Before sending a message that may contribute to information overload, what should the
sender consider?
A. If the message is clear and meaningful
B. If the purpose is acceptable to the organization
C. If the time is right for the message
D. If the purpose of the message is realistic
E. If the message will change anything in the organization
Answer:
Which of the following best describes a linear presentation?
A. Linear presentations build the message point by point and end with a conclusion
following logical steps.
B. Linear presentations are given before a live audience with a question and answer
opportunity.
C. Linear presentations use a backchannel such as Twitter.
D. Linear presentations show complicated relationships between multiple ideas.
E. Linear presentations are best developed with interactive slide software such as Prezi.
Answer:
To increase content marketing, which of the following social media development tactics
would be most effective?
A. Anchor your presence in your online hub.
B. Join existing conversations.
C. Offer valuable content to members of the online community.
D. Choose the best compositional mode for each message.
E. Maintain a consistent personality.
Answer:
Professionalism includes knowing how to contribute to a larger cause, and includes
________.
A. Being positive
B. Being ethical
C. Being a team player
D. Being dependable
E. Being respectful
Answer:
How can you maximize the changes of a positive response in the close of a persuasive
request for action?
A. Use the AIDA plan
B. Identify a specific and easy to follow course of action for the audience to take
C. Use the direct format
D. Include several attention getting devices
E. Gain credibility
Answer:
At the end of a meeting with those of other cultures, what habit can help ensure
understanding?
A. Clarifying what will happen next
B. Being straightforward and direct
C. Assuming the listener is less knowledgeable than you
D. Using industry specific slang and jargon
E. Avoiding lengthy transitions
Answer:
Words that are broad and encompass a category of ideas are called what?
A. Abstract words
B. Concrete words
C. Clichés
D. Buzzwords
E. Denotative words
Answer:
When diplomacy is called for, what writing style would be most appropriate?
A. Active voice
B. Intimacy
C. Passive voice
D. Obsolete language
E. Conversational tone
Answer:
When writing as a group, which of the following is true regarding proofreading?
A. Proofreading becomes easier as each team member proofreads the work of other
team members
B. Proofreading becomes easier as each team member proofreads with a different focus
C. Proofreading becomes more difficult as each team member uses a different set of
proofreading rules
D. Proofreading becomes more difficult as different software packages are not always
compatible
E. Proofreading is generally done by one person who looks for all errors, without
consideration for who wrote each section
Answer:
Phrases such as “the above mentioned,” “the former,” “the latter,” and “the
aforementioned” are examples of what?
A. Camouflaged verbs
B. Reworded noun sequences
C. Dangling modifiers
D. Hedge sentences
E. Awkward references
Answer:
When giving reasons for the decision, how should they be ordered?
A. Most negative first
B. Most controversial first
C. Most positive first
D. Most general first
E. Most detailed first
Answer:
Which of the following would not be a goal when responding to routine replies from
others?
A. Explain why you can comply with the request.
B. Communicate the information needed.
C. Answer all questions.
D. Provide all necessary details.
E. Leave the reader with a good impression of you and your company.
Answer:
Which of the following symbols indicate the need to review the assignment
instructions?
A. Rev
B. Assign
C. Obv
D. Dir
Answer:
The words you choose and how you use those words helps to create what aspect of a
communication?
A. Active voice
B. Style
C. Intimacy
D. Tone
E. Sincerity
Answer:
When developing a speaking outline, which of the following should be left out?
A. Numbered cards or pages
B. Delivery cues
C. Condensed points
D. Bibliography and source notes
E. Highlighted key words and phrases
Answer:
What is the problem with this sentence? “We can give him a small raise, he deserves it.”
A. Comma splice
B. Sentence fragment
C. Dangling modifier
D. Nothing
Answer:
When planning a presentation to seek collaboration, how should information be
organized?
A. By comparison
B. By importance
C. Based on conclusions and recommendations
D. Using broad categories
E. Based on the sequence of events
Answer:
Steps in planning successful persuasive messages include what?
A. Planning, writing, completing
B. Neutral buffer, reasons, decision, courteous close
C. Reasons for the message, supporting data, courteous close
D. Analysis, gathering information, selecting channel and medium, organizing
E. Analysis, audience, selecting channel and medium, writing
Answer:
Equally as important as delivering the right quantity of information, is the delivery of
what?
A. Supplemental data
B. Visual aids
C. Background research information
D. Survey results
E. Quality information
Answer:
Which of the following is an example of an analytical report?
A. Reports to assess opportunities
B. Reports to monitor and control operations
C. Reports to implement policies and procedures
D. Reports to demonstrate compliance
E. Reports to document progress
Answer:
When showing how a general idea is broken into specific categories, how should a
paragraph be developed?
A. Using problem and solution
B. Using classification
C. Using cause and effect
D. Using comparison or contrast
E. Using illustration
Answer:
In order to save time and frustration, what should be agreed upon before beginning a
collaborative process?
A. Skill sets
B. Project goals
C. Leadership roles
D. Writing style
E. Due dates
Answer:
A hedge sentence avoids what type of writing issue?
A. Overly long sentences
B. Parallelism
C. Absolute or definitive statements
D. Dangling modifiers
E. Long noun sequences
Answer:
When wanting to incorporate a visual that offers function and decorative value, what
can be most effective?
A. Photographs
B. Animation
C. Video
D. Infographics
E. Drawings
Answer:
To link major sections of a presentation, what should be used?
A. One or two transitional words
B. Complete sentences or paragraphs
C. A summary of what has been said and what is to come
D. A questions and answer session
E. A new handout or other visual aid
Answer:
When making an internal announcement that is unexpected and of a negative nature,
which of the following would not be an appropriate step in presenting the information
to the audience?
A. Open with a buffer that established mutual ground.
B. Advance the reasoning for the decision.
C. Announce the change or the bad news.
D. Close with as much positive information as appropriate under the circumstances.
E. Post a blog thread and allow employees to discuss the changes using social media.
Answer:
The three-step writing process includes ________.
A. Planning, writing, proofreading
B. Planning, drafting, writing
C. Planning, writing, completing
D. Writing, editing, proofreading
E. Drafting, writing, proofreading
Answer:
Which of the following is true regarding email?
A. It is secure.
B. It is private.
C. It is non-instantaneous.
D. It is difficult to use for midsized messages.
E. It is content specific.
Answer:
To demonstrate sequences and procedures, which of the following should be used?
A. Slide transitions
B. Decorative animation
C. Functional animation
D. Hyperlinks
E. Slide builds
Answer:
When developing a recommendation for action that might be construed negatively by
stakeholders, what technique should be incorporated in the communication?
A. Practical and useful information only
B. Factual information that supports the opinion
C. Conciseness to save people’s time
D. Clearly identified concepts
E. Persuasive techniques
Answer:
When delivering a presentation, which method of speaking is generally the most
effective and easiest?
A. Reading from a script
B. Memorizing the speech
C. Reading from the slide deck
D. Speaking from notes
E. Improvisational discussions
Answer: