Value congruence refers to the similarities between individuals in an organization.
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The Social Information Processing theory challenges notions that individuals have
stable, relatively unchanging internal needs.
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Habermas calls for the use of __________ ________ to reconstitute reason and
rationality as processes for positive social change.
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According to Daniel Pink we are moving from an information society to a
______________age.
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Fred Fiedler suggested that leader effectiveness could be evaluated only in relationship
to how style choices related to contingencies in particular situations.
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Researchers generally agree on definitions of communication competency.
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Weber introduced the time and motion study to industrial society.
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Taylor described the first known reference to horizontal communication when he
advised using the “gang plank” in specific types of situations.
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An outside-in approach to strategic communication uses environmental data as part of
the strategic planning process.
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Maslow described esteem and prestige needs as the desire for self-respect and the
respect of others.
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Upward communication describes message movement that begins with lower
organizational levels and is transmitted to higher levels of authority.
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Organizational decline occurs when organizations are in danger of losing their abilities
to meet goals and are unable to mount productive change efforts.
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Policy manuals, employee handbooks, orientation training, newsletters, and a variety of
other sources convey information about how the organization expects to work and what
it requires of its members. These messages are examples of relationship messages.
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Effective organizations identify the most important publics and concentrate on
communications with this group.
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__________________implications are embedded in all public relations and marketing
efforts.
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University departments are examples of long-standing teams.
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_______________ styles of conflict produce win/lose outcomes.
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In its fullest sense, a “good offer” of a job is a job that appeals to our value system.
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_________________refers to the building and maintaining of an organization’s
recognition among its competitors.
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When organizations cannot mount efforts to bring about needed change we call that
time __________________.
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