A Social Security number should always be included on a résumé.
Answer:
Conveying negative organizational news should only be done on social media sites that
allow for little audience feedback.
Answer:
In high context cultures, the primary role of communication is to build relationships,
not exchange information.
Answer:
When digitally distributing a proposal, the file should be a Word file, unless otherwise
requested.
Answer:
When using a wiki to do collaborative writing, each user should be encouraged to
improve all members work.
Answer:
A writer should strive for variety and balance by using all four sentence types.
Answer:
When beginning the process of proofreading, it is best to start as soon as the document
is complete and the information is fresh in the writer’s mind.
Answer:
The career counseling services offered by a college can help with interview techniques.
Answer:
Informative headings give the reader context and may point to a conclusion or
recommendation.
Answer:
A memo should always contain a complimentary close and a signature.
Answer:
Formal balance in visual elements tends to feel dynamic and engaging.
Answer:
The direct approach can effectively be used for persuasive messages.
Answer:
A well written heading allows the reader to understand the heading without reading the
support material.
Answer:
The smaller the group you are presenting to, the more causal the presentation style.
Answer:
Unhappy customers use social media to voice complaints to a larger audience than just
the organization.
Answer:
Insert three blank lines between the complimentary close and the sender’s typed name.
Answer:
It is generally safe to write positive letters of recommendation for former employees.
Answer:
An effective use of a routine message would be to supply product operation support.
Answer:
The quantity of information delivered is often more important than the quality of the
information.
Answer:
“Feb. 10, 2015” is the correct way to type the date in a letter.
Answer:
If a newspaper article doesn’t have an author, your citation begins with the title of the
newspaper.
Answer:
Employers generally look positively on applicants who are active and concerned
members of the community.
Answer:
Communities of customers, product enthusiasts or others linked through social media
who engage in online discussions are good sources of information from the community.
Answer:
Every report should be viewed as an opportunity to demonstrate your understanding of
your audience’s challenges and your ability to contribute to your organization’s success.
Answer:
When seeking candidates, most employers will begin their search on large job board
sites such as Monster.com and Craigslist.
Answer:
When writing a routine request, it is always good manners to thank the reader in
advance for their cooperation.
Answer:
Being prepared to read a speech is the most effective delivery method when the speaker
is nervous and concerned about leaving out important information.
Answer:
Email is considered to be a casual form of communication.
Answer:
When formatting information for an audience who will access the data on mobile
devices, a mobile-first approach should be used.
Answer:
Practicing your presentation boosts your confidence, gives you a more professional
demeanor, and lets you verify the operation of your visuals and equipment.
Answer:
Employees who are forced into accepting a decision or plan are generally more likely to
react positively to the motivation.
Answer:
Open-ended questions are used to elicit a specific answer, such as yes or no.
Answer:
The most important factor in planning a proposal is whether or not the recipient is
expecting the proposal.
Answer:
A good buffer needs to trivialize the reader’s concerns.
Answer:
If you expect any action to occur as a result of your speech, be sure to identify who is
responsible for doing what, and when.
Answer:
An online résumé can replace a traditional résumé during an interview.
Answer:
The functions of footnotes and endnotes are identical; the only difference between the
two is their placement.
Answer:
Delaying the delivery of the bad news can be illegal.
Answer:
Effective listening increases the level of trust between organizations and between
individuals.
Answer:
Negative situations provide an opportunity to excel as a communicator.
Answer:
Which of the following search tools allows the user to ask questions in everyday
English?
A. Forms-based searches
B. Hashtags
C. Natural language searches
D. Boolean searches
E. Keyword searches
Answer:
Which of the following is a benefit to IM use?
A. Better security features
B. Rapid response
C. User authentication
D. Logging messages for later use
E. Compatibility between systems
Answer:
Messages written to foster positive relationships with audiences are called what?
A. Social media releases
B. Goodwill messages
C. Condolence messages
D. Good-news announcements
E. Congratulatory messages
Answer:
Which of the following is often the strongest selling point for recent college graduates,
and should be highlighted on a résumé?
A. Career Summary
B. Work Experience
C. Volunteer Activities
D. Education
E. Honors and Awards
Answer:
To convince a skeptical audience, which of the following should be done?
A. Use emotional manipulation.
B. Display expertise in the subject matter.
C. Provide objective evidence.
D. Allow time for research.
E. Include a benefit for quick decision making.
Answer:
Which of the following is the most common way to organize information on a résumé?
A. Functionally
B. By order of importance
C. Using links to websites
D. Using a combination of several formats
E. Chronologically
Answer:
Which of the following is an advantage of using transitions?
A. Transitions allow for simple sentences.
B. Transitions represent common ties in unrelated thoughts together.
C. Transitions allow the reader to follow point by point.
D. Transitions result in unified paragraphs.
E. Transitions make the writing more believable and professional.
Answer:
Writing a message that includes information readers might find helpful and using
content and tone to provide an element of entertainment is best accomplished in what
type of message?
A. Direct messages
B. Indirect messages
C. Persuasive messages
D. Good news messages
E. Goodwill messages
Answer:
When refusing a claim or request for adjustment, what should be the goal of the indirect
format message?
A. Explaining to the audience how to prevent similar issues in the future
B. To avoid accepting responsibility while not blaming the customer
C. To start a dialog with the customer on potential solutions
D. To demonstrate why you cannot comply
E. To minimize the potential for legal action by the reader
Answer:
The first step in planning research is what?
A. Accessing a knowledge information system
B. Generating questions that will constitute research areas
C. Conducting primary research
D. Developing a problem statement
E. Identifying information needed
Answer:
When preparing a routine request, what approach is most appropriate to use?
A. Persuasive
B. Indirect approach
C. Bulleted facts
D. Direct approach
E. Social media
Answer:
Crafting a message to generate a specific response from an audience requires the use of
what type of information?
A. Practical
B. Factual
C. Concise
D. Clear
E. Persuasive
Answer:
Which cultural group within the workplace prefers communicating with short digital
messages?
A. Millennials
B. Generation X
C. Generation Y
D. Baby boomers
E. Senior level executives
Answer:
Which of the following is true about mobile devices in the workplace?
A. If using a personally owned device, the employer cannot dictate use.
B. If an employer provides a mobile device to an employee, the employee can use it for
personal use as well as business use.
C. Employers have the right to dictate mobile device usage policies.
D. Most employers understand that employees can multitask and simultaneously take
care of personal as well as professional issues with a mobile device.
E. Most employees understand that taking care of personal issues on a mobile device
can be disruptive to the work area, and should practice proper etiquette by stepping into
a hallway or other non-work area to conduct personal business.
Answer:
What can be used to expand the information provided in the traditional résumé?
A. E-portfolios
B. PDF files
C. Scannable résumés
D. Embedded links
E. Word files
Answer:
When editing the work of someone else, which of the following will have the least
influence on the document?
A. Target audience
B. Purpose of the document
C. The editors writing style
D. Conciseness of the document
E. Organization of the document
Answer:
Which of the following will help develop a clear idea of the main idea you want to
share with the audience?
A. Lists with bullet points
B. Surveying the audience
C. Writing a one sentence summary that links the purpose to the audience frame of
reference
D. Determine time limits
E. Prepare the slide deck with one idea on each slide
Answer:
Which of the following is a goal when handling bad news about transactions?
A. Stating your reasons as carefully as possible
B. Stating your reasons as positively as possible
C. Stating the bad news as clearly as possible
D. Explaining how you plan to resolve the situation as clearly as possible
E. Avoiding details about the situation as much as possible
Answer:
Which section(s) of a message have the greatest impact on the audience?
A. Visual aids
B. Beginning and end
C. First appearance
D. Headings and subheading
E. Subject line
Answer:
Instant messaging is less susceptible to computer viruses and other security problems
than other forms of social media.
Answer:
In addition to having the ability to perform the job, what do employers look for in a
potential new hire?
A. How much money the candidate is asking for
B. Ability to start as soon as possible
C. Understanding of professionalism
D. Past job experience
E. Timeliness
Answer:
Which of the following is an essential element of persuasive messages?
A. Trust
B. Marketing
C. Sales
D. Value
E. Action
Answer:
Which of the following is least likely to be considered a routine or positive message?
A. Answers to routine requests
B. Denial of claims and adjustments
C. Recommendations
D. Routine informational messages
E. Good-news announcements
Answer:
When providing the bad news, which of the following would do least to minimize the
potential negative feelings from the bad news?
A. Devote as little space to the actual bad news as possible.
B. Devote as little time to the explanation of the bad news as possible.
C. Use specific and concrete terms to ensure understanding of the bad news.
D. Subordinate the news within a complex or compound sentence.
E. Place the bad news in the middle of the paragraph.
Answer:
Which of the following is most likely to create a conversational tone in a business
message?
A. Text words
B. Pompous language
C. Plain language
D. Intimacy
E. Humor
Answer:
If you apply to a company that does not accept résumés from applicants, why should
you still develop a résumé?
A. To add to an e-portfolio
B. To improve a social media site
C. To identify important information for a social networking profile
D. To replace the online application form
E. To prepare for the interview
Answer:
Which of the following is a type of visual aid that conveys both data and concepts?
A. Maps
B. Geographic information systems
C. Photographs
D. Infographics
E. Diagrams
Answer:
When you let the audience know that you understand what is important to them by
using the “you” attitude, what characteristic of credibility is being displayed?
A. Honesty
B. Objectivity
C. Awareness of audience needs
D. Endorsements
E. Sincerity
Answer:
When discussing positions held, what information should be included for each position?
A. Name of employer, dates worked and salary
B. Name of employer, job title and dates worked
C. Name of employer, job title and reasons for leaving
D. Name of employer, reasons for leaving and salary
E. Name of employer, dates worked and reasons for leaving
Answer:
When creating advertising for mobile devices, what should marketers do to make their
ad more effective?
A. Place additional promotions on smartphone apps
B. Use Facebook ads
C. Keep promotional messages interactive
D. Keep promotional messages fast and straightforward
E. Include several embedded links within the website
Answer:
Which of the following is a common element in a request for information or action?
A. Your position within the organization
B. What will happen if the reader doesn’t supply the information
C. What you want to know or what you want the reader to do
D. Who is being copied on the request
E. How you want the response to be formatted
Answer:
Which of the following allow(s) readers to follow the structure of the document and
determine key points of your message?
A. Review sections
B. Preview sections
C. Transitions
D. Headings and subheadings
E. The introduction
Answer:
Which of the following is needed to ensure accurate responses that reflect the feelings
of the entire population?
A. Sampling bias
B. Leading questions
C. Validity
D. Representative samples
E. Online surveys
Answer:
When nonverbal signals do not match the spoken word, what happens to the validity of
the communication?
A. The communication is weakened.
B. The communication becomes irrelevant.
C. The communication becomes strengthened.
D. The communication takes on a whole new meaning.
E. The communication fails.
Answer:
What can be done on the résumé to minimize the impact of frequent job changes?
A. Highlight other accomplishments.
B. Stress academic qualifications.
C. Group similar work under one job heading.
D. Use volunteer work to fill in the gaps in the work history.
E. Leave off dates of employment.
Answer:
Discuss six tips for effective proofreading.
Answer:
Identify and discuss key steps when planning persuasive messages.
Answer:
Discuss how topic sentences, headings and subheadings can be used in a blog.
Answer:
Describe the Communication Process Model and identify potential areas that might
cause a failure in the communication process.
Answer:
Discuss six methods a writer can use to create a conversational tone in a business
message.
Answer:
Identify and discuss the six principles of effective visual communication.
Answer:
Identify four common mistakes in persuasive communication and discuss how to avoid
them.
Answer:
Discuss issues to consider when distributing your message.
Answer:
Discuss steps involved in developing a new wiki and compare those steps to steps that
should be taken when adding material to an existing wiki.
Answer:
Discuss important points to remember when planning to write a résumé.
Answer:
Discuss strategies to conduct effective research needed to support your message.
Answer:
Discuss the use of introductory elements that allow readers to get a feel for a document
without reading the entire work.
Answer:
Discuss the advantages of working in teams, and identify and discuss tools to improve
communication with team members.
Answer:
Discuss how the use of social media has changed internal communications in
organization.
Answer:
Apply the three-step writing process to instant messaging.
Answer:
Identify a list of 20 potentially weak words, phrases, clichés, buzzwords and jargon, and
develop stronger, more meaningful alternatives for each.
Answer:
When faced with the need to communicate with staff located in several work sites and
several countries, what types of technology could be used to enhance meeting
capabilities?
Answer: