What can be done to make sure a remote audience can see what you really want them to
see?
A. Allow plenty of time for everyone to get connected and familiar with the screen they
are viewing.
B. View the presentation from the audience’s perspective during a practice session.
C. Incorporate the backchannel for feedback.
D. Keep the presentation as simple as possible.
E. Send slides to all audience members as soon as possible.
Answer:
Which of the following is true for employees who represent a company to stakeholders
and other members of the public?
A. Communication style should be relaxed.
B. Communication style should be reflective of the person communicating.
C. Communication should be scripted without deviation.
D. Communication should be handled consistently regardless of audience.
E. Communication should be based on predetermined guidelines set up by the
organization.
Answer:
Which of the following is considered the most important factor in determining how well
a team will perform?
A. A shared sense of purpose
B. The right mix of creative talent
C. Full engagement of team members
D. Strong communication skills
E. Clear objectives
Answer:
To research facts and statistical information regarding countries, politics or the labor
force, what type of resource should be used?
A. Almanacs and other statistical resources
B. Business books
C. Government publications
D. Newspapers and periodicals
E. Online databases
Answer:
Participative management allows employees at any level of the organization to do
what?
A. Solve long-term problems
B. Allow long-term problem solving teams to flourish
C. Allow effective virtual teams
D. Increase effectiveness of new member orientation
E. Create job security
Answer:
Which of the following least supports the purpose of communication?
A. Providing data
B. Providing information
C. Providing inspiration
D. Providing control
E. Providing insight
Answer:
When attempting to rectify a situation and reach a reasonable solution, which of the
following groups should be responded to?
A. Public affairs
B. Trolls
C. The misguided
D. Unhappy customers
E. Ragers
Answer:
Which of the following is more likely to lead to a discrimination lawsuit?
A. Direct format letters
B. Refusing to write letters of recommendation
C. Indirect format letters
D. Rejecting job applicants
E. Refusing to provide social networking recommendations
Answer:
In business writing, what is the highest number of typefaces most documents should
contain?
A. One
B. No more than two
C. No more than three
D. No more than four
E. As many as needed to add creativity and readability to the document
Answer:
To make a communication more direct and easier to read, what writing style should be
used?
A. Active voice
B. Passive voice
C. Sincere language
D. Obsolete language
E. Plain language
Answer:
Which of the following is a common mistake in persuasive communication?
A. Pressuring someone to make a decision
B. Using the process of give and take
C. Connecting with the audience at an emotional level
D. Using vivid language
E. Thinking that persuasion is a one-time opportunity
Answer:
When one or more writer can change the document text of a group member, what type
of software tool is more likely being used?
A. Adobe Acrobat
B. PDF file
C. Spell check
D. Change tracking
E. Commenting
Answer:
The measure of a person’s believability is known as what?
A. Qualifications
B. Credibility
C. Endorsement
D. Credentials
E. Objectivity
Answer:
If information is obscured or omitted, what can be the result for the communication?
A. The communication becomes inaccurate.
B. The communication becomes unethical.
C. Pertinent information is missing.
D. The quantity of the information suffers.
E. The reader is more likely to support your argument.
Answer:
When making a routine request, what should the writer do in the body of the message?
A. Put the most important request at the end.
B. Explain and justify the request.
C. Address all topics in one question.
D. Offer apologies for any inconvenience caused.
E. Include contact information.
Answer:
Which section of the persuasive request for action indicates what you know about the
situation being written about?
A. Your goal statement
B. The interest and desire sections
C. The attention getting device
D. The logical appeal
E. The demand for action
Answer:
Which of the following is least dependent of mutual respect and consideration among
participants?
A. Teamwork
B. Meetings
C. Listening
D. Productivity
E. Technology
Answer:
When writing promotional messages for social media sites, how does the process
change?
A. Listening becomes less essential.
B. The emphasis shifts to encouraging and participating in online conversations.
C. An emotional, conversational tone becomes more effective.
D. Champions and fans control the content of the message.
E. Messages should be controversial to create excitement and interaction.
Answer:
What is the best course of action when asked a difficult or complex question?
A. Ask for clarification.
B. Give a simple, direct answer.
C. Ask audience members to weigh in on the subject.
D. Give a vague answer and move on to the next question or new topic.
E. Offer to get a complete answer as soon as possible, after the presentation.
Answer:
Working from a generalization to a specific conclusion is an example of what type of
reasoning?
A. Analogy
B. Induction
C. Circular reasoning
D. Deduction
E. Cause and effect
Answer:
When writing for a claim or adjustment, what should be included in the opening
paragraph?
A. Specific explanations of the reason for the claim
B. An offering of supporting documentation such as receipts
C. A request for specific action
D. A statement of the problem
E. The remedy being sought
Answer:
To downplay an idea, the writer should do what?
A. Make the idea the subject of the sentence.
B. Place the idea at the end of the sentence.
C. Fill the sentence with multiple, contrasting ideas.
D. Place the idea in the middle of the sentence.
E. Devote more words to explaining the idea.
Answer:
When writing a proposal, where would a persuasive call to action be best placed?
A. Introduction
B. Body
C. Executive summary
D. Synopsis
E. Close
Answer:
Which of the following can include informational and supporting detail that the
audience can review on their own time?
A. Copies of the slide show
B. Web links
C. Presentation outline
D. Handouts
E. Agendas
Answer:
Which of the following is a good use of instant messaging in the workplace?
A. Presence awareness
B. Customer service
C. Security
D. Crisis management
E. Process monitoring
Answer:
Which of the following are prepared at the request of external parties?
A. Sales proposals
B. Solicited proposals
C. Unsolicited proposals
D. Internal proposals
E. External proposals
Answer:
What should be the focus of the Work Experience section of the résumé?
A. Responsibilities of the job
B. Job title
C. Reason for leaving the position
D. What was accomplished in each position
E. Volunteer efforts
Answer:
The section of the presentation that established your credibility and prepares listeners
for insights you have to share is called what?
A. The purpose
B. The scope
C. The introduction
D. The attention-getting device
E. The preview of the message
Answer:
When designing for readability, what design elements should be considered to achieve
effective design?
A. Consistency, conciseness, restraint and detail
B. Consistency, balance, restraint and detail
C. White space, margins, detail and type style
D. Consistency, balance, restraint and readability
E. Balance, restraint, conciseness and use of mobile devices
Answer:
Which section of the AIDA plan would include any deadlines that might be applicable?
A. Action
B. Interest
C. Demand
D. Desire
E. Attention
Answer:
Which of the following will help hold the audience’s attention during the presentation?
A. Putting your audience in the appropriate emotional state
B. Restating your main points
C. Assigning tasks to audience members with due dates
D. Bolstering the audiences confidence in you and your message
E. Illustrating the main ideas with visuals
Answer:
When expanding the explanation of how a product or service will benefit the audience,
what step of the AIDA plan is being developed?
A. Attention
B. Interest
C. Action
D. Desire
E. Interactivity
Answer:
When listening for the strength of the evidence, what type of listening is being engaged
in?
A. Content
B. Critical
C. Active
D. Empathic
E. Effective
Answer: