For a new entrant to the work force, which of the following would indicate an ability to
problem solve and manage projects?
A. Job-search websites
B. A well written résumé
C. Volunteering
D. Membership in a student business organization
E. Membership in a professional organization
Answer:
Which of the following will be most affected by deadlines and due dates?
A. Cost
B. Location
C. Convenience
D. Time
E. Security
Answer:
Which of the following explains why you are preparing the report and what you plan to
cover in the body of the report?
A. Opening statement
B. Statement of purpose
C. Infinitive phrase
D. Work plan
E. Executive dashboard
Answer:
During the completion process for the persuasive message, which of the following
matches the purpose and organization to the needs of the audience?
A. Revising for clarity and conciseness
B. Having an experienced colleague who knows the audience review the draft
C. Using design elements that compliment your argument
D. Meticulous proofreading
E. Matching the distribution method to fit the audience’s expectation
Answer:
Which of the following is a term or phrase associated with a cultural change?
A. Abstract words
B. Concrete words
C. Clichés
D. Buzzwords
E. Jargon
Answer:
Using language analysis software to track public opinion is an example of what?
A. Recruitment
B. Sentiment analysis
C. Social customer service
D. Networking
E. Social media complexity
Answer:
Which channel and medium combination takes longer to create and distribute but
allows the sender to avoid immediate interactions?
A. Written, printed
B. Written, digital
C. Oral, printed
D. Visual, digital
E. Oral, digital
Answer:
How should a routine request begin?
A. With a clear statement of request
B. With a buffer that builds up to the main request
C. With a justification for the request
D. With an attention-getting statement, fact or question
E. With the phrase “thank you” or similar words of appreciation
Answer:
When developing communication that ensures the message can be sent and understood
across a variety of cultures, the sender is practicing what?
A. Stereotyping
B. Cultural competency skills
C. Exemplary social custom skills
D. Practical intelligence
E. Ethnocentrism
Answer:
To maintain harmony in a group, some team members may withhold unpopular
opinions. This is known as what?
A. Collaboration
B. Non performance
C. Groupthink
D. Hidden agendas
E. Participative management
Answer:
The overall impression a message makes is called what?
A. Active voice
B. Style
C. Intimacy
D. Tone
E. Sincerity
Answer:
When proofreading a résumé, what is the goal for the headings?
A. Correct punctuation
B. Parallelism
C. Attention getting devices
D. Support for the material that follows
E. Visual enhancement
Answer:
Which of the following allows the audience to see how each step in the report adds up
to the conclusion?
A. Focusing on raw data
B. Focusing on the recommendations
C. The 2 + 2 = 4 approach
D. The yardstick approach
E. Focusing on market analysis
Answer:
Errors of grammar of usage may result in which of the following?
A. An opportunity for a rewrite
B. There are no consequences if the idea is well developed
C. The need to impress the reader with other aspects of professionalism
D. A better understanding of jargon and buzzwords
E. The loss of credibility with the audience
Answer:
Collaboration is best described as what?
A. Active listening
B. Groupthink
C. Clearly agreed upon agendas
D. Working together on complex challenges
E. Dependent on strong nonverbal communication skills
Answer:
Which of the following is an advantage of virtual meetings?
A. There is more opportunity for visual data.
B. Nonverbal communication skills are easier to read.
C. Participants are more engaged in the topic.
D. Participants can collaborate in real time.
E. Less planning is needed.
Answer:
To best gauge how employees and stakeholders are responding to a change in the
business, the most current information will be found where?
A. Annual reports
B. Marketing reports
C. Customer surveys
D. Blogs and microblogs
E. News releases
Answer:
When imposing parallelism in writing, what should a writer pay special attention to?
A. Making definitive statements about a topic
B. Expressing similar ideas with the same grammatical structure
C. Breaking up overly long sentences
D. Modifying nouns and verbs with modifiers
E. Keeping the subject and predicate of a sentence as close together as possible
Answer:
To improve readability in a website, which of the following would be most effective?
A. Vague headings
B. Lists
C. Pictures
D. Links to other content
E. Large fonts and type size
Answer:
By monitoring the blogosphere, companies hope to find ways to do what?
A. Increase recruitment efforts
B. Enhance policy discussion
C. Conduct market research
D. Improve crisis communications
E. Increase customer support
Answer:
Using the AIDA model will help in which essential strategy for persuasive messages?
A. Framing your arguments
B. Analyzing the audience
C. Balancing emotional and logical appeals
D. Reinforcing your position
E. Anticipating objections
Answer:
Ensuring the message has an attractive, professional appearance takes place in which
step of the writing process?
A. Drafting
B. Proofreading
C. Planning
D. Completing
E. Writing
Answer:
Which of the following is true regarding about mobile connectivity in the workplace?
A. Mobile connectivity increases decision making time as more research becomes
available.
B. Mobile connectivity allows for additional research to be conducted during meetings.
C. Mobile communication limits quality customer service.
D. Mobile communication decreases accuracy of crisis communication efforts.
E. Mobile communication requires more engaging experiences for users.
Answer:
Which of the following improve response times and collaboration efforts when using
mobile collaboration?
A. Clouds
B. Intranets
C. Fixed-web collaboration systems
D. Social intranets
E. Unified communication
Answer:
What is accomplished by adding a caption to a visual aid?
A. A short description is provided that identifies the content of the visual.
B. An additional discussion of the visuals content is included.
C. A short description of the purpose of the visual is included.
D. An explanation of various colors and symbols is provided.
E. An explanation of the significance of the visual is provided.
Answer:
How often are job offers withdrawn when fraud or lies are found on a résumé?
A. 60 percent of the time
B. 70 percent of the time
C. 80 percent of the time
D. 90 percent of the time
E. 100 percent of the time
Answer:
Which of the following is a disadvantage of working in a team?
A. Limited knowledge
B. Diversity of views
C. Limited acceptance of a solution
D. Lower performance levels
E. Cost
Answer:
How do most recruiters search for résumés that are most likely to match the
requirements of a particular job?
A. Using a keyword summary
B. Using keyword searches
C. Using an online search engine such as google
D. Using hard copies of résumés
E. Using employee referrals
Answer:
During the body of the presentation, which of the following would best help keep your
audience’s attention?
A. Show the audience how their needs support the thesis of the presentation.
B. Introduce new, difficult to understand subjects so the audience feels they are learning
something new.
C. Anticipate and answer questions before they are asked.
D. Use visual aids sparingly to as not to create a distraction.
E. Provide a handout with detailed information before the beginning of the presentation
so the audience can take notes and highlight areas of concern.
Answer:
When faced with potentially unpopular choices, having a team develop potential
solutions and implementation methods can result in what?
A. Increased information
B. Increased acceptance
C. Higher performance levels
D. Lower costs
E. Hidden agendas
Answer:
The primary goal of content listening is to what?
A. To understand and retain information
B. To understand the logic of the argument
C. To determine the speakers intentions and motives
D. To understand the speakers feeling
E. To verify key points and look for a summary of a message
Answer:
Understanding what customers and competitors do is a vital step in what?
A. Thinking like an employer
B. Finding the ideal opportunity
C. Writing the story of you
D. Researching industries
E. Translating potential into specific solutions for the employer
Answer:
What is the competitive advantage of a diverse workforce?
A. A shared systems of beliefs
B. Increased communication opportunities
C. Increased cultural competency
D. A broader understanding of diverse markets
E. Better utilization of skill sets
Answer:
Which of the following is an advantage of using infographics to convey information?
A. Infographics can convey technical topics such as how to repair a machine.
B. Infographics can be combined with databases to become extremely powerful visual
reporting tools.
C. Infographics can be paired with geographic distribution data to replace traditional
mapping technology.
D. Infographics can portray any hierarchy needed to organize a report.
E. Infographics can show interconnected processes and can replace conventional
reports.
Answer: