No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to
accommodate standard letters.
Answer:
Podcasts are considered to be media rich communication tools.
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When writing a negative message, wording should be as positive as possible.
Answer:
Primary research includes sources such as magazine, public websites, books and other
reports.
Answer:
When practicing a presentation, one way to increase your confidence is to visualize
success.
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Unified paragraphs present ideas in a logically connected way.
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Listening is a type of nonverbal communication.
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The AIDA plan will work for direct as well as indirect message formats.
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The opening of routine messages can be used to state the purpose and nature of
information being provided.
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Being in the same physical space is a key distinction in oral medium, in-person
combination.
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Publications that provide information on specific professions and industries are called
trade journals.
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You should always use APA style for documentation in your reports, even if your
employer or client normally uses a different form.
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The basic principles used to create a strong report can easily be adapted to create well
developed website content.
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During the attention phase of the persuasive message, the writer should find some
common ground on which to build their case.
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When writing about a claim or adjustment, it is often most effective to show the reader
how the company is responsible for the issue and clearly identify steps that will be
taken if they don’t honor the claim or adjustment.
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Giving opinions and vague impressions allows the reader to form their own opinion
about the validity of information provided.
Answer:
Whether the interaction takes place online or in person, creating and fostering positive
relationships with colleagues, customers, and others can make or break your career.
Answer:
If asked a question you don’t know the answer to, it is often best to make up a short
response.
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Deductive reasoning works from specific evidence to a general conclusion.
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For a candidate with less than five years of experience, the ideal length for a résumé is
generally one page.
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Large blocks of texts will help draw attention to your qualifications on the résumé.
Answer:
The indirect approach is the most appropriate method to use when developing any
request for action.
Answer:
When speaking, women emphasize content and outcomes and place higher premium on
relationship maintenance.
Answer:
In APA style, titles of articles are put in quotation marks and all important words are
capitalized.
Answer:
When planning an instant message, the message should be planned according to the
rules of oral conversation instead of written conversation.
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AIDA is a unidirectional method that essentially talks at audiences, not with them.
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Ethics are the accepted principles of conduct that govern behavior within a society.
Answer:
Today’s mobile systems can do virtually everything fixed-web collaboration systems
can do.
Answer:
If you use unpublished materials, such as doctoral dissertations or public speeches, as
information resources, you do not need to cite them in your report.
Answer:
From a customer’s standpoint, product and client knowledge is more important than
etiquette.
Answer:
If your online profile does not match what is on a résumé, you won’t be invited for an
interview.
Answer:
Writing an effective business message includes using strong, familiar words, creating
effective sentences, and developing coherent paragraphs.
Answer:
In a chronological résumé, the work experience section typically dominates the résumé.
Answer:
The visual design of a product is considered a benefit of a product.
Answer:
Presentations require the speaker to think on their feet, grasp complex business issues
and handle challenging situationsall attributes needed for promotions.
Answer:
What percentage of top executives say that listening is the most important skill in
getting things done in the workplace?
A. 40 percent
B. 50 percent
C. 60 percent
D. 70 percent
E. 80 percent
Answer:
Which of the following can increase audience interaction and engagement on a
corporate website?
A. Gamification
B. Augmented reality
C. Wearable technology
D. Mobile blogging
E. Cloud based services
Answer:
Which of the following is an advantage to using sentences that are 15 to 25 words long?
A. Medium length sentences can be processed quickly.
B. Medium length sentences are useful for showing relationships among ideas.
C. Medium length sentences are best in showing complex ideas.
D. Medium length sentences are best when listing a number of related points.
E. Medium length sentences are useful when summarizing information.
Answer:
Which of the following should be completed before you begin to complete the
production efforts for the presentation?
A. Finalizing slides
B. Determining linear or nonlinear formatting
C. Creating handouts
D. Choosing the presentation method
E. Practicing delivery
Answer:
Which of the following best describe transparency in a communication?
A. Providing all relevant data
B. Not plagiarizing information
C. Stealth marketing
D. Providing only information that supports the decision you want made
E. Choosing the best alternative when issues are not clear cut
Answer:
What technique for paragraph development focuses on the reasons for something?
A. Problem and solution
B. Classification
C. Cause and effect
D. Comparison or contrast
E. Illustration
Answer:
When should you begin to compose the first draft of a business message?
A. When subject matter is determined
B. When audience is identified
C. When research is complete
D. When you have determined how to adapt to a specific audience
E. As soon as the writing effort is assigned to you.
Answer:
When evaluating a message to ensure the writing is formal enough to meet the
audience’s expectations, what should be considered?
A. Content
B. Organization
C. Tone
D. Clarity
E. Details
Answer:
Considering the company’s business objectives and policies can dictate what?
A. If the message is clear and meaningful
B. If the purpose is cost effective for the organization
C. If the time is right for the message
D. If the purpose of the message is realistic
E. If the message will change anything in the organization
Answer:
What should be done when explaining and justifying the routine request in the body of
the message?
A. Address multiple topics in one question.
B. Offer apologies for the inconvenience.
C. Put the most important question last.
D. Offer incentive for the audience to comply.
E. Break down complex requests into specific questions.
Answer:
When conducting a business meeting over a meal, when is the best time to begin the
meeting?
A. When waiting for drinks
B. Before ordering food
C. When waiting for food
D. During the course of the meal
E. After the entrée plates have been removed
Answer:
Which of the following is an indirect benefit of allowing the audience to ask questions?
A. Questions shorten the amount of time you have to speak.
B. Questions give the audience an opportunity to show their grasp of the main ideas of
the presentation.
C. Questions can deflect the information being provided in the presentation.
D. Questions allow the speaker to gain important insight to the audience.
E. Questions can break up the monotony of a long presentation.
Answer:
Which of the following is a specialized language for a particular profession or industry?
A. Abstract words
B. Concrete words
C. Clichés
D. Buzzwords
E. Jargon
Answer:
Which of the following is not true when using a design template for designing visuals?
A. Design templates promote consistency across the organization.
B. Design templates save time by eliminating repetitive decision making.
C. Design templates ensure better designs.
D. Design templates ensure consistency in color palettes, typeface and layouts.
E. Design templates are appropriate for all types of messages, from informal internal
messages to those written to influential outsiders.
Answer:
In the Activities and Achievements section of the résumé, what types of activities or
achievements should generally be included?
A. Membership in political organizations
B. Activities that indicate leadership and teamwork
C. Activities for religious organizations
D. Activities that include personal data
E. All volunteer efforts
Answer:
Which of the following will result in less effective proofreading?
A. Reading through the document quickly, several times
B. Blocking out distractions and read small amounts of material at a time
C. Allowing time to pass between finishing the writing of the document and
proofreading the document
D. Double checking names, titles, dates, and numbers
E. Reading aloud
Answer:
Using the network to find pockets of expertise in the organization is an example of
what?
A. Using networks to build communities
B. Using networks to integrate a workforce
C. Using networks to understand target markets
D. Using networks to extend the organization
E. Using networks to foster collaboration
Answer:
When a topic needs to be explained or expanded, what can be used?
A. Follow up paragraphs
B. Support sentences
C. Compound-complex sentences
D. Transitions
E. Unifying sentences
Answer:
When defining a subject area for a blog, what is being determined?
A. Audience
B. Scope
C. Purpose
D. Limitations
E. Access
Answer:
Which of the following would generally be written using a direct format?
A. Refusing social networking recommendation requests
B. Refusing requests for recommendations
C. Refusing requests for claims and adjustments
D. Rejecting suggestions and proposals
E. Refusing routine requests
Answer:
The tendency to judge all other groups according to the standards of one’s own group is
called what?
A. Stereotyping
B. Discrimination
C. Bias
D. Culture
E. Ethnocentrism
Answer:
Which of the following helps to ensure an effective podcast?
A. Reading from a script
B. Having a clear beginning, middle and end
C. Speaking without the use of notes
D. Including a text copy of the podcast on the blog site
E. Using the commenting feature to support the backchannel
Answer:
When considering your audience, whose concerns should be addressed first?
A. Less influential members
B. Managers
C. Peers
D. The writer
E. Key decision makers
Answer:
Which of the following negative employment messages can sometimes be handled by
simply ignoring the issue?
A. Request for recommendations
B. Refusing social networking recommendation requests
C. Rejecting job applicants
D. Giving negative performance reviews
E. Terminating employment
Answer:
When proofreading, each round of proofreading should focus on what?
A. Overall impression
B. Spelling and grammar
C. Something different each time
D. Audience perception
E. Readability issues
Answer:
Being sure there is plenty of evidence before drawing conclusions will prevent what?
A. Inductions
B. Hasty generalizations
C. Circular reasoning
D. Mistaken assumptions
E. Faulty analogies
Answer:
A detailed list of tasks to be accomplished while writing a report is called what?
A. Opening statement
B. Statement of purpose
C. Analytics
D. Work plan
E. Executive dashboard
Answer:
Discuss the meaning of bias-free language and identify four areas when bias generally
occurs. Provide examples of biased and bias free language for each area.
Answer:
When writing negative news, what should follow the direct opening?
A. A sincere apology
B. The negative news
C. A neutral buffer
D. An explanation of who you are
E. An explanation of why the news is negative
Answer:
When revising and proofreading an email message, what considerations should be
made?
A. The message should be inviting and open the opportunity for dialog.
B. The font should be easily readable, in black on a white background.
C. The message should include colored text to highlight important information.
D. The message should be copied to all those who may need the information.
E. The subject line should be intriguing.
Answer:
Discuss the importance of having a printed copy of a résumé for an interview, even if
the application was made online.
Answer:
Develop a scenario where a passive voice would be appropriate to use, identifying
reasons for using the passive voice.
Answer:
Discuss the difference in the planning process for solicited and unsolicited proposals.
Answer:
Identify at least five diverse groups in an organization and identify communication
skills and tools that might work best when communicating with those in a diverse or
multicultural setting.
Answer:
Discuss examples of problems that might have occurred during the production of a
document.
Answer:
Describe strategies to strengthen your argument when writing a proposal.
Answer:
Discuss the methods to develop an effective conclusion to a bad news message.
Answer:
When determining expectations and preferences of the audience, what issues should be
considered and how would a writer prepare to address those expectations and
preferences?
Answer:
Describe how to write a persuasive message when requesting action from an
organization.
Answer:
Identify and discuss methods to persuade an audience that is skeptical or hostile.
Answer:
Discuss how personal appearance in the workplace conveys a sense of business
etiquette.
Answer:
Describe how organizations benefit from data visualization tools.
Answer:
Discuss key elements to consider when organizing a coherent paragraph.
Answer:
How has social media affected the writing of promotional messages and the AIDA
plan?
Answer:
Describe three types of social networks and how they are used.
Answer:
Identify and discuss key essential sections of a résumé, and information that specifically
should be excluded from the résumé.
Answer:
Discuss why micro-rests are important when creating a document for a mobile device.
Answer:
Discuss the value of networking and effective networking practices.
Answer:
Discuss the risks and rewards of using a backchannel during presentations.
Answer: