.
Answer:
Rensis Likert believed his linking-pin organizational design could replace an emphasis
on managerial communication.
Answer:
Supportive organizational climates are characterized by evaluation, problem orientation,
strategy, empathy, and equality.
Answer:
Rokeach has identified terminal and instrumental values.
Answer:
In ______________ theory, the organization takes in materials and human resources,
processes materials and resources, and yields a finished product to the larger
environment.
Answer:
Max Weber is frequently referred to as the father of bureaucracy.
Answer:
Employees tend to distort upward information, saying what they think will please their
supervisors.
Answer:
Identifying listening distractions can improve our ability to listen.
Answer:
_______________ refers to the standards by which behaviors are evaluated as to their
morality and their rightness or wrongness.
Answer:
Match each element in column A with the most appropriate selection from column B.
Column A Column B
____ 1 Source-Receiver A formulates messages and
assigns meanings to messages
____ 2 Encoding-Decoding
B distortion or interference
____ 3 Message
C knowledge, sensitivity, skills,
____ 4 Channel and values
____ 5 Noise D results or outcome of the
communication exchange
____ 6 Competence
E environment for the
____ 7 Field of Experience communication interaction
____ 8 Communication Context F sending and monitoring messages
____ 9 Realities and Effects G the medium of transmittal
____ 10 Communication H symbolic attempt to transfer
meaning
I the more common, the easier to
share similar meanings
J construction of ‘shared reality”
Answer:
An individual is either a message source or a message receiver.
Answer: