In order to truly understand someone, one must
A. agree with his or her message
B. do most of the talking
C. listen carefully
D. feel sympathy for the other party
Answer:
An appropriate phrase to eliminate the allness error is
A. “this is what I consider critical information”
B. “I am assuming”
C. “in my opinion”
D. “either or”
Answer:
The manager who wants to understand another person from that person’s own internal
frame of reference should use which type of listening?
A. causal
B. factual
C. sympathetic
D. empathetic
Answer:
Culture includes
A. religious systems
B. educational systems
C. political systems
D. all choices are correct
Answer:
In a high context culture, people look for meaning in what is not said.
a. true
b. false
Answer:
Using more words guarantees that a message will be easier to understand.
a. true
b. false
Answer:
Reports requiring less effort should be written less formally.
a. true
b. false
Answer:
The listening barrier “detouring” is closely related to
A. travel distances
B. the speaker’s movements
C. bias
D. getting lost
Answer:
The introduction of a memo report should include all of the following except
A. authorization
B. data sources
C. scope
D. findings
Answer:
The type of interview that is suitable for most situations that managers face is the
__________ interview.
A. structured
B. semi-structured
C. mini-structured
D. unstructured
Answer:
More than 90 percent of employee turnover can be traced back to poor interviewing and
hiring practices.
a. true
b. false
Answer:
Generally speaking, the more positive the stimuli, the more positive the response.
a. true
b. false
Answer:
A hostile sender/receiver relationship requires less communication time.
a. true
b. false
Answer:
The Hawthorne studies examined which of the following?
A. the effect of light in the work area
B. employee attitudes and feelings toward the work place
C. social organizations within the work place
D. all choices are correct
Answer:
The “you” attitude deals with the writer’s feelings and should be expressed as such
when writing.
a. true
b. false
Answer:
Sexual harassment definitions are continually evolving.
a. True
b. False
Answer:
“I want you to place an order for a new 2200 Convet today” is a(n)
A. rationale
B. general purpose statement
C. specific purpose statement
D. overview
Answer:
Which of the following should not be a consideration when deciding who should attend
a meeting?
A. whether the topic is salient to the person
B. whether the person has authority to follow through on the chosen action
C. the person’s organizational status
D. the person’s knowledge of the topic
Answer:
In the age of technological communication, business reports are being phased out.
a. true
b. false
Answer:
BATNA and LAO are essentially the same result.
a. true
b. false
Answer:
Time and place don’t have an impact on the success of an interview.
a. true
b. false
Answer:
Which of the following is not a strategy presented for conflict resolution?
A. avoidance
B. accommodation
C. forcing
D. delegating
Answer:
The team leader in a collaborative writing group is responsible for
A. setting the guidelines for the group
B. coordinating the team’s collaborative efforts
C. resolving conflicts among individuals and functional departments
D. both b and c are correct
Answer:
Groupthink is the tendency of a group to conform to ideas simply because the general
sense of the group has moved in a particular direction and the members of the group
feel committed to continue in the same line of thought.
a. true
b. false
Answer:
A study conducted using 837 business school graduates with varying years of
experience found they spent over one-fourth of their time at work writing.
a. true
b. false
Answer:
Interpersonal and intrapersonal communication can be hindered by the following
critical errors.
A. assumption-observation, failure to discriminate, and allness
B. assumption-observation, failure to quantify, and sameness
C. assumption-observation, failure to listen, and sameness
D. assumption-observation, failure to discern, and oneness
Answer:
Which of the following choices is not a conflict-related axiom relevant to
communication?
A. conflict develops due to perceived mutually exclusive goals
B. conflict involves parties who may have different values or perceptions
C. conflict terminates only when each side is satisfied that it has won or lost
D. all of the choices are axioms
Answer:
Managers are thought to spend about 75 percent of their time communicating.
a. true
b. false
Answer:
Research suggests that electronic media doesn’t affect the closeness people feel toward
each other.
a. true
b. false
Answer:
Business transactions were recorded in the Middle East as early as 3200 BCE.
a. True
b. False
Answer:
Organizational conflict is not a natural part of an organizational structure and should be
eliminated immediately.
a. true
b. false
Answer:
Written correspondence can soothe an emotional situation.
a. true
b. false
Answer:
Which activities might prevent workplace violence?
A. know consequences of behavior
B. communicate problems and solutions
C. ensure understanding of performance evaluations
D. all choices are correct
Answer:
Managerial listening requires nonverbal awareness.
a. true
b. false
Answer:
Social network profiling objectively evaluates project team members.
a. true
b. false
Answer:
Discuss some of the rules of thumb for a visual aid. Give an example of an effective
visual aid and of an ineffective visual aid.
Answer:
Discuss ways to network outside the workplace that can result in a professional
advantage.
Answer:
What is the difference between hearing and listening?
Answer:
What are the strengths of the pie chart? What are its weaknesses?
Answer:
How can goodwill be built in a refused claim? What dangers exist in offering an
unexplained compromise?
Answer:
Why are emblems different from the typical movement communication cue?
Answer:
Personal effects in the office can be
A. identity claims
B. strategic
C. deceptive
D. all are correct choices
Answer:
What is meant by John Naisbitt’s observation that networks are replacing hierarchies?
What factors are causing this change?
Answer:
In the United States we expect people to “keep their distance.” If someone in a social
setting does not observe our personal zone and instead comes closer than we expect,
what might be the possible cause(s)?
Answer:
List and describe the five steps in Dewey’s rational problem-solving process. Describe a
problem you faced by applying this process.
Answer:
As an interviewee, what are some verbal and nonverbal behaviors that you can do to
create a positive first impression?
Answer:
Add several communication principles to the list in Chapter 10 that are necessary for a
win-win strategy.
Answer:
Describe differences between large and small companies in their emphasis on writing.
What are some reasons for these differences?
Answer:
Explain the differences between dramatic and informational visual aids. Why is the line
graph both dramatic and informational?
Answer:
Describe the funnel sequence and inverted funnel sequence for interview questions.
Give an example of questions in each sequence. When should an interviewer use each
sequence?
Answer:
What should a manager do to prepare for an assignment in another country?
Answer:
The chapter suggests that when revising and editing, a manager should be guided by the
“7 C’s” of good business writing. List and discuss four of these principles.
Answer: