Metasearch engine directories use human editors to categorize and evaluate websites.
Answer:
When a collaborator is located off site, the most productive way of working with that
person would be to require attendance at regularly scheduled meetings with the rest of
the team.
Answer:
An indirect approach is best when your audience will be receptive to your message.
Answer:
One of the most important elements to consider when writing a report is an introductory
feature that helps time-pressed readers either gets a sense of what’s in the document or
even get all the key points without reading the document.
Answer:
A flush left, ragged right type creates a more formal look to a document.
Answer:
IM is available as a function embedded in online meeting and collaboration systems.
Answer:
The abbreviation WD indicates a wrong word has been used.
Answer:
The most dominant visual element should include the most important information.
Answer:
Companies who limit the use of mobile technology, both internally and externally, stand
the best chance of capitalizing on the way people communicate.
Answer:
The Modern Language Association of America recommends compiling the list of
references after you’ve written your report.
Answer:
A Prezi is a dynamic, nonlinear presentation tool suitable for technical discussions and
speeches.
Answer:
When writing for mobile devices, the design and layout of the message should be
modified.
Answer:
How you respond to a customer complaint often depends on your company’s policies
for resolving this type of issue.
Answer:
Customers who make requests for claims or adjustments tend to be more emotionally
involved in the outcome of the request.
Answer:
After developing a clear picture of the audience, the next step is to gather necessary
information.
Answer:
A reputation for efficient writing will encourage readers to read your documents.
Answer:
The act of assigning a meaning to sounds based on your own values and beliefs is
called decoding.
Answer:
Before sending out a digital copy of a report, you should verify the on-screen display of
the report, including all graphics, links and other elements.
Answer:
The direct approach begins with a summary of your key findings, conclusions and
recommendations.
Answer:
An effective buffer serves as a transition to the explanation and information section of
the indirect message.
Answer:
Personal messages such as condolence letters and congratulatory letters are never
appropriate in the workplace.
Answer:
When setting up a meeting, anyone who might have insight on the issue should be
invited to the meeting.
Answer:
Determining how to deliver a message takes place in the completing process.
Answer:
Words such as it is, there are, there is, this is, and these are should be avoided at the
beginning of a sentence.
Answer:
When using email, audience size and geography location no longer matters in the
shaping of the message.
Answer:
Practicing a presentation is critical, as making a mistake or forgetting something during
the presentation can make the speaker seem unprepared and lacking in confidence.
Answer:
To create an objective tone, avoid personal pronouns.
Answer:
Clarity can be improved by looking closely at paragraph organization, sentence
structure, and word choices.
Answer:
Diversity can be defined as all the characteristics and experiences that define each of us
as individuals.
Answer:
The second page of a letter includes a heading that is different from the heading of the
first page.
Answer:
Personal appearance is considered to be an element of professional business etiquette.
Answer:
According to studies, how often were inaccuracies discovered in résumés that were
tested for honesty?
A. 30 percent of the time
B. 40 percent of the time
C. 50 percent of the time
D. 60 percent of the time
E. 70 percent of the time
Answer:
Which of the following is least helpful when improving readability?
A. Adding effective headings
B. Varying sentence length
C. Using shorter paragraphs
D. Conducting an audience analysis
E. Replacing narrative with lists
Answer:
When evaluating the organization of the message, which of the following is least
important?
A. All points are covered and in a logical and convincing order.
B. The most important ideas have the most emphasis.
C. Points are not repeated unnecessarily.
D. Details are grouped in a logical manner.
E. The message is accurate and relevant based on the reader’s needs.
Answer:
Voice recognition systems have created new issues for the workplace, including what?
A. The expectation that employees will not be late as they have access to directions
B. The creation of distraction and annoyance for others
C. The expectation that dictated information will be accurate when transferred to text
D. The expectation that receivers will be able to respond immediately to any inquiry
E. The assumption that everyone else has access to the same technology
Answer:
Which of the following best describes bias-free language?
A. Bias-free language is often unethical.
B. Bias-free language makes the user sound prejudiced.
C. Bias-free language avoids words and phrases that unfairly stigmatize people.
D. Bias-free language supports the stereotypes and prejudices that it reflects.
E. Bias-free language communicates from the audience’s point of view and generally
supports the audience’s interests and preferences.
Answer:
A dynamic, multimedia presentation of your qualifications is called what?
A. A social media résumé
B. A résumé
C. An attention-getting device
D. PDF résumés
E. Scannable résumés
Answer:
When determining a design strategy for your résumé, what considerations should
influence your design decision?
A. The audience, your goals, and your resources
B. Your goals, your resources, and current trends
C. Your headings, your embedded links, and your audience
D. The resources of the organization, the applicant tracking system used, and your field
of expertise
E. The audience, included data and availability of infographics
Answer:
Which of the following will improve the likelihood of getting the desired response?
A. Ask the audience for their feelings on the topic.
B. State exactly what you want.
C. Explain to the audience what you are working on and ask for their help.
D. Tell the audience how the information will be used.
E. Tell the audience who the information will be forwarded to.
Answer:
When deciding what types of information to gather, determining what information the
audience needs to move forward is an example of what?
A. Audience perspective
B. Community input
C. Knowledge-management systems
D. Asking the audience for input
E. Document revision
Answer:
According to the MLA Style Manual, in the list of works cited,
A. the date comes immediately after the author’s name.
B. electronic sources are not included.
C. the titles of books and periodicals are put in quotation marks.
D. all the main words are capitalized in the titles of books and articles.
Answer:
Which of the following is the result of using an effective communication process in an
organization?
A. An effective communication process slows down the problem-solving time, allowing
for better analysis of options before decisions are made.
B. An effective communication process hampers employee satisfaction and increases
employee turnover.
C. An effective communication process increases timely, reliable information, leading
to “information overload” during the decision making process.
D. An effective communication process is more costly than other communication
processes.
E. An effective communication process provides the ability to influence others and their
perceptions both in the workplace and in the greater community.
Answer:
Where would the reader of a proposal find complete details of the proposal?
A. Introduction
B. Body
C. Executive summary
D. Synopsis
E. Close
Answer:
To determine the best approach to organizing your message, which of the following is
least likely to affect the choice?
A. Audience’s likely reaction
B. Unique circumstances of the message
C. The type of message
D. The amount of time available to develop the message
E. Unique circumstances of the audience
Answer:
Which of the following should be included in a well-developed, ethical
communication?
A. Copyrighted material
B. Someone else’s creative product, but only in your own words
C. All relevant information, even if it may be negative
D. Visual aids that emphasize some information while minimizing other information
E. Statistics and other relevant data that support the reason for the communication
Answer:
Writing in terms of your audience’s interests and preferences is an example of what?
A. Good etiquette
B. “You” attitude
C. Reflective writing
D. Bias-free language
E. Credibility
Answer:
The sentence that introduces a topic in a paragraph is called what?
A. Topic sentence
B. Unifying sentence
C. Coherency
D. Support sentences
E. Transitions
Answer:
Which of the following is least likely to be representative of age bias?
A. Young and energetic
B. Three years of experience
C. Entry level
D. Senior
E. Mature
Answer:
The two most common reasons cited for unsuccessful teamwork are a lack of trust and
what?
A. Groupthink
B. Hidden agendas
C. Incompatible technology
D. Poor communication
E. Time
Answer:
Evaluating the effectiveness of a message is most often accomplished in which stage of
the Communication Process Model?
A. The sender has an idea.
B. The sender produces the message in a transmittable medium.
C. The audience receives the message.
D. The audience decodes the message.
E. The receiver provides feedback.
Answer:
Which part of the email often determines the audience’s decision to read an email?
A. Subject line
B. Sender
C. Attachment identification
D. Overall appearance
E. Spelling and grammar
Answer:
When upset with someone or something at the workplace, the best place to vent your
frustrations is where?
A. In an anonymous email
B. On your Twitter feed
C. On the corporate blog
D. At home
E. At after work social setting
Answer:
Which of the following is a disadvantage to signing up for RSS feeds?
A. The sites are curated.
B. The sites support the corporate mission.
C. The sites only collect data on specific areas of interest.
D. The sites require the reader to sort through the feeds to determine valuable
information.
E. The sites use materials that are republished instead of original works.
Answer:
When preparing to send a message, what should be determined?
A. Will anything change as a result of the message?
B. Is the purpose realistic?
C. Is the time right?
D. Is the purpose acceptable to the organization?
E. Is the message clear and meaningful?
Answer:
Which part of the presentation reminds the audience what you want listeners to do or
think?
A. Introduction
B. Final remarks
C. When you end with clarity and confidence
D. When you restate your main points
E. During the presentation close
Answer:
What should the close of a routine request include?
A. A sincere apology for the inconvenience caused
B. An explanation or justification for the request
C. The phrase “Thank you in advance” to ensure compliance
D. Information about how you can be reached
E. Questions that will help the organization of the message
Answer:
What percentage of smartphone users access shopping related information on their
device?
A. 50 percent
B. 60 percent
C. 70 percent
D. 80 percent
E. 90 percent
Answer:
Which of the following introduces your presentation, much like the cover on a report?
A. Agenda
B. Program details
C. Navigation slides
D. Title slides
E. Handouts
Answer:
Which of the following presents, and interprets the information gathered during the
investigation and supports the recommendations or conclusions?
A. The introduction
B. The body
C. The tone
D. The close
E. The work plan
Answer:
The length and level of detail in a communication is indicated by what?
A. Mind mapping
B. Storyteller’s tour
C. Limitations
D. Scope
E. Format
Answer:
Before responding to a customer complaint, what should first be considered?
A. How upset the customer is
B. How often that particular customer complains
C. How easy it is to rectify the issue
D. Relationship with the customer
E. Company policy for handling customer complaints
Answer:
When reviewing online content, what should be done to increase audience satisfaction
with the website?
A. Bright, colorful graphics should be incorporated.
B. Detailed information should be included via embedded links.
C. Spell check should be used to be sure there are no spelling errors.
D. All visuals should be under one major link.
E. Condense information as much as possible.
Answer:
Discuss the role of proofreading, grammar, spelling, clarity and other fundamentals of
good writing in a document, including digital documents.
Answer:
When adapting the three-step writing process to blogging, what important issues should
be considered?
Answer:
Discuss how to best address the needs of the customer when denying a claim or request
for an adjustment.
Answer:
Discuss methods to finalize slides when completing the presentation.
Answer:
Discuss the importance of audience analysis when planning the résumé.
Answer:
Discuss guidelines for reinforcing your position when developing a persuasive message.
Answer:
Describe key steps in writing a persuasive claim and request for an adjustment.
Answer:
Discuss effective strategies for writing routine business requests.
Answer: