The sociotechnical approach to organizational theory attempted to balance human
social-psychological needs with organizational goals.
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__________________ power is the influence leaders have as a result of whom they
know and the support they have from others in the organization.
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The Wallace ethical communication guidelines suggest that individuals and groups are
engaging in ethical communication behaviors when they thoughtfully analyze problems
and issues, are open to diverse types and sources of information, conduct their
deliberations openly without hidden agendas, and not only respect differing viewpoints
but encourage disagreement and dissent in order to produce superior ideas and
solutions.
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Skinner, Maslow, and Herzberg contend motivation results from essentially the same
events for all individuals.
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Ethics are the standards by which behaviors are evaluated as to their morality their
rightness or wrongness.
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_______________ systems are characterized by a lack of input communication, making
it difficult to make good decisions and stay current with the needs of the environment.
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Gaps in information and understanding are rare between what the supervisor perceives
and what the employee believes true.
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Leadership and management are essentially the same.
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___________________ ________________ rests on the principle that our actions are
judged by their consequences or outcomes.
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Leadership and conflict preferences help us understand individual preferences but have
not been related to actual choices of communication strategies and tactics in leadership
and conflict situations.
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Strategic objectives for conflict are planned methods of conducting operations in one of
four strategic directions: ________________, ______________, ______________, and
______________.
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Blake and Mouton suggest that leadership styles or approaches are based on two central
dimensions: concern for relationships with people and concern for task production.
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Descriptive language is the message tactic of using language to describe what all parties
to the communication can reasonably be expected to observe.
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Conflict can occur in any organizational setting where there are two or more competing
responses to a single event.
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According to Maslow, ____________________ needs are met through family
affiliations, friendships, and a variety of peer groups that provide social support and
affection.
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According to Howe, Howe, and Mindell, our ______________ value explores the
importance we place on quick rather than deliberative action and whether we prefer our
own sense of job fulfillment as opposed to job security.
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Planned organizational communication such as advertising, public relations, and
stockholder communication is more likely to be governed by formal codes of ethics
than other aspects of organizational communication.
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