Strategic objectives in conflict are determined not only by orientations or preferences
for conflict styles, but by assessments of the probable outcomes of behavior within
particular contexts.
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Decision making and problem solving are essentially communication processes.
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Since societies “train” members to accept and adhere to particular values, organizational
culture is an important consideration for effective decision making and problem
solving.
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Cutlip, Center, and Broom define ______________ ______________ as “the
management function that identifies, establishes, and maintains mutually beneficial
relationships between an organization and [its] various publics…”
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Communication ______________ are the formal and informal patterns of
communication that link organizational members together.
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____________ is utilized to promote the purchase of goods or services and to change
behaviors.
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Values are complex attitude sets with little specific relationship to behavior.
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Predispositions for oral communication have not been related to occupation choice, job
satisfaction, productivity, advancement, or job retention.
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The __________________ stage consists of conflicting behaviors-problem solving,
open aggression, covert action, or numerous other possibilities.
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People in organizations are attracted to groups where there are more competitive than
cooperative behaviors.
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__________________ and ________________ propose that a person’s needs and
attitudes can be understood in terms of Social Information Processing theory.
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Communication is more important to the Human Behavior theorists than to those
writing from the Scientific Management perspective.
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While interpersonal communication occurs in organizations, organizational
communication is a more comprehensive process.
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Joan Woodward researched British manufacturing firms in an effort to develop a list of
characteristics that would indicate differences in organizational structure.
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Fayol valued a combination of kindliness and justice toward all members of the scalar
chain. He termed this ______________.
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Generally speaking, the more positively we feel about our personal communication
competencies, the less able we are to work successfully in groups.
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Most of the groups in organizations to which individuals belong are not bona fide
groups.
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_________________ authority is based on the specific characteristics of the person
exerting authority.
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Littlejohn and Jabusch believed that competence in most organizations can be
accomplished through the filtering down of information from the executive level.
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